Puresims Reviews 592

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and knowledgeable staff who provide great advice and support from start to finish. The delivery service is consistently described as fast and efficient, with many orders arriving earlier than expected, even for international shipments. People are also very satisfied with the products, noting their quality and the careful packaging, making the overall purchasing experience seamless and highly recommended. However, some customers also noted issues with the delivery company, specifically UPS, mentioning instances where packages were not delivered as expected or had difficulty finding the address. Additionally, a few people experienced incorrect items being sent in their orders, though the company promptly resolved these issues by sending the correct products.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Product

Clients share positive opinions on product quality, with many expressing satisfaction with their purchases... See more

Order

People report positive experiences with order, highlighting the seamless process and quick delivery. Many... See more

Service

Users describe positive interactions with service, consistently praising the exceptional and amazing service... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its quick response times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For long i have been searching for a supplier other than the single one here in South Africa selling Fanatec equipment.Unfortunately Fanatec does not ship directly to us.By some miracle i came accross... See more

Rated 5 out of 5 stars

Great company !! Great service !! Delivery company didn’t deliver as is expected nowadays (UPS - Useless Parcel Service) but Pure Sims went the extra step to sort things for me just before the bank ho... See more

Rated 5 out of 5 stars

First time using this company, who were the only place I could find in the UK with stock of the Fanatec V2 CSL Elite pedals. Ordered Wednesday and they arrived 2 days later before the estimated dat... See more

Rated 5 out of 5 stars

My experience with puresims was excellent. I ordered a product on Christmas day and the website stated delivery's would be shipped on the 5th of January. My item actually arrived a few days befor... See more


Company details

  1. Game Store
  2. Computer Hardware Manufacturer
  3. Computer Service
  4. Computer Store
  5. Gaming service Provider
  6. Video Game Store

Written by the company

Puresims is a One Stop Shop for your virtual world. We aim to be able to supply the best products on the market to make building your simulator a breeze.


Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(592)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FAST RELIABLE

I contacted Pure Sims prior to my purchase to double check the availability or the rim I wanted with my simucube pro2 the staff replied within10-15mins were super helpful and polite. A proceeded to place the order and was asked if I wanted it shipped that day to come the next day. I chose not to because I wasn't going to be in. They accommodated this and posted it on the day of my choice. In total I've had a great experience so far with pure sims and highly recommend them and there staff.

2 October 2024
Rated 5 out of 5 stars

Great company, great customer service.

Bought from these guys for my Simlab GT1 Pro, excellent service, incredibly helpful in advice on my first 80/20 rig build, even going as far as sending photos of the same rig they'd built up so I had references to how they put it together. I've now bought a moza wheel from them and swift delivery. No complaints at all

5 September 2024
Rated 5 out of 5 stars

Placed my order online and I had…

Placed my order online and I had selected an item that was not compatible, they called and WhatsApp messaged me and removed the item before despatch. Received my order next day. Very fast and efficient service.

Unfortunately for me the manufacturer announces a discount promotion a week after I purchase, bad luck on my part but it has took the shine off my purchase, but puresims are not at fault for this

3 July 2024
Rated 5 out of 5 stars

Delivery to EU/Austria

Really fast answer and delivery. The product itself has some small issues, but thats not the fault of the shop. Don't forget about the taxes for delivery from UK to EU!

28 June 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look