Canceling a subscription (that I was not aware of until seeing the credit card charges) and requesting a full refund via their on-line chat was easier than expected. The agent was helpful and responsi... See more
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Written by the company
100% Money Back Guarantee - email support@propertyrecs.com or call 1-866-242-0544 anytime for a refund.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The service has been very satisfactory…
The service has been very satisfactory overall, as well as customer service (Anthony). Highly recommended.
Used the chat application to cancel my…
Used the chat application to cancel my subscription. Easiest cancellation I have ever experienced
Fast resolution to my request
I got all the info that I needed
I got all the info that I needed. I just wanted some background and I got it so thank you
Quick and simple to stop subscription.
Margaret responded quickly and…
Margaret responded quickly and professionally, found my account and resolved my issues in minutes. Very pleased.
Great info- great customer service
the information you get is awesome- we really aren't actively looking so finally got around to cancelling the subscription and was super easy - refreshing not to have to work so hard to cancel- says a lot about the integrity of the company
For misleading membership subscriptions…
For misleading membership subscriptions being 'signed up' after paying a $1 for a record search and info I feel the company does not give that explanation clearly and honestly. This causes persons much grief when finding out they are being charged every month ($20 was my charge). In the end, once I caught this, I used the chat on their site and was amazingly refunded every payment. Mind you I did not catch this for 2 years (my fault and lesson learned not reviewing credit card statements). I was 100% refunded in under 5 minutes. Would I use this site again? Yes, but I will be very OCD with reading all the legal blah blah that we all tend to over look. I was working on family genealogy brick wall, thus my use of the site . . . only once. I give 5 stars because in the end they were incredible.
Precise and very timely interaction
The customer service agent was most…
The customer service agent was most responsive and my issue was resolved positively. Thank you!
Pleasant
They were super fast at solving my problem. Customer service was terrific.
Sneaky Charges…Issue Resolved
Unexpected reoccurring charges….$20 Twice a month. SCAM. Be careful. UPDATE: Following this post, I was contacted and issued a refund of fees. I appreciated that. Watch your credit card bill and don’t hesitate to contact them if there is a problem. They will help.

Reply from PropertyRecs.com
My request was resolved quickly
They were able to resolve of the issues…
They were able to resolve of the issues that I had very quickly.
I got help quickly and efficiantly
I got help quickly and efficiantly, it was very nice
Lack of billing transparency
Lack of billing transparency. You have no idea what you are being billed for until you get the bill. This bill, via subscription, will continue until you unsubscribe. This practice offsets their positive results in my opinion.

Reply from PropertyRecs.com
The response time was immediate
The response time was immediate, polite and professional.
A great customer service program
surprise charge of a "subscription"…
surprise charge of a "subscription" which was flagged by my bank. i was able to ask for a refund and as that was granted, i am pleased.
Easy to communicate
Quick and Easy Resolution
Pamela was very helpful in assisting me with what I needed done.
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