Project D Reviews 

Ordered a gift in August. They took payment swiftly. They did not deliver the gift and have ignored all communication ever since.

AVOID THIS COMPANY. I made a preorder for a XXL mega doughnut for a birthday. The order went through, I received the confirmation email and everything seemed okay. Until the delivery date came and went with no email updating the delivery, and not delivery of the doughnut at all. I have sent 3 separate emails on various days enquiring about what has happened. Absolutely no reply or response to any of my emails. I have been reading some other reviews on here and it seems a lot of other people are having the same issue. I have made a couple of other orders with them a few years ago and everything was okay then. I think things must have changed now they have grown and got investors in that now don't care about their customers. I won't be using them ever again. I have given them a chance, but when they don't respond, what can I do. Outrageous customer service. AVOID.

Can't give 0 stars unfortunately. Ordered a mega doughnut for Son's birthday. Got confirmation and they took my money. No delivery. Numerous emails and Facebook/Instagram messages sent. No reply. Guessing they're gone bust and are only now showing everything on site as "sold out" . Obviously not looking like a refund is likely.

What are ya'll playing at???

Bought this expensive doughnut at Wembley Arena, the Homer one. Clearly it's a messy thing to eat. How are you not gonna have napkins?

The audacity of it!

I purchased my doughnut at Wembley Arena as a little treat while I watched the Anthony Joshua fight. The young lady at the kiosk served me promptly but failed to tell me there were no napkins available. She was handing me the rolls of paper they use for cleaning instead. This is really unacceptable. We had to go to another vendor for proper napkins.

Now I know this seems minor but for such an expensive item a complimentary napkin does not seem like a big ask. To add insult to injury the young lady at the kiosk mentioned that this has been highlighted by patron consistently and has been raised with management but is still unresolved.

DO BETTER PROJECT D!

Ordered a celebration doughnut for my son’s Birthday. Ordered on 21st August for delivery 15th September. No doughnut arrived. Not even dispatched.
Very quick to take the money from my account but not deliver the goods.
Have messaged on Instagram and wrote several emails - no reply! Not even an acknowledgement. Shocking customer service and a very disappointed child.

I ordered some doughnuts for an celebration event i ordered them weeks in advance

They never turned up and when I looked at the order it said fulfilled me and my partner tried to contact them numerous times but no response very disappointed would not use or advise anyone to buy from them unless they want to be let down

I ordered some doughnuts for my husbands birthday to arrive the the 6 September. They never arrived! I have written to them at least 5 times and have had no response!! The customer service previously was great but now very disappointed!

Fuming!!! Ordered a celebration doughnut for my daughters birthday on the 17th August fir delivery on the 14th September, I paid for Saturday delivery. It hasn't arrived. I waited all day for it. I checked my account and it says fulfilled. I have sent 3 emails. Numerous Facebook messages, Instagram messages etc and no reply. My daughter who loves doughnuts was heart broken bless her

I’ve ordered Project D a few times without issue. When I received a voucher code on 20 August I placed an order for Sept 12th for my daughters birthday. 3 days later I received an email to check the delivery date to which I replied straight away. 12th Sept came and no message to say they were on the way, no update on the tracking page, just that they had received my order. 3 emails later, messenger and Instagram messages, still nothing, no correspondence from them. Very disappointed, it has gone massively downhill and I’m now left £25 out of pocket with no doughnuts on my daughter’s birthday. I won’t be ordering or recommending again

Ordered mid August for delivery September. No updates, not delivered on chosen date and so far my emails have been unanswered.

Doughtnuts arrived stale. Customer services offered to send a replacement. They never arrived. I’ve chased sending numerous emails and messages on Facebook messenger over the last 2 weeks and have been totally ignored. Really bad form. We’d ordered many times previously and were always great. Mistakes happen but the lack of care in finding a resolution and ignoring your customers means I’ll never order from you again and would suggest others don’t either.

Do not use this company, they are an absolute joke. I placed an order in early August and chose a delivery for early September and my item did not arrive. I’ve emailed their team three times and messaged them on Instagram and I haven’t heard anything back. Some of the worst customer service I’ve ever seen. I’m still waiting for a refund but I’ve taken it further with my bank and reported them as fraud.

Don’t use them. They are terrible.

Ordered a box of doughnuts in July to be delivered on the 30th of August. They had ample time to sort the order put. Didn't receive my order on the selected date. I've tried contacting ting there customer service 4 times now and have my messages ignored on there messenger. It has been nearly weeks now with zero update wont be using them again. Awful customer service

0 stars if I could. Didn’t receive the order for my sons 3rd birthday party despite ordering it over a month before and I am not getting any response from my emails or Facebook messages and still no refund!

Money taken and no doughnut. Ignoring my communication. I’ve had to go to my credit card company for them to investigate/reimburse. Nightmare. They’ve still got an active website but clearly aren’t trading… wanted to warn people.

Extremely disappointed. Ordered a box of doughnuts to be delivered on the 28th August but they never arrived. I have tried to contact them on email and Facebook but had no response. These were for a friend's birthday present. Extremely disappointed with service received. AVOID this company it appears this is a common problem and no refund offered!

Didn't receive my doughnuts at all. Paid extra for Saturday delivery. Have contacted them via Facebook and email but no response. Avoid.

Ordered 18 August for a 29 August delivery. Just like everyone else, mine didn't arrive and despite multiple attempts to contact customer service via email and Facebook, they have not replied. A quick Google suggests they have gone into administration. Interesting that I still got a marketing email at the weekend from them inviting me to order! Gutted, as I loved these donuts. I'm going to try and pursue a refund via my card provider.

Ordered doughnuts to be delivered 29/8, order was confirmed but never fulfilled. Tried to contact Project D via email and Instagram on the day of delivery and multiple times after but I’ve had no reply. I appreciate there could have been a system issue as many people seem to have experienced the same thing but that doesn’t excuse the complete lack of communication, even turning off comments on Instagram. Hopefully a refund will be issued soon otherwise I will make a complaint to the ombudsman.