ProRealTime Reviews 1,084

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Its a great platform to trade with, very easy and intuitive to use, excellent configuration options, very fast, and really really good customer service. Any questions or issues you may have, t... See more

Rated 5 out of 5 stars

My mouse pointer started to get stuck for about 2 secs then moving then getting stuck in position for another 2 secs. Was not usable, so contacted support. The problem was investigated and a solu... See more

Rated 5 out of 5 stars

It is quite a unique trading platform that is user friendly and enhances trader's perception of the market which boosts performance and overall outcome. I however wish they could bring more trading br... See more

Rated 5 out of 5 stars

ProRealTime is my perfect platform of choice for my trading. I also want to highlight their support which I have been using various time. It has always been prompt, very helpful and nice. Special than... See more

Company details

  1. Software Company
  2. Stock Exchange Building

Written by the company

Online charting software for technical analysis & trading of stocks, futures, forex, commodities... Intuitive market analysis tools & low latency market data for traders & investors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The prorealtime software is the best

The prorealtime software is the best. Its so user friendly and has all the features you need to trade professionally. Ive used other trading platforms and they do not offer the great flexibility of features like prorealtime does. Customer support is fantastic and so friendly.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Charting on another level!

This is really great platform and I am using it for real time trading on very short timeframes like 15 sec, 1min, 5 min. It has amazing charting features that other mainstream platforms are missing like:
- one can place object in one chart and when selecting same chart in other window it is there.
- one can get exact control over risk including % of portfolio and money value including orders that will take into account ask or bid price as one wishes.
- Charting is main part of technical trading for me and PRT has done it on next level - I chose it over main competitors for this reason - it just feel easy to do all.
- It has amazing capability of market Screens. I can write myself custom indicator that can be used on different timeframes to scan the markets and display in list.
- Language to write indicators, market scans and even custom trading strategy is extremally easy to use
-Alerts are super easy to setup and can be attached to lines and indicators. Plus I can get email when alert is triggered.
- besides that they have amazing customer service, I always get reply very fast
- overall great platform for serious traders!

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent platform that i've been…

Excellent platform that i've been using. It's great data the chart are so smooth and nice to trade and they have great tools and services. ProRealTime team are very friendly and positive , they can help with everything.
Metodi P.

21 November 2022
Unprompted review
Rated 5 out of 5 stars

The data is accurate and timeous

The data is accurate and timeous - the charting package is flexible and carries as many variations as one might want - enquiries and problem solving issues are dealt with efficiently - the package is reasonably priced.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding Support and Great Charting Platform

After submitting a technical question, I was contacted by Elvira from ProRealTime. She was very prompt in replying, was very professional, extremely knowledgeable about the charting platform, and was very pleasant to work with. The issue was resolved to my complete satisfaction. In addition, I find ProRealTime to be very reliable and accurate, with an amazing number of tools and high degree of flexibility.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I contacted Coline about connecting the platform to my account and within minutes, she had hopped on to my computer and made all the necessary adjustments to the settings. Fantastic!

12 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent brooker

Excellent brooker, transparent and clear. Pro real time trading platfrom very good for trading, and make deep tech analysis. Very happy to work with that brooker.

28 September 2022
Unprompted review
Rated 5 out of 5 stars

ProRealTime stands behind customer…

ProRealTime stands behind customer service. The representative Coline is very patient. When I was unable to get support from IB, she stepped in and got me up and running. I recommend ProRealTime.

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Amazing platform for beginner or expert

Amazing platform for beginner or expert traders.
A lot of built-in indicators and the possibility to create your own.
A massive historical data bank to backtest your strategy with clear dashboard.
The sales team is also very responsive to queries. A pleasure to use this platform.

16 August 2022
Unprompted review
Rated 5 out of 5 stars

ProRealTime is incredibly intuitive!

I have used IBKR as my US-based broker/trading platform for many years and recently added ProRealTime. Their technical analysis is incredibly good. In fact, if I could design a trading/analysis software platform, PRT would be it! I have tried out several other US-based brokers and their software, but never found them to be intuitive. I couldn't simply open it and start trading or analyzing the markets. PRT has an easily-understood interface. Everything makes sense instead of being overloaded with layers of menus that you have to cut through just to get started. Their chart trading capabilities are very easy to use, but thorough.

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Great Team, great platform !

Not only is Prorealtime a very intuitive, fast and stable software - haven't had a breakdown in over 3 years of trading via it - they also have a very friendly and extremely competent team who always get back to you very quickly with to-the-point solutions whenever there are any issues.

I trade with IB as my broker and Prorealtime as my execution platform, and there was an issue with having an account in one currency, and trading products denominated in another currency, and the ongoing currency conversion costs IB charges for that if you don't convert sufficient margin yourself prior to that.

In under one or two hours Marc Freixas of Prorealtime managed to fully clear that up with full documentation of everything that had contributed to the confusion.

Thanks again Marc ! :-)

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Love this Platform

Love this Platform. I am signing up with IG just because of this platform. Anything can be customized , Easy to understand , good support from the team. Highly Recommended.

7 July 2022
Unprompted review
Rated 5 out of 5 stars

ProRealTime Customer Service : Sehr Gut !

I have been using ProRealTime for a couple of months now, here is my personal experience. Besides the the technology part of it (application runs very smoothly, modular, easy to custom, etc). To me what is even more important is Customer Service and I know what I am talking about.

Before selecting ProRealtime, I tried a couple of other solutions and brokers over here in Germany, ProRealtime's make a big difference in Customer Service.

1- Elvira from ProRealtime provided me all the support for the Demo setup, and provided me the necessary time to discover what the tool can and cannot - all without sales harassement !

2- When I started trading with cash and encountered the first gaps/issues. I always had a response to my request, either a call back, an e-mail and in few cases, had to involve the Level-II Support Team.
Other brokers here in Germany do NOT provide that.All what you have is a FAQ site and user support resources are impolite, some are arrogant.

3- One less "attractive" : Poor Documentation !
The information is fragmented/duplicated all over the ProRealTime place, some on the Blue Website, another part on the Green Website, Tutorials that are five years old and recorded with a falling asleep voice .... This can be a lot better !

29 June 2022
Unprompted review
ProRealTime logo

Reply from ProRealTime

Thank you for your message.

We are currently revising our websites to make them more appealing and easier to find information.

As for the help and tutorials for the platform, we will be releasing new versions based on ProRealTime v12 between September and the end of the year. We are also working on building more help information into the platform itself and making it as user-friendly as possible.

We welcome any feedback or ideas to improve our services. Do not hesitate to contact us directly through this form https://www.prorealtime.com/en/contact?suggestion=1

The ProRealTime Team

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