The service by the tech was great. He was informative, polite, and efficient. The only thing I was not happy about was the ad saying I would get a fair price for the service. I just think $250 for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sergei was on time, very knowledgeable and very efficient. He went out of his way to accommodate us and install the required part on a Sunday afternoon. He even took a few minutes to figure out how... See more
Company replied
Phillip was very friendly and knowledgeable about my washers issue. Assured me my washer didn't need replacing ( biggest fear). Gave me recommendations about how to care for my washer and how frequen... See more
Company replied
I requested service on-line late on Friday. A knowledgeable Technician showed up before 10:00 a.m. on Saturday. By 11:00 a.m. my dryer was working. It was a clean, easy experience. The Tech called... See more
Company replied
Company details
Information provided by various external sources
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Contact info
United States
- 1-860-596-0177
- support@puls.com
- puls.com
4.2
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Botton line he was an hour and a half…
Botton line he was an hour and a half late cleaned the coils on the refrigerator side, then looked at his watch and told me he was new and was running late and needed to get to his next appointment. I paid over $220.00 and my refrigerator isn't any better than it was before he got here.
3 May 2026
Reply from Puls
Hello Jeanne, please accept our sincerest apologies for the inconveniences we have caused, we would never intend to mislead our customers and leave them with a non-working appliance. We hold the tenets of customer service in the highest regards and would love the opportunity to restore your faith in our company.
Seems that our Team reached out to you via email on May 3, 2026, providing a link for our guarantee form for you to fill up to proceed with our Guarantee process. Once form is submitted, we'll be having it reviewed with the Technician.
Service
Promptly addressed the replacement of missing part not included in the initial repair.
1 May 2026
Reply from Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
I requested service on-line late on…
I requested service on-line late on Friday. A knowledgeable Technician showed up before 10:00 a.m. on Saturday. By 11:00 a.m. my dryer was working. It was a clean, easy experience. The Tech called to let me know what time he would arrive. I did not spend anytime waiting! I give them high marks for responsiveness and the problem seems to be resolved. The Technician did a good job w the clean up too. I did not have to move anything, reinstall the bi-fold door ...nothing! Service, Knowledge and Solution ..thank you.
9 May 2026
Unprompted review
Reply from Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Very professional and punctual
Very professional and punctual. Great explanation of the work that needs to be done.
9 May 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
If I could rate zero stars I would
If I could rate zero stars I would. Completely fraudulent. We have warrenty to cover appliances out of warrenty; otherwise, why would we need a home warranty.
Our ice maker was leaking water. We had to pay an additional $89 for a repairman. He came and was her a minute and said we needed a new ice maker and it would be covered. He just needed a code from souls.
After two days Puls called and said they couldn’t cover repair of replacement because our refrigerator was out of warrenty. What ARS we paying for?
I am reporting these fraudulent practices to BBB and any other pertinent agencies.
DO NOT buy a warrenty from this company. It takes phone call after phone call for someone to even answer the phone. After having them for two years I had to send proof of our membership. They didn’t even have a record after taking payment month after month.
BEWARE!!!
5 May 2026
Unprompted review
Reply from Puls
Hi Mac, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have; would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Service tech is very slow to get quote…
Service tech is very slow to get quote for ice maker repair. It’s been a week and I’ve heard nothing. I get emails to be patient but I am very frustrated at the customer service response. I have emailed the company and it seems it falls on deaf ears.
1 May 2026
Reply from Puls
Hi Sam, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
unrepaired
`Tech person, William, was very knowledgeable, and honest, but would cost as much to repair, new motor and some other part, didn't make it cost effective. He recommended replacing the washing machine. It wasn't spinning strong enough to remove water in clothing on final spin. therefore the 3 stars because nothing was fixed.
4 May 2026
Reply from Puls
Hello, Yvonne. Thank you for sharing your feedback and for informing us about the drawback on the inspection service done on the washer.
We are happy to hear about your feedback on the technician's service, as he provided you the comprehensive inspection along with the estimate to repair your appliance. However, we would like to apologize as it appears that the outcome of the appointment was not the service that you were expecting. Sometimes, technicians provide a temporary repair and set proper expectations, but in order to avoid causing further inconvenience, they recommend appliance replacement, especially if the repair option is already not cost-effective and practical for long-term use.
Nonetheless, we will make sure to relay your positive remark to the technician. In case you have any questions or concerns, feel free to let us know.
Puls is a worst company you can work…
Puls is a worst company you can work with. They charge an astronomic fee for service. Just to fix a microwave I had to pay $700,otherwise they charge you $120 service fee. After paying the $700 the microwave had another problem in less than few weeks. They wanted to charge me $350 for this. They are blood suckers and use you to the bones. To cancel the membership, I have to pay $130.
5 May 2026
Unprompted review
Reply from Puls
Hello, Ayman. Thank you for sharing your feedback and experience. We would like to sincerely apologize for the unsatisfactory service, inconvenience that this has caused you, and more importantly, the dissatisfaction with the pricing.
The cost of the service varies on the repair needed, condition of the unit, the part needed and its availability with the suppliers, and how tedious the repair is. We never charge our customers beyond the standard price, and we always make sure that our technicians get an approval first before repairing the appliance.
Our support team will contact you directly regarding this matter, and we hope that we can resolve this promptly. You may also call us at 860-596-0177.
Alex really helped us to expedite a…
Alex really helped us to expedite a part so dryer could be fixed today instead of next week
4 May 2026
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Reply from Puls
Hi Fariba, apologies for the issue after the most recent repair. We would like to help the best we can. An email has been sent to you with a link for us to go through our Guarantee process. Thank you!
The repairman came to fix out dryer
The repairman came to fix out dryer, said it was repaired and $300 later it is still not working. Would not recommend this company.
3 May 2026
Reply from Puls
Hi Team, apologies for any inconvenience caused after the repair. Upon reviewing your account/record, this is being handled by the Guarantee Department, and they'll be keeping you posted via email. Thank you!
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The service was excellent
The service was excellent, professional, and it was easy to find what I was looking for!
2 May 2026
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Orlando did a great job repairing our…
Orlando did a great job repairing our dishwasher. He determined the issue quickly and repaired it quickly. He was very helpful.
1 May 2026
Reply from Puls
We are so glad that you found us and that we were able to provide the quality service that you deserve. Thank you so much for trusting us. We will make sure that Orlando gets the recognition he deserves. Please know that we will always be here if you need us.
Our technical was knowledgeable and…
Our technical was knowledgeable and very friendly. He solved our freezer problem and worked efficiently and neatly. I would definitely use this company again.
We were able to get a same day appointment within 3 hours!!
2 May 2026
Reply from Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The repairman said the company doesn't…
The repairman said the company doesn't cover anything under warranty. However I called the wrong company for repairs. The repairman did stay and figured out the problem. He was very nice
2 May 2026
Reply from Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Great Service and Follow Up
Mathias was on time, professional and knowledgeable. Even though he had to return the same day, he did it promptly, identified the problem and ordered the part.
2 May 2026
Reply from Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Good service technician knew washer repair what to do…
Good service technician knew what to do right away. He fixed it right away . The only complaint would be a little expensive
1 May 2026
Reply from Puls
Thank you so much for the recent service request to us and for sharing such wonderful feedback with the Community. We are so delighted to learn of your experience with us. We also passed your message to the technician assigned to the service, who was very happy to see your feedback. Thanks again, Erich!
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