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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be effective, especially for specific issues like marestail and horsetail, with some noting the quality and value. Several people appreciated the prompt delivery and secure packaging, and some highlighted the helpfulness and knowledge of the customer service team when seeking advice on products. The website was also mentioned as user-friendly for ordering. However, some people were dissatisfied with the delivery service, experiencing long wait times, delayed orders, and a lack of communication regarding dispatch and tracking. A few other people also felt that the product information was sometimes unclear, with hidden instructions or issues with product links on the website. There were also instances of damaged or faulty items upon arrival, and some customers reported difficulties with customer service responsiveness regarding these issues.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers praise the effectiveness and quality of products,... See more

Delivery service

Consumers find delivery service to be ambiguous, with experiences varying greatly. Many reviewers praise fast... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express disappointment with... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the outstanding results of products... See more

Based on these reviews

Rated 3 out of 5 stars

I ordered fertiliser which took 3 weeeks to be delivered. No mention of it being out of stock at the point of ordering, I was only told this when I rang them to get an order update. It did arrive but... See more

Rated 3 out of 5 stars

Delivery was great, and packaging was effective. Sadly, when I read the advice on the label I was confused by the 'read instructions'. There were no instructions in the package. No knowing whether the... See more

Rated 3 out of 5 stars

I ordered 3 x 5kg of lawn seed as pro green had it in stock, took 5 days for delivery and when delivered the box was ripped open and 1 seed bag damaged and alot of seed in the box and lost. Must have... See more

Company replied

Rated 4 out of 5 stars

Suffering greatly from horsetail weed in garden we have taken over. This is proving very difficult to eradicate with just a glyphosate weedkiller. Having read Progreen's advice and reviews on their... See more

Rated 5 out of 5 stars

Great service needed a 25l Acuspray for definite next day delivery. Ordered 24th and paid for next day before 2pm, asked about the reviews and the company said that had a flood of orders when the we... See more

Company replied

Rated 5 out of 5 stars

For years i've had a chronic marestail problem in my back garden. I found out about and researched Kurtail Evo. I noticed Pro Green as