PropertyRecs.com Reviews 

3,957
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 837 reviews, reviewers overwhelmingly had a great experience with this company. Customers often highlight the incredible response time, noting that questions are answered accurately and quickly through the online chat feature. People frequently praise the staff and customer service representatives for being exceptionally helpful, polite, and extremely efficient when resolving account problems. Some reviewers were not happy with unexpected subscription charges and unclear membership details that appeared on their billing statements without prior warning. A few other people also felt that trying to close an active subscription or handle account cancellations required jumping through annoying hoops and dealing with unhelpful customer support responses.

What people talk about most

Customer service

Customers had positive experiences with customer service, frequently praising the fast and efficient live... See more

Staff

Customers consistently note positive experiences with staff, frequently praising helpful, quick, and polite... See more

Response time

Users describe positive interactions with response time, frequently highlighting how requests were handled... See more

Service

Clients share positive opinions on service, frequently praising quick response times and helpful support... See more

Subscription

Consumers find subscription to be ambiguous due to unexpected recurring charges following a one-time report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Canceling a subscription (that I was not aware of until seeing the credit card charges) and requesting a full refund via their on-line chat was easier than expected. The agent was helpful and responsi... See more

Rated 5 out of 5 stars

Susan was able to help close an account in which I was being charged $20 about every 2 weeks her customer service was on point and speedy, solved my problem and it was very much appreciated. On the ot... See more

Rated 5 out of 5 stars

Quick sign up discovering loads of great information about the remodel/construction of my home before my purchase - including costs, contracting company information (in my case the roofer's). I was e... See more

Rated 5 out of 5 stars

The response time to any question or concern was incredible. Questions were answered accurately and quickly. Everything from enrolling through the cancellation process was seamless. Customer Service w... See more


Company details

  1. Information Service

Written by the company

100% Money Back Guarantee - email support@propertyrecs.com or call 1-866-242-0544 anytime for a refund.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,957)

813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast and easy

This had to been the quickest cancellation I’ve ever seen. There’s nothing more aggravating than trying to close a subscription and you have to jump through hoops. Great job.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

George helped me get a refund from…

George helped me get a refund from PropertyRecs.com. I used the service once or twice but did not know I was being charged 20 dollars monthly for a service I was not using. George was able to end this and get me a refund for the 18 months I had been paying!!
George is my hero!!!

22 May 2026
Unprompted review
Rated 4 out of 5 stars

The person who assisted me today was…

The person who assisted me today was great. I needed to cancel my account and recoup some of the recurring charges I didn't realized I'd incurred.
I got a significant refund and the account closed.
I'm giving PropertyRecs a 4 star because of the person who helped me. I give myself a 1 star for not paying attention to the recurring nature of the account charge. All in all. Ended well.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Do not do any business with Propertyrec.com

I would strongly warn people to stay away from PropertyRecs.com. I believed I was paying a one-time $1 fee for a single property search. Instead, this company signed me up for a subscription without my knowledge or authorization and repeatedly charged my credit card multiple times. Before I noticed, they had taken a total of $281.00 from my account.

I never received any emails, receipts, written confirmation, or clear information about these charges or the supposed subscription. The entire process feels very deceptive and misleading.

When I contacted customer service, the woman I spoke with was extremely rude and would not actually listen to my concerns. She just kept reading from a script for over 20 minutes. Eventually, she placed me on hold and only authorized a $40 refund back to my account. I was then told I would receive a check for the remaining refund, but I never received anything.

I have since reported the company to the Better Business Bureau. In my opinion, this company operates in a very dishonest way and consumers should be very cautious before giving them any payment information.

12 February 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello Tracey,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 5 out of 5 stars

Susan was awesome

Susan was able to help close an account in which I was being charged $20 about every 2 weeks her customer service was on point and speedy, solved my problem and it was very much appreciated. On the other hand property recs needs to make it absolutely clear on the charges every 2 weeks. I would rate them 0 on that part

19 May 2026
Unprompted review
Rated 3 out of 5 stars

Not an honest company

Update...This company saw this review and promptly refunded the money I was due. So honestly level went way up, just be careful how you sign up for their services.

Not an honest company. Signed up for a single report that cost $1. Without my consent they put me on a monthly renewal that cost$9.95 a month.

16 May 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello Kip,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

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