Proper API Reviews 194

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and expertise, highlighting their ability to explain complex topics clearly and provide honest advice. Many people appreciate the personalized approach and the feeling that their best interests are always a priority, making the overall service and customer interactions exceptional. However, some customers also noted that while the support was ultimately effective, certain processes required considerable back-and-forth communication. A few other people felt that there was room for improvement in setting accurate expectations upfront, particularly regarding post-notary phases and rental assessments, to ensure a smoother experience for first-time buyers.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, highlighting the helpfulness and friendliness of the team.... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

User experience

Clients share positive opinions on user experience. Many customers express satisfaction, highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel lucky that I saw an ad with proper api services. My husband and I did our full financial strategy with Dariusch and his team - from health insurance and pension to investments. After a year wor... See more

Rated 5 out of 5 stars

Proper API has been a real help in navigating the German system, something that can feel overwhelming as an expat. Their team clearly knows their stuff and we appreciated how approachable and supp... See more

Rated 5 out of 5 stars

They help with all kinds of questions, and I have found them to be trustworthy. I like how well any of my queries are answered and laid out in a comprehensive manner. I have received help for matter... See more

Company replied

Rated 5 out of 5 stars

I had my kick-off Meeting today with Denis Zelenkovskyi and it was the most honest session I have ever had with these kind of service-providers. he was completely transparent about how much does it ov... See more

Company replied


Company details

  1. Property Investment
  2. Investment Service

Written by the company

As an expat navigating the complexities of the German system, you need strategies that go beyond the conventional. At Proper API, we empower you to maximise your financial potential by taking advantage of the available tax, real estate, and investment opportunities. We focus on intelligent financial structures that ensure both growth and security. With our guidance, you'll learn how to accelerate your income, make informed investment decisions and automate your wealth creation processes for long-term success.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

5-star
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Rated 5 out of 5 stars

Really transparent and professional assessment

Being a foreigner who arrived two months ago in Germany, having access to vital information only available in German is a challenge, so I booked a free call with Proper API. Mr. Klingsporn was the specialist assigned to my case, and it was truly awesome. There are so many things I didn't know about tax policies and investments, so I will definitely get back to them soon.

18 August 2023
Unprompted review
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Reply from Proper API

Hello Felix,

thank you very much for your evaluation and that you took the time to speak about your experience. We are happy that we could fulfill your expectations and that you are pleased with your tailored plan and our services.

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Honest and Convenient

I came across proper-api online. My experience with them has been quite comfortable and convenient. They suggested things to me that are in my best interests rather than pushing me for everything. Andre explained everything in a detailed manner and with patience. I have signed up with them and hope to have a similar smooth experience in future.

14 August 2023
Unprompted review
Proper API logo

Reply from Proper API

Hello Archit,

I just wanted to take a moment to thank you for sharing your feedback with us. It's always a pleasure to hear that we've met our customers' expectations and provided satisfactory services.

Best regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Excellent service!

I was a client of André Gueit during his financial advisory services in Proper-Api. The conversation we had was very open and insightful. He was absolutely honest when it comes to knowing the limits of where he can help or not. In addition, I always observed transparency and a desire to help expats in Germany with financial topics. Moreover, he has a clear sense of purpose that should be a fundamental tool for consultant professionals. Individuals who empower unprotected people must be empowered. I highly recommend him and Proper-Api without reservation.

7 August 2023
Unprompted review
Proper API logo

Reply from Proper API

Dear David,

Thank you for taking the time to provide us with your feedback. We are delighted to hear that we were able to meet your expectations and that you are satisfied with our services.

Best regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Top Service

Top Service, 👌🏼👌🏼👌🏼👌🏼 top Berater

28 July 2023
Unprompted review
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Reply from Proper API

Liebe Nada,

es freut uns sehr zu hören, dass du mit unserem Service zufrieden bist.

Viele Grüße,

Team Customer Satisfaction | Proper API

Rated 2 out of 5 stars

Consultant lacked basic empathy

To preface this, this is probably not reflective of the company values and perhaps only a particular consultant. At least I’d like to believe that. I want to also preface this by saying that I am a very friendly, introverted and sympathisch person who isn’t quick to get offended at all. I also took some time to process before I posted this review so this is not a “rant”.

I was in discussions with a consultant and had about 2 or 3 appointments. The consultant appeared to be quite knowledgable and competent. But lacked serious people skills / basic empathy and absolutely rude.

I don’t want to go into all details because it includes my health conditions but I have to summarise, I was asked very personal questions about my health which I didn't want to divulge. I tried to go around it without outright saying it because I was uncomfortable. He then starting behaving in a rather rude manner. He basically then threatened me that he will be able to see all my health details anyway so to just tell him the truth. After which I felt pressured and awkward and told him (that I am in psychotherapy for depression after I lost family members to covid).

