The service by the tech was great. He was informative, polite, and efficient. The only thing I was not happy about was the ad saying I would get a fair price for the service. I just think $250 for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sergei was on time, very knowledgeable and very efficient. He went out of his way to accommodate us and install the required part on a Sunday afternoon. He even took a few minutes to figure out how... See more
Company replied
Phillip was very friendly and knowledgeable about my washers issue. Assured me my washer didn't need replacing ( biggest fear). Gave me recommendations about how to care for my washer and how frequen... See more
Company replied
I requested service on-line late on Friday. A knowledgeable Technician showed up before 10:00 a.m. on Saturday. By 11:00 a.m. my dryer was working. It was a clean, easy experience. The Tech called... See more
Company replied
Company details
Information provided by various external sources
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Contact info
United States
- 1-860-596-0177
- support@puls.com
- puls.com
4.2
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Shady, shady, shady
Scheduling was OK and prompt but a lot of text and email Mail to manage. I was given numerous service tech information and one of the ones sent came out about 30 min outside the window. Tech did not seem knowledgeable or just did not want to do the correct troubleshooting, sold me the most common replaceable part, barely did any investigation, told me to watch the issue and if in two weeks it hasn’t shown signs of being fixed to call back. The problem never stopped, but he text said it was OK so I waited the two weeks and tried to schedule back a return on their guarantee. I requested a different tech as the first one did not seem knowledgeable and just seemed like a scam after numerous back-and-forth and then scheduling the same tech over and over and over I called their customer service explained the situation and was told I would get a new tech, but it would take a little while to schedule only to get an email stating that it has to be the same tech that originally didn’t fix the problem. I told them I did not feel safe or secure with the original tech as he seemed shady and suspect, but apparently that that’s how they handle their customers, they don’t!
1 May 2026
Unprompted review
Reply from Puls
Hi Jason, apologies for any inconvenience caused. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. Seems that Guarantee Department is currently in contact with you regarding the Guarantee Process.
Scheduled a Puls person to install art
Scheduled a Puls person to install art. Waited on them to arrive. Eventually got a call he will be very late. My guess is he didn’t feel like doing the work. Never again. Seattle 5/17/2026
17 May 2026
Unprompted review
Reply from Puls
Hello Tony, Apologies for the scheduling complications and for the inconveniences that we have caused. We genuinely value your time, and I sincerely apologize on behalf of the Team as we weren't able to provide the type of service that we are proud of. An internal report has been submitted for sanctioning. We will definitely improve for future endeavors.
Reply from Puls
Thank you so much for your repair request with Puls, Leah! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
First of all it took two schedulings to…
First of all it took two schedulings to get a technician out
He finally came and let us know he's a master electrician.
He failed to realize that the problem was with the wall outlet not the appliance.
At his recommendation I got a new stove and still have the same problem.
I do not trust this handy man service as they can't determine the problem properly and cost me hundreds of dollars more than I needed to spend.
10 May 2026
Unprompted review
Reply from Puls
Hi Lori, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have; would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
The technician was fantastic
The technician was fantastic, polite and quick. Worked fast and figured out the problem in no time at all.
16 May 2026
Unprompted review
Reply from Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Arten was very courteous and…
Arten was very courteous and knowledgeable of what is going on with my refrigerator.
16 May 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Peter was on time respectful of…
Peter was on time respectful of property and very knowledgeable would recommend him to everyone
Thank you
16 May 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The technician went above and beyond to…
This was yesterday:The technician went above and beyond to get to the root of the problem and solved it.
Today I'm a little disappointed.
Our company set an appointment for last Sunday. We were serviced and thought the appliance was working. We had to call again because it never worked. On Thursday the technician came back, installed a different part. His tools showed a change in temperature so I assumed that it was fixed and working. Today the tenants called saying that it is not cooling at all.
He will go there again, but our company is getting frustrated with this ongoing situation. I don't know if it is worth it to keep trying.
13 May 2026
Unprompted review
Reply from Puls
Hi Mariella, apologies for the inconvenience! We are currently reaching out to the technician regarding the unit's status. We'll be keeping you posted via email. Thank you!
HORRIBLE
HORRIBLE. I simply needed help cleaning my washer. They tried charging me over $300 for this service. NO REPAIRS.. just a simple cleaning. It took the technician 3 minutes to look over the washer and tell me this. He was in my home for maybe 5 minutes and then they wanted me to pay them $100 for coming here and telling me that. DO NOT USE.
13 May 2026
Unprompted review
Reply from Puls
Hi Rachel, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Great experience!
Sergei was on time, very knowledgeable and very efficient. He went out of his way to accommodate us and install the required part on a Sunday afternoon. He even took a few minutes to figure out how to take out the shelving so we could clean it before the fridge was ready to used. We'll done and definitely would use Puls again.
10 May 2026
Reply from Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Richard was on time,polite and…
Richard was on time,polite and knowledgeable.Thank you☆☆☆☆☆
12 May 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Asad was amazing he was on time very…
Asad was amazing he was on time very neat and affecient....explained everything in details
12 May 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Reply from Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Service was prompt
Service was prompt. The tech was polite and knowledgeable. Unfortunately the repair was too expensive for me to go ahead.
4 May 2026
Reply from Puls
Hi Ella, thank you for your honest feedback. We will make sure that Technician gets the recognition he deserves. Please know that we will always be here if you need us.
Reply from Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Very disappointed
Very disappointed! Will never recommend to anyone. Put me through a weeks worth of torture and still machine not working. Now I have to call someone else and it will cost another 100.00 at least and machines still don’t will! Shame on you treating people that way!!
11 May 2026
Unprompted review
Reply from Puls
Hi Liz, thank you for reaching out with Puls. We sincerely apologize for the scheduling complications and the inconveniences we may have caused. We absolutely value each and every customer. We never wish to upset or disappoint you in any way. We will definitely improve for future endeavors.
Arrived on time
Arrived on time, very pleasant and professional. Was able to explain the cause of the problem and fix it in a timely manner.
11 May 2026
Unprompted review
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Brian was amazing in communicating…
Brian was amazing in communicating exactly what was wrong with the washer, and helpful in his recommendations. Very friendly and I felt safe!
11 May 2026
Unprompted review
Reply from Puls
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with Puls and for trusting us. We will make sure that Brian gets the recognition he deserves. Please know that we will always be here if you need us.
Our technician was very polite and…
Our technician was very polite and knowledgeable. He was very thorough with fixing our microwave.
2 May 2026
Reply from Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
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