PropertyRecs.com Reviews 

3,957
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 837 reviews, reviewers overwhelmingly had a great experience with this company. Customers often highlight the incredible response time, noting that questions are answered accurately and quickly through the online chat feature. People frequently praise the staff and customer service representatives for being exceptionally helpful, polite, and extremely efficient when resolving account problems. Some reviewers were not happy with unexpected subscription charges and unclear membership details that appeared on their billing statements without prior warning. A few other people also felt that trying to close an active subscription or handle account cancellations required jumping through annoying hoops and dealing with unhelpful customer support responses.

What people talk about most

Customer service

Customers had positive experiences with customer service, frequently praising the fast and efficient live... See more

Staff

Customers consistently note positive experiences with staff, frequently praising helpful, quick, and polite... See more

Response time

Users describe positive interactions with response time, frequently highlighting how requests were handled... See more

Service

Clients share positive opinions on service, frequently praising quick response times and helpful support... See more

Subscription

Consumers find subscription to be ambiguous due to unexpected recurring charges following a one-time report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Canceling a subscription (that I was not aware of until seeing the credit card charges) and requesting a full refund via their on-line chat was easier than expected. The agent was helpful and responsi... See more

Rated 5 out of 5 stars

Susan was able to help close an account in which I was being charged $20 about every 2 weeks her customer service was on point and speedy, solved my problem and it was very much appreciated. On the ot... See more

Rated 5 out of 5 stars

Quick sign up discovering loads of great information about the remodel/construction of my home before my purchase - including costs, contracting company information (in my case the roofer's). I was e... See more

Rated 5 out of 5 stars

The response time to any question or concern was incredible. Questions were answered accurately and quickly. Everything from enrolling through the cancellation process was seamless. Customer Service w... See more


Company details

  1. Information Service

Written by the company

100% Money Back Guarantee - email support@propertyrecs.com or call 1-866-242-0544 anytime for a refund.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,957)

813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Duplicate charge and cancellation

I used the service for a one time review of my tax billing. A couple weeks later I was charged again. When requested Propertyrecs reversed the second charge on my credit card and closed my account as a result of my chat. That is what I expected them to do. I am satisfied.

15 August 2026
Unprompted review
Rated 4 out of 5 stars

Cancelling was easy.

It was quick and easy to cancel my subscription. The only reason I wouldn't give this service 5 stars is that I shouldn't have had to cancel a monthly service that should have only charged me ONE TIME in the first place.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

It was quite simple to enter the site…

It was quite simple to enter the site and retrieve the information I needed last month, I was very assured with the extra security to enter the site today. I was very pleased how I was able to close the account after I had used it. The chat rep (Ryan) was very helpful in closing the account without any anxiety on my part. I'd highly recommend your site.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Hidden subscription charges on CC…

Hidden subscription charges on CC without notification. They like to fly under the radar and hit you with a $20 monthly charge. Even my utilities notify me when a charge is about to post. AVOID this company.

7 May 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello R,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 5 out of 5 stars

Subscription cancelation and refund

Canceling a subscription (that I was not aware of until seeing the credit card charges) and requesting a full refund via their on-line chat was easier than expected. The agent was helpful and responsive to my concerns which was unexpected. I say "unexpected" as it was not at all clear when I purchased a $1 one-time property report that I was actually signing up for a $9.95 bi-weekly subscription, so I assumed they would push back on any refund request. But it ended up fully refunded which did avoid filing a dispute with the credit card issuer. So, 5 stars to the agent who handled this issue (and 2 stars to the company for misleading sales practices)!

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered one request for $1

I ordered one request for $1, but it appears I was set up with a recurring charge that I didn't request.

5 July 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello Fred,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 5 out of 5 stars

I received an email stating that I had…

I received an email stating that I had an open subscription and was just charged $30. I went to the website and used the live chat function. I was able to cancel my account and ask for the charge to be reversed. Everything was very helpful and above board.

3 August 2026
Unprompted review
Rated 4 out of 5 stars

The Customer Rep

The Customer Rep. Charles was very quick and very helpful. I would have given a 5 but the website is very misleading. Thought I was only paying $1.00, but I guess that was just to pull up the report. Once I opened it the charge went up to $31.00. Again Charles was very good and refunded the full amount. But be careful.

2 August 2026
Unprompted review

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