I understand that trying to hide this was probably not the best move on my part but I simply was not comfortable going into such deep personal details, and I should not be expected to. I understand that details are needed for choosing the right insurance product but was that really the way to go about it?

And I have spoken to other consultants in other companies who asked me for information in a balanced and neutral manner, which is truly enough.

After divulging this information, the consultant basically lost interest in selling me any insurance products, and told me he will talk to me when my husband is back. On the day of the appointment, my husband was not in Germany and not employed in Germany at the moment so I got on the scheduled call without him thinking I will summarize the situation for him. But the consultant refused to discuss with me and told me to ask for a termin when my husband is present and abruptly ended the call. It was very strange and rude.

I don't want to assume immediately that this was a sexist thing, it was probably just because my husband is the higher earning member perhaps, however it is still not better.

Why will my husband now hire you? Is this how you will get clients to trust you? I dont think so. We are more than just numbers on your client list, we are people, please remember that.

16 June 2023
Unprompted review
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Reply from Proper API

As I take your review very seriously, I would like to respond to your feedback as Managing Partner.

First of all, I am sorry that you and your family had to go through this bad experience. It is absolutely understandable that you do not feel comfortable talking about it - my sincere condolences for your losses.

I will address your points below and hope this helps you:

Private health insurance is very strict in assessing your health information. We are required by law to provide accurate information. Otherwise, we may be liable as advisers for our advice. Furthermore, it is necessary to tell us the truth so that we can help you in the best possible way and find the best solution.

We know that sometimes it is uncomfortable to talk about it, but it is the only sensible way to apply for private health insurance.

We have to expect customers to be honest with us because, without the information, we can't help.

However, all this does not justify the consultant's handling of your feelings. It is essential for a counsellor to show extraordinary patience and empathy in such matters. Especially for these qualities, we are usually repeatedly praised by our clients, which you can also read in other reviews.

I assume you submitted the evaluation to signal that an advisor needs to improve.

Since you submitted the rating anonymously and we have more than 20 counsellors, I, unfortunately, cannot track the counselling process in our CRM system. Therefore, please email us at mail@proper-api.de. This will allow me to identify the advisor and consider possible consequences.

Thank you for your candid feedback, and I wish you only the best - especially for your health.

Yours sincerely,
Dariusch Hosseini
Managing Partner

Rated 5 out of 5 stars

Best advice so far. I got what i am looking for.

I am fully happy with the outstanding service I received from proper-api! ..

Initially, I was bit skeptical to go ahead with a financial advisor, but they proved to be the best choice. They assisted me in pension insurances, disability insurances, and investment strategies, and their open and honest advice backed up by facts addressed all my concerns. The accessibility and support they provided whenever I needed them were remarkable.

Special thanks to Andre and Lukas for being friendly, understanding, and helping me throughout the entire process, lifting a significant burden off my shoulders. For me, it was a long process, but they exhibited great patience and dedication, and in the end, everything worked out beautifully. My wife and I are both highly satisfied with their consultation, and I wholeheartedly recommend proper-api as an excellent financial advisor. Their punctuality, data-driven consultations, overall expertise, and their ability to handle lengthy processes with such grace truly set them apart!

Thank you !

25 July 2023
Unprompted review
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Reply from Proper API

Hello Pranjal,

I just wanted to take a moment to thank you for sharing your feedback with us. It's always a pleasure to hear that we've met our customers' expectations and provided satisfactory services.

Warm regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

THE BEST FINANCIAL PLANNING SERVICE!!

I am an expat in Germany, I work as a software engineer. I had a great experience working with Proper API, I approached them to learn about tax saving strategies, and potential investment opportunities, and also real estate. They have a holistic approach when it comes to financial planning, I had 4 sessions with the cofounder and he provided a lot of valuable information, and together we came up with a plan tailored to my circumstances and goals, all of this and I DIDN'T have to pay for anything or commit to anything!
I am very satisfied with my experience and I HIGHLY RECOMMEND! their products and services to everyone.

26 April 2023
Unprompted review
Proper API logo

Reply from Proper API

Hello Bilel,

thank you very much for your evaluation and that you took the time to speak about your experience. We are happy that we could fulfil your expectations and you are happy with your tailored plan and our services.

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Proper Api has been very helpful in…

Proper Api has been very helpful in providing me the right support for insurances. I have worked with Maximilian Sieger and the whole process was very smooth. He helped me choose the best possible insurance and gave us a lot of time to discuss and was very patient. I would highly recommend Proper Api to everyone.

