Propel Parts is truly a customer centric company. They carry or have access to a large variety of OEM quality common and unique parts at highly competitive pricing, fast free shipping and human assis... See more
Company replied
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Propel Parts is truly a customer centric company. They carry or have access to a large variety of OEM quality common and unique parts at highly competitive pricing, fast free shipping and human assis... See more
Company replied
Highly recommend this company. Great service had a response to my request in less than an hour to locate the right parts for my Cat. Also prices are extremely good in my opinion.
Company replied
WANTED TO THANK PROPEL PARTS FOR THEIR ATTENTION TO AN URGENT MATTER I HAD. THEY RESPONDED QUICKLY & RESOLVED IT. I ALSO WANTED TO MENYTION THAT OUR CUSTOMER'S ARE VERY HAPPY WITH THE PARTS EWE HAVE B... See more
Company replied
My co-worker placed an order and wasn't sure it went through online. I later placed the same order thinking the previous order didn't go through. To my surprise both orders went through, and I needed... See more
PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
402 WEST PALM VALLEY BLVD SUITE 102, 78664, ROUND ROCK, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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The customer care response was very effective and timely
The response time was amazing
The availability of most of the parts that I wanted was also very awesome
Thanks keep it up
Received 15 items within 5 days from placing order !
Great. !
Had some shipping difficulties, but everything was made right. Parts were perfect and an excellent price. Thanks!
Fast response and answers all my questions in a polite manner. Highly recommend.
Amazing service, emails answered very quickly with simple straight forward answers. Haven’t received the parts yet but ordering them was quick and easy.
Steven & Propel Parts were a huge help! We were able to place a large order and get it shipped out same day to avoid a line down situation for a customer due to a lost component. The order was even submitted after the 3pm cutoff for same day shipments and we got it the next morning!

Reply from Propel Parts
This is a great company to work with. Our sales associate Anthony quickly located the correct part and sent it out right away.
Ordered a part appx 45 days ago credit card billed same day. overnight shipping paid for 45 days later NO part. Cannot get anybody on the phone except the worthless call center.
DO NOT BUY FROM THEM EVER

Reply from Propel Parts
Awesome quality products! Better customer service! Steven is always a pleasure to work with and very prompt in assisting me - thank you!
Anthony was very professional and on top of what needed to be done to get my order verified and moving forward.
I made my first purchase from Propel Parts last week. I was very happy with the response time and the delivery was fast, fast, fast! Also, the quality of the product is superb and at a great low price.
Keep up the great work!
Propel Parts provided quality parts for my Caterpillar needs at a very fair price. Shipping to my international location was very fast. took about a week for the parts to get here. Seller is also responsive with my inquiry.
Thanks again
Customer service was great! There was a small problem with the part and they responded quickly and respectfully until was resolved! Highly recommended
He was a great help with ordering and refunding the sales tax,
Had some difficulties with the website. Contacted customer service. Once I communicated the issues I was having Steven worked through getting my order processed and making sure I got my receipt and all issues resolved. Perfect!
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