Bottle arrived on time and is a great bottle to use for both hot and cold water. I have the 500ml and the 330ml. Love using them both. Worth having them both 😊.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
For a better, stronger you! Let’s get to work! Novice or pro, Proworks is here to help make your fitness journey that little bit smoother. Based in the North East of England, our team is committed to bringing you the very best water bottles, fitness gear, exercise equipment and personal sports accessories. At home or on the go, whatever your preferred sport, routine or fitness goals, Proworks has you covered! Designed to Inspire From yoga to triathlons, CrossFit to boxing, and more; Proworks products are designed to ensure maximum performance. Perfect if you are kitting out your home gym, Proworks wants you to exercise smarter and recover faster. Explore our range, supercharge your routine and get inspired to smash your goals. Tested for Maximum Quality With Proworks you’re in the safest possible hands. Painstakingly sourced and put through its paces by our team of athletes, to make it into our range, each Proworks product must meet our exceptional standards. Got a query? Our dedicated UK service team is here to help. Be Part of It What’s your fitness story? Follow us on Instagram, Pinterest and Facebook, share your pics and vids, connect with new friends and get inspired! It’s here that you’ll also find lots of events and offers exclusive to the growing Proworks community.
Contact info
PJA Distribution Ltd, TS17 9JY, Stockton-ON-Tees, United Kingdom
- +441642788882
- support@proworksbottles.com
- proworksbottles.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my bottle without the "Clip…
I received my bottle without the "Clip de transport pour mousqueton tout noir × 1" that I paid 4,95€...
Quick service and cute product
As described and fast postage!
Bought some replacement silicon seals for my 500ml and 750ml water bottle and they came very quickly, and fit perfectly.
Amazing bottle
Amazing bottle ! I’ve used it everyday and I love it,
It arrived really quickly and the packaging was great
Unfortunately the product broke in just…
Unfortunately the product broke in just over a week. The company on the other hand very quick to respond to my email and send out a replacement within 2 days so great after service if you ever have an issue
Excellent product
Loved the packaging that the bottle arrived in. Everything looked professional and of a great quality. Love the pattern I chose and it looks perfect. Very happy with my purchase. Great value for money.
Original Koala Water Bottle 350ml
Easy to order, delivered on time. I have tried out both the cool and heat durations and they are both as it says. Love the design and the size is perfect for fitting in a bum bag.
Quick delivery and a very good product.
Ordered a hydro bottle on 6 Jan
Ordered a hydro bottle on 2 Jan. it arrived in Feb smashed. Have been promised a replacement multiple times but nothing ever arrives. I have also asked for a refund 5 times but no one replies. Do not buy from this company.
Brilliant after sales service
The quality of Proworks water bottles are awesome. I think I’ve purchased more that 10 to date. They are great for presents. Used to get my kids one with their name on it, so they we would get it back after they inevitably left it somewhere.
On my last purchase Jan 24, I messed up on the delivery address and I’m really pleased to report that Proworks really helped me out. I am so please with their level of after sales service. Easy to highly recommend. Guaranteed confidence with your purchase. My go to for personalised water bottles.
Amazing bottle with amazing customer service
I had issues with my O-Ring seal and was disappointed that I may have to buy a new bottle but Graham from your support team was very kind and fixed my issue straight away. My bottle works brilliantly now I love it.
I still haven’t received my product
Wrong order sent but helpful customer service.
We ordered a replacement lid for a Proworks bottle but it doesn't fit!
I contacted Proworks and they have agreed to send me out another lid and some extra seals so hopefully should be resolved.
Brightens up my Day
Absolutely love the bottle and it’s bright yellow panda design brightens up my day. Really impressed with prompt refund, although would have appreciated free returns. Great quality xx
They never posted the products and the…
They never posted the products and the support email rejected my emails. The current status is that 'Royal Mail' are 'Expecting it', however, this is not changing and we are 1 week on.
Great bottle and customer service
Great bottle and daughter very pleased. Delivery was delayed and tracking not clear but customer service very good.
Good quality product,attractive design…
Good quality product,attractive design and excellent packaging.
Absolutely pathetic service
Absolutely pathetic service, 1st order never arrived, another order sent out, supposedly.
That has not arrived either.
Do not order from this business!!

Reply from Hydro Heaven
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







