Proper Advice Reviews 

756
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often noting how individuals went above and beyond to guide them. People frequently highlight the outstanding service, describing the process as smooth, efficient, and stress-free, making complex tasks like remortgaging much easier. The team's knowledge and dedication in securing the best deals are also highly valued. Reviewers consistently commend the excellent communication, noting quick response times and constant updates that keep them informed throughout the entire process. Many appreciate the proactive approach and clarity provided, which significantly reduces stress and simplifies understanding complex information. This comprehensive support ensures a seamless and efficient experience for customers from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, diligent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional help... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, diligence, and... See more

User experience

People report positive experiences with the user experience, describing it as a lovely, excellent, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried . However we were quickly put at ease by Jack who managed to find a com... See more

Rated 5 out of 5 stars

Nina and her team were absolutely amazing, they helped me through every step of remortgaging, sealed me the best deal, and stayed in touch the whole way through, I’m so grateful for there help, cann... See more

Rated 5 out of 5 stars

Our first time using Green Mortgages, and what a really great experience. Thank you so much to Harry and Amy, you were both so friendly, helpful and knowledgeable, not to mention getting us a really g... See more

Rated 5 out of 5 stars

Tim and Nina at Green Mortgages have been absolutely outstanding. Tim worked tirelessly to support us through our remortgages — even when we were dragging our feet at times! He consistently went a... See more


Company details

  1. Mortgage Broker

Written by the company

Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

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4.9

All reviews

(756)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, both Dan and Nina are great and really helped to ensure my remortgage went through as quickly snd smoothly as possible. Highly recommend

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional, easy to navigate process.

From an initial post I noticed on Instagram, and our first conversation with Conor (business consultant), 1hr later, to completing our new mortgage offer, took around 5 weeks.

Conor passed us onto Tom (mortgage/protection advisor) who searched the market for the remortgage products available to us.

From this point on we were in regular communication via WhatsApp messages, emails and phone calls with Zach (broker support) and Amy (admin team manager).

Most of our email and phone contact, once our product was sourced, was from Nina (admin team manager), who kept us up-to date with each stage of the process.

It was a simple, smooth process from start to finish.

We would recommend Green Mortgages.

Regards,
Garry & Mike (North Wales).

15 September 2025
Unprompted review
Rated 4 out of 5 stars

Highly Recommended

Brilliant communication and transparency throughout the entire process. Kept us up to date on our options and changes when applicable, very content with the service provided!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Made the process pretty seamless. They kept in regular contact with us and were flexible in their communication with us with calls/emails/whatsapps (I am rubbish with my personal phone during working hours). Would definitely recommend and use them again in the future.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to completion!

If you’re looking for mortgage advice or considering a remortgage, I can’t recommend Green Mortgages highly enough.

From the very start, the service was outstanding. I was given clear, helpful advice and all the support I needed to make the right decision. Once we had our first offer, Nina kept in touch every week with updates on rates and let us know if a better deal became available. Nothing was ever too much trouble.

Overall, the service was excellent from start to finish. I’ll definitely be using them again in the future.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend green mortgages

From start to finish Jack and Georgia we're amazing. They explained everything and went through everything in great detail. When I was stressed they took the time to talk things over with me.
Thank you so much to both of you.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, smooth and worked at pace. Absolutely brilliant from Start to completion. Would highly recommend.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

A great company to find the right…

A great company to find the right remortgage deal. Recommended by friends who have used them I was a bit hesitant at first, but Jack and Georgia went above and beyond. Emails, phone calls, WhatsApp.. the communication was excellent. I can’t recommend them enough for making this process so easy and straightforward.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Our first time using Green Mortgages

Our first time using Green Mortgages, and what a really great experience. Thank you so much to Harry and Amy, you were both so friendly, helpful and knowledgeable, not to mention getting us a really great deal for our remortgage, and our insurance. Amy was constantly in touch and called to give us updates regularly. She was absolutely brilliant at handling the solicitors also. I’m so grateful for all your help, thank you so much.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Honestly such a brilliant company…

Honestly such a brilliant company from start to finish. We were sorting a remortgage and Amy and Harry were both incredible. Super quick at replying to emails, ironing out issues if they arose and always a pleasure to speak too. Nothing was ever too much trouble. The whole process happened quickly, smoothly and very efficiently. Harry was able to find us a great mortgage and save us a lot of money each month. During the final stages, Amy was amazing at updating us with timelines and liaising with our solicitors. And if ever we had any questions, Amy always replied quickly and was always such a pleasure to speak too. I thoroughly recommend this company and will be using again next time our mortgage is up for renewal.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

We wouldn’t use anyone else

This is the second time we’ve used Green Mortgages to remortgage our property and we can’t speak highly enough of them. Jack and Georgia are committed to finding their clients the best deal available and are extremely professional, responsive and patient. Thanks again guys!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional professional service from…

Exceptional professional service from start to finish. I am not very wise at these sort of issues such as setting up a mortgage but Green Mortgages were brilliant. I have secured a mortgage through them with a reputable bank with affordable repayment terms. A big thank you to Harry and especially Jess Blythin for all her hard work getting it all sorted for me. Highly recommend them.

21 August 2025
Unprompted review

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