Highly recommend this company. Great service had a response to my request in less than an hour to locate the right parts for my Cat. Also prices are extremely good in my opinion.
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I didnt order enough parts i called and they work with me to update my order so i didnt have to pay a double shipping fee saving me some money
Company replied
WANTED TO THANK PROPEL PARTS FOR THEIR ATTENTION TO AN URGENT MATTER I HAD. THEY RESPONDED QUICKLY & RESOLVED IT. I ALSO WANTED TO MENYTION THAT OUR CUSTOMER'S ARE VERY HAPPY WITH THE PARTS EWE HAVE B... See more
Company replied
My co-worker placed an order and wasn't sure it went through online. I later placed the same order thinking the previous order didn't go through. To my surprise both orders went through, and I needed... See more
Company details
Written by the company
PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
Contact info
402 WEST PALM VALLEY BLVD SUITE 102, 78664, ROUND ROCK, United States
- 5124812259
- Salessupport@propelparts.us
- propelparts.us
4.8
Excellent
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Had a great experience with ordering…
Had a great experience with ordering correct engine gaskets for our 3208 caterpillar engine
3 October 2025
Unprompted review
Part incorrectly priced on website.
I placed and order for a part from their website with no problem. A few hours later I received an email from Deb in customer service. Deb said they have the part in stock but not for the price I paid. Deb said I had two options which were to get a refund or pay double the amount that I placed the order for. At the time I received the email from Deb the part I ordered was still showing in stock for the price I agreed to. Deb said it was a rare occurrence that their website showed incorrect prices. I felt duped and misled by their website.
24 September 2025
Unprompted review
Reply from Propel Parts
Hi Michelle—I’m so sorry for the experience you had. I completely understand how disappointing it must have felt to place an order with confidence, only to be told later that the price was different. That’s not the experience we want for our customers.
The issue came from a pricing sync error on our website, which caused the part to display at the wrong price. That’s on us, and I want to sincerely apologize for the confusion it created.
As soon as we became aware of the discrepancy, we reached out and processed a full refund for you that same day. Our intent in situations like this is never to mislead, but simply to be transparent and give you the choice between a corrected price or a refund.
I know that still doesn’t erase the frustration. As a gesture of goodwill, we’ve also reached out to you offline with an additional apology and an offer to help make this right.
Thank you for your honest feedback—it helps us improve and do better for our customers moving forward.
— Customer Care Team, Propel Parts
perfect service
19 September 2025
Unprompted review
I put 2 of the same orders…
I put 2 of the same orders in due to a web page error and shortly after I was contacted by Deb from customer service asking if I meant to place both orders. She was very helpful, the email was very well written and it genuinely made me feel better about the whole experience. She resolved the issue quickly and with there not being much of customer service these days I was very happy so see that is not the case everywhere!!!
17 September 2025
Unprompted review
Grateful I found this company!
I’m grateful I found this company! They answer the phone every time plus the parts are packaged very well!! Even the angriest mailman couldn’t damage your parts! lol The parts showed up as planned and for being aftermarket the quality seems to be good!! The warranty is the same as CAT. Thank you Daniel!!!
8 September 2025
Unprompted review
Reply from Propel Parts
Thank you so much for your wonderful feedback! We’re truly grateful you found us and took the time to share your experience. It means a lot to hear that our team’s commitment to answering every call and ensuring careful packaging made a difference for you (and even passed the “angriest mailman” test—love that!).
We’re also glad the parts arrived on time and that you’re pleased with the quality and warranty. Providing reliable aftermarket parts with the same confidence as OEM is something we take pride in.
A special thank-you as well for recognizing Daniel—he and our whole team are dedicated to making sure you’re supported every step of the way. We look forward to serving you again!
Very thorough
Very thorough ! Confirmed order and great communications.
4 September 2025
Unprompted review
Above and Beyond
Staff took care of issue that was nit created by them. Package was lost by UPS. Propel sent me another part Next Day Air to correct it.
25 August 2025
Unprompted review
When I had questions
When I had questions, they were answered quickly and kindly.
Thank you!!
27 August 2025
Unprompted review
dont return phone calls
dont return phone calls, cant get a order correct, really rude, return policy changes per day,
stay away
21 August 2025
Unprompted review
Reply from Propel Parts
We’re truly sorry to hear about your experience. The concerns you raised about communication, order accuracy, and our return policy are not the standard we hold ourselves to. We take your feedback seriously and are reviewing what went wrong so we can improve. Our Customer Service Manager will be reaching out to you right away to gather more details and ensure your concerns are addressed.
Reply from Propel Parts
We were delighted to assist you!
Excellent Customer service
11 August 2025
Unprompted review
Excellent service!!
Yes, very satisfied with the service, you have been very kind!
11 August 2025
Unprompted review
Reply from Propel Parts
Thank you so much, Claudia! 🌟 We’re thrilled you’re happy with our service and truly appreciate your kind words.
Great company with outstanding customer…
Great company with outstanding customer service. Always get answers to my questions and always get my order to me quickly!
9 July 2025
Unprompted review
A Delay Handled the Right Way
Honestly, if I were in Miami like my shipment was, I wouldn’t have been in a hurry to ship out either. I was frustrated at first — delays cost me time on the job — but Propel Parts stepped up.
Deb, Daniel and the team owned the mistake, kept the communication clear, and graciously refunded my shipping costs without making it a hassle. That kind of accountability is rare these days, and I genuinely appreciated how they handled it.
Things don’t always go perfectly, but these folks proved they’re more interested in doing right by their customers than just pushing parts out the door. Solid company, solid people.
— Jimmy Spong
Hartco Mobile Welding
P.S. Incredible quality on the pin as well. I had to do some custom modifying, and let’s just say the case hardening was — well — hard. Great Stuff! Thank you.
14 July 2025
Unprompted review
Reply from Propel Parts
Thanks so much, Jimmy! We’re grateful for your patience and kind words. Things don’t always go as planned, but we’re committed to owning our mistakes and making it right. It was a pleasure working with you — we’ve got your back anytime.
— The Propel Parts Team
:) great service
23 June 2025
Unprompted review
Customer service was excellent today
Customer service was excellent today! I have never had a company go behind the scenes to see what was happening with my payment error and resolve it so I could complete my order without having to do it all over again. Hats off to Propel Parts!
20 June 2025
Unprompted review
Reply from Propel Parts
Wow — thank you so much for this awesome review!
We really believe in rolling up our sleeves and getting things sorted for our customers — even the “behind the scenes” stuff that others might skip. Super happy we could save you the hassle this time.
Thanks again for trusting Propel Parts — we’ll be here anytime you need us! 🚀
Great customer service answered email…
Great customer service answered email question quickly.
5 June 2025
Unprompted review
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