I liked the good vibes, music, and enjoyable place for training, clean place, nice stuff that helps, I recommend puregym, for anyone who wants to change for the better.!

I recently started training in PureGym and I can't train in socks then I had 1 training some time later without shoes.
later that day I got an email to do a survey so I answered on it and said the the gyms equipment was very used and not new at all. then I got another email from the boss of the gym where he said that I was dumb for doing it even tho I wasn't lying about the equipment was bad. I would like to get some feedback my friends train there and say he's a tool too.

This gym has a lot of equipment to tend to your specific training. However, I am just sad that the dumbbells are all over the place all the time.

Recently I got membership of PureGym near Forum st. There are 4/5 different floors so it doesn’t look overcrowded. Well equipped, nice staff especially Nikolai is such an amazing person, friendly and knowledgeable.
Equipments are in good condition, but changing room is bit neglected area in cleanliness.

I’ve been a member of puregym since April 2024, but was also member in fitness world before it got bought. I always pay 249 for my membership. I moved a couple of months ago to ballerup and told the guy at the centre that I’d wish to change my gym (I only train in one) from hvidovre to ballerup, he changed it and it was all fine, he also said it would cost the same, as it should, since I only train in one place. now all of a sudden I’m getting charged 383 kr for the same membership?!?! I didn’t buy or change anything, just like that 150 kr more!! For a student like me that’s a week worth of meal prep!!

Other than the bad service as well, the guy was talking to his colleague laughing and having a good time, and when I show up to ask for help he seemed so annoyed by it, his smile completely disappeared from his face, I’m sorry I’m asking you to do your job.
You just lost a customer, I’d advice anyone to not sign up to puregym, find you another gym that treats their customers well and not lie to them!!!

I have very good experience, because I am doing every thing easily , and I feel very fit ,I have a pain in my legs when I start but by exercising here I am satisfied 😊 it help me in my leg relief ,

Going to the gym shouldn't be frustrating unless PG's employee lies to you and then you have to pay another month of the membership. Initially, I wanted a single visit just to checkout the gym but the employee said that they have a 1DKK per month discount so I can train for a month for 1DKK then cancel which of course didn't make any sense. I only wanted to train for a month because I was going on vacation. Now I have penalty fees and a subscription to pay. The gym was also really dirty and unpleasant.

Great gym, well stocked, lots of equipment, clean and friendly staff!

Honestly management!, you spend huge amount of money new equipment (nice thank you ) but zero internet connection no mobile data and broken gym internal internet , I complained quite many times but seems the feedback cycle is broken , it is much easy just provide a better internal internet ,
Århusgade 102, 2100 Østerbro , I am going to this gym for two years but no improvement regarding internet.
I will gladly change my review if I see any improvement
Update :July 2025
Still no update in Wifi , team please it should nit be hard to fix the router or add a repeter increae the ip leased , data is not working and wifi is not working as well

A greedy company that will milk you any kind of money you earn. I quit the membership at 5th of February. The membership ends at 31st of March. Have the audacity to say "don't worry, you can still of course train until your membership ends." What I'm worrying about is you still charging me money ya know. Like why would I pay the February AND March's bill? I want to quit now. Yeah I get it it is in the agreement that 100% people will all read. But we all know it is just extra money you can milk from your hard working members that barely surviving while everything double in price. Please. Please22222 consider this thing about keep having to pay and keep having to have the membership when you don't want it anymore. Don't let the shine of the green money turn up your greed until 11.

Oh and the website is slow too, quite often you can't look into the 'mitpuregym section.' God forbid that you want to pause/cancel the membership .

My local PureGym center was shutdown due to "facilities not living up to the company's standards", and I was offered access to their other centers....which are on completely different islands to the one I live one (so 40 minutes-to-1-hour-drive *one way* to get there). There was no e-mail informing of us of this, but only laminated cards taped to the doors of the gym.

The cards advertised that we had until the 31st of January to cancel our membership or be moved to a different membership. To find out that I'm still being charged for the last month regardless of the fact that I never wanted to change center. It's the usual scummy 'business practices.' If you have other options, use them, and not this gym chain.

This company is incredibly sketchy, after months of cancelling my subscription with them, they automatically withdrawn money from my account WITHOUT ME EVEN HAVING AN ACCOUNT with them. They didn’t delete my data and they didn’t answer my email. It is the worst costumer service since you can’t even telephone them, everything is done via a bot chat, worst company ever, stealing my money

Update- I had to cancel my membership because PureGym closed down the two clubs that were near to me. Even though they say in their terms and conditions that you would pay an extra month if you cancel, its unbelievable that even when they are the once causing an inconvenience to the customer, the customer still has to pay for an extra month for the cancelation. Proof of that is the reply I got from pure gym , as I said previously, pure gym will always make the customer pay more, regardless of the situation, they will never take responsibility.

I was a member of PureGym, formerly Fitness World, for 7 years and had several bad experiences with payments. On some occasions, I was charged twice. At the time, I absorbed the cost and did not escalate the issue. Now, PureGym has closed two of its locations that I had access to, which caused me an inconvenience. Even though it was their decision, when I canceled my membership, I was charged an additional month without any explanation. It’s disappointing that PureGym overcharges whenever possible and provides terrible customer service.

Excellent service, very good machines. Highly recommended.

I recently joined the Ellebjergvej 138 branch, and was happy to find new equipment and a large area to practice. The staff and trainers are super nice, friendly and welcoming.
I wish you could offer more pilates classes, especially in the afternoon.

The gym in vestamager where I usually go is very clin and nice staff special the manager is very helpful and a very good always check that everything is clean and perfect the machines are clean and functional, even the changing rooms are really clin and nice very satisfied

I have been an member on and off from PureGym, or what other names they had in the past.

Recently, I cancelled my membership and moved. I didn't realised I owed them for a month of membership before I received a letter from a collection agency called Sergel.

I am very surprised a recognised company like PureGym have so little judgement and working with a collection agency that is hustling extra money. Even though, I always liked PureGym, this experience makes me never come back to them as a client.

This is my story withPureGym's Collection Agency Sergel:

After moving, I didn't receive my Gym membership bill, and received a letter from Sergel 17.12.2024, where I should pay 714DKK within 10 days and was stated it was the 28.12.2024. I paid it on time, but because it was a Saturday, the bank only transfered the money on the following Monday 30.12.2024.

2.1.2025, I received a new letter that I suddenly owed Sergel 1316DKK because I didn't pay on time. In the new letter they didn't even recognized my first payment.

I called Sergel 3.1.2025, where I first spoke with a man who didn't want to say his name (when I asked for it again), I couldn't speak with a supervisor, and he kept mentioning that I paid too late. He were aware of my payment, but why not recognize it in the letter?

Then I called again and spoke with a Maria, which was way more professional but still gave me the same story.

It seems like this company is very ruthless, and trying to SCAM clients for extra money where they can!

I have left message at the reception, many times about the sitted calf machine, because the rounded knee support (foam or sponge) need to be change, because it is totally destroyed, but nothing happened. The metal bar, underneath the foam or sponge, push your knees hard. I asked the staff, provide more rounded foam too, what needs for the weightbar, when you do squats. Otherwise the bar pushing your neck at the back. Nothing happened. The address of the gym is: Jagtvej 113 (or 115)

Great instructor very healthy and effective training.. simply the best

God instruktør. Hear wave yoga er supper. det er også godt med kold bad eller så varm at man bliver reje-kogt ;-)