Public Mobile Reviews 

Absolute garbage. SMS shut down when my number transferred but they only offer support if they can send you an access code on SMS which of course was not working. So no support at all. Do not use Public Mobile if you need to have a reliable phone.

All I can say is Don’t! I had transferred to Public Mobile in Jan. Was away a few times & didn’t realize that when I returned home, where cell service is hit & miss, I wasn’t receiving calls or texts. Public Mobile does not offer wifi assist calling which is absolutely necessary where I live. My bad. The insanity arose when trying to port the number back to Telus! 3 days & 15 messages & still not resolved. Public mobile kept trying to send texts to me to confirm the port out. Conundrum…I can’t receive or reply to said texts with no service. Finally “chatted” on my wife’s phone with one agent who seems to have found a work around. 🤞Maybe today…

It took 7 hours to fix my problem with installing an eSIM. The customer service is online only and so the CSR gets back to you evey 30-40 min. If their message is garbled because they are working too fast/having lunch/don’t give a d$#€!, you are screwed for another hour. Ridiculous service!

Absolute shit service with no phone support and no roaming.

This is probably the best prepaid provider out there. Great prices and offers (such as 50% off your first two years, shame that I couldn't claim it as I was an existing customer), great coverage and speeds (Telus). The application works great. I prefer this over other carriers, such as Fido (by Rogers). I've been with Public Mobile for two months and saved at least 10$ / month compared to other carriers. The switching process was very easy, just gave them my old number, waited 15 minutes so they confirm the number transfer, then I was able to download an eSIM. Changing devices was also easy, as they give you access to one free extra eSIM in case you want to switch devices. Highly recommend!!

I was able to take advantage of the 50% off promo. Price is unbeatable and service is good so far. Customer service is a bit weird but super helpful when you understand how to use. Reply were fairly fast, considering the number of people who must have subscribed over a 3 day period.

Live Chat said 45 people ahead of you. It kept going down. I waited 1.5 hours, only for it to reset to 45 people ahead of you. Very upset.

I tried to buy the $20/m 60GB plan, and it took me straight to checkout and says $38 paid for $50/m plan. I can't tell if this is a very old subscription I was never able to activate, or if the website just bought stuff without my consent. And there is no support to resolve this issue.

Not cool at all. Would not recommend to someone that I hated.

Double charged for the same month, seeing two duplicated invoices in the bank, the service was half-functional and I could no longer receive any calls as the number transfer process failed. I tried to cancel my subscription, but am unable to get a refund.

ZERO CUSTOMER SERVICE. All AI BS. Worth NOTHING.

These folks have no idea what they are doing. My husband and I opened separate accounts at the same time and they have somehow mixed up the accounts so one or at times both of us can't log in. We needed to get into my husbands account to update some information but couldn't because the login wasn't working so they put his account on hold. There is no one he can reach because all the service ticket or help options are when you LOG IN. I sent them a service ticket advising them of this situation but my husband is still without his phone. DO NOT JOIN because you get what you pay for.....absolutely NO customer service access.

ABSOLUTELY USELESS! The website is complete garbage and is the only way to do anything on or for your account. Laughable as to how sad and Pathetic that a company can try to pass a product like this! They MUST be breaching some sort of Caqnadian Consumer laws! Their "support bot" asked me to use less words in my inquiry to change from an eSIM to a physical SIM as I broke my phone. Then keeps looping to ask me unrealted questions to my inquiry while never addressing my issue. After many hours, 16 logins requiring me to use 2 factor authentic each time... sooo stressful! 4 hours later and I am still in same situation, left hanging without any support, nor a solution to have phone with service at Christmas, which has left me ZERO confidence in this faceless joke of a company from Telus. So stressed dealing with their problems expecting me to navigate thier bullshit, and it hasn't been a week with them! I am very computer savvy and lost as to what to do... WARNING! > If you are not computer savvy at all, i highly suggest not going with #PublicMobile at all!!!

Better network coverage. Affordable prices, good speed data connection clear calls. only the down side is no customer service agent available I expect real customer service agent for an emergency like phone lost or Sim lost or something emergency. Other than that best network.

I was with Public Mobile for three years and then I've had two major issues of data disappearing overnight in the last three months. I don't use much data, only about 1-2Gb per month. The first time in Oct 2025, it said I used 2Gb in one day, which I know wasn't right. I tried to argue it with them (over their stupid customer service chat, because there is no other way to contact them) and I lost. Had to pay for a data top up and hope it wouldn't happen again.
But it did - this past week 6Gb of data disappeared in one day (a day I was at work and barely even touching my phone). Again, back and forth with customer service was futile - they insist it is my problem and even when it was escalated to the supervisor they barely gave me the time of day. I switched to Rogers.

Good luck speaking to a real person, and the bot is useless. You have to go on a computer and dig to figure out how to open a ticket (keeps taking you back to the bot and you have to know what to say for it to give you a link to open a ticket), and you have to have an active account to open a ticket otherwise it won't let you. I still can't get help. I'm normally a super chill person so imagine how frustrating it would be for someone who has higher expectations?

No service, no sim card

Someone was trying to hijack my number. I contacted Public Mobile. They did nit help solve my issues. I was forced to switch providers to find support.

Miss a payment and you are locked out of your bank because it uses text based 2fa so you can't fix the issue there. So you go to buy a top up at a convenience store but the finicky, broken, buggy system declines your attempt twice which locks you out from trying again. So now you have an unpaid bill and money to pay it but no way to put the two together and fix the issue. I just need to receive one 2fa text from my bank once and this would all be fixed but now I am stuck mitigating this disastrous situation for the foreseeable future. I am on disability my anxiety is so bad, this really isn't helping.

Public Mobile used to be great, then Telus took it over and slowly removed features and incentives (without notifying the customer) while raising prices. They used to reward loyalty by providing a discount for longtime subscribers. Now they only offer their best deals to new users. Terrible, stay away.

I used PublicMobile satisfactorily for 4 years. The price and reception was good. Then I ran into a technical issue w my account when I tried to upgrade my service. Since they offer no customer service, I was not able to resolve the issue, so eventually had to go to Freedom. I prefer Freedom as my cell provider.

After three hours I still have not been able to port my number over. I am now in a log in loop and can do nothing. Customer service useless. Do NOT waist your time with this company