PropertyRecs.com Reviews 

3,957
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 837 reviews, reviewers overwhelmingly had a great experience with this company. Customers often highlight the incredible response time, noting that questions are answered accurately and quickly through the online chat feature. People frequently praise the staff and customer service representatives for being exceptionally helpful, polite, and extremely efficient when resolving account problems. Some reviewers were not happy with unexpected subscription charges and unclear membership details that appeared on their billing statements without prior warning. A few other people also felt that trying to close an active subscription or handle account cancellations required jumping through annoying hoops and dealing with unhelpful customer support responses.

What people talk about most

Customer service

Customers had positive experiences with customer service, frequently praising the fast and efficient live... See more

Staff

Customers consistently note positive experiences with staff, frequently praising helpful, quick, and polite... See more

Response time

Users describe positive interactions with response time, frequently highlighting how requests were handled... See more

Service

Clients share positive opinions on service, frequently praising quick response times and helpful support... See more

Subscription

Consumers find subscription to be ambiguous due to unexpected recurring charges following a one-time report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Canceling a subscription (that I was not aware of until seeing the credit card charges) and requesting a full refund via their on-line chat was easier than expected. The agent was helpful and responsi... See more

Rated 5 out of 5 stars

Susan was able to help close an account in which I was being charged $20 about every 2 weeks her customer service was on point and speedy, solved my problem and it was very much appreciated. On the ot... See more

Rated 5 out of 5 stars

Quick sign up discovering loads of great information about the remodel/construction of my home before my purchase - including costs, contracting company information (in my case the roofer's). I was e... See more

Rated 5 out of 5 stars

The response time to any question or concern was incredible. Questions were answered accurately and quickly. Everything from enrolling through the cancellation process was seamless. Customer Service w... See more


Company details

  1. Information Service

Written by the company

100% Money Back Guarantee - email support@propertyrecs.com or call 1-866-242-0544 anytime for a refund.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,957)

813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great info- great customer service

the information you get is awesome- we really aren't actively looking so finally got around to cancelling the subscription and was super easy - refreshing not to have to work so hard to cancel- says a lot about the integrity of the company

30 May 2026
Unprompted review
Rated 5 out of 5 stars

For misleading membership subscriptions…

For misleading membership subscriptions being 'signed up' after paying a $1 for a record search and info I feel the company does not give that explanation clearly and honestly. This causes persons much grief when finding out they are being charged every month ($20 was my charge). In the end, once I caught this, I used the chat on their site and was amazingly refunded every payment. Mind you I did not catch this for 2 years (my fault and lesson learned not reviewing credit card statements). I was 100% refunded in under 5 minutes. Would I use this site again? Yes, but I will be very OCD with reading all the legal blah blah that we all tend to over look. I was working on family genealogy brick wall, thus my use of the site . . . only once. I give 5 stars because in the end they were incredible.

30 May 2026
Unprompted review
Rated 3 out of 5 stars

Sneaky Charges…Issue Resolved

Unexpected reoccurring charges….$20 Twice a month. SCAM. Be careful. UPDATE: Following this post, I was contacted and issued a refund of fees. I appreciated that. Watch your credit card bill and don’t hesitate to contact them if there is a problem. They will help.

12 January 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello Barb,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 2 out of 5 stars

Lack of billing transparency

Lack of billing transparency. You have no idea what you are being billed for until you get the bill. This bill, via subscription, will continue until you unsubscribe. This practice offsets their positive results in my opinion.

26 May 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello Walter,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

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