19 October 2022
Unprompted review
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Reply from Proper API

Dear Rajeev,

I wanted to express my gratitude for taking the time to share your feedback with us. It brings us great joy to know that we were able to meet your expectations and provide you with satisfactory services.

Warm regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Very professional service

Very professional and resourceful company. They are competent and offer great advice and support. I would highly recommend them to anyone I know.

15 January 2023
Unprompted review
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Reply from Proper API

Hello Thomas,

thank you very much for your evaluation and that you took the time to speak about your experience. We are happy that we could fulfil your expectations and you are happy with your tailored plan and our services.

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Professional, Competent, and Dedicated

Proper AP team is very professional, competent, and dedicated. The came up with the financial strategies according to my situation, they also educate me on financial topics to help me understand and it was very important for me because I do not have any finance background. They were very patient, not forcing on anything, open to revise the strategy and gave me the freedom to decide. I worked with Mr. Ruien Hadi and Mr. Lukas Klein and both were very friendly and best at their job.

Highly Recommend!

1 December 2022
Unprompted review
Proper API logo

Reply from Proper API

Dear Zain,

I wanted to express my gratitude for taking the time to share your feedback with us. It brings us great joy to know that we were able to meet your expectations and provide you with satisfactory services.

Warm regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Competent and all-round service

Competent and all-round service. I can totally recommend Dariusch and properAPI to anyone!

1 October 2022
Unprompted review
Proper API logo

Reply from Proper API

Hello Tomasz,

thank you very much for your evaluation. We are happy that we could fulfil your expectations!

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Great Consultation Experience

I have been taking consultations from Proper API for different topics related to insurance and investments, and I can happily say that my experience has been excellent. They have not just provided good consultation but have also clarified doubts with utmost patience. I would recommend Proper API for your financial goals.

1 November 2022
Unprompted review
Proper API logo

Reply from Proper API

Hello Hardik,

thank you very much for your evaluation. We are happy that we could fulfil your expectations and we always do our best and take the time to clear any questions.

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Professional and responsive. Your problem solved.

Recently I needed to figure out some personal tax complications with the Finanzamt and the Proper API team was amazing.
They are very efficient, professional and responsive. You are always supported during the whole process.
I couldn't recommend them more.

10 October 2022
Unprompted review
Proper API logo

Reply from Proper API

Thank you very much for review. We are happy that we could fulfil your expectations.

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Professional and knowledgeable

24 August 2022
Unprompted review
Proper API logo

Reply from Proper API

Thank you very much for review. We are glad that you are satisfied with our services!

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Competent, professional and smooth

Very professional and competent consultants. They are very keen on establishing a long-term relationship with the client and getting a full understanding of their situation and specific needs. They provide tailored offers with helpful information and take the time to explain them thoroughly and answer any questions over multiple appointments. I was very comfortable during the whole process, as it went smoothly without any pressure, which is not common with other consultants.

20 July 2022
Unprompted review
Proper API logo

Reply from Proper API

Thank you very much for the review. We are glad that you are satisfied with our services! We always try our best to make a solution tailored to your needs.

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

I had a great start with Proper API

I had a great start with Proper API. I was able to understand all the aspects of investment and how it works in Germany. Being an international and having a language barrier it’s not easy to understand the process that works in Germany and do the investment plan on our own. I would highly recommend Proper API to everybody who would like to start or continue their investment journey.
Kudos to Mr. Ruien Hadi for making it so easier to me.

18 July 2022
Unprompted review
Proper API logo

Reply from Proper API

Thank you very much for the review. We are glad that you are satisfied with our services!

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 4 out of 5 stars

Very smooth onboarding

Very smooth onboarding. Nice service.

7 July 2022
Unprompted review
Proper API logo

Reply from Proper API

Thank you very much for the review. We are glad that you are satisfied with our services!

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

Very Reliable

Seamless communication and very will guided advice, taking into consideration the personal preferences and situation. The consultants ensure that they find the best fitting solution and offers available in the mary, which is what one can hope for from such consulting services.

7 July 2022
Unprompted review
Proper API logo

Reply from Proper API

Thank you very much for the review. Our employees give their very best to fulfill our customers' requests with competence and expertise.

Kind Regards,

Team Customer Satisfaction | Proper API

Rated 5 out of 5 stars

They are very patient and reliable

They are very patient and reliable. They take the time to answer all your questions and ensure that you have all the information you need before making a decision. The staff is friendly and easy to talk to.

I can highly recommend Proper Api

7 July 2022
Unprompted review
Proper API logo

Reply from Proper API

Thank you very much for the review. We give our very best to fulfill our customers' requests with competence, serenity, and expertise.

Kind Regards,

Team Customer Satisfaction | Proper API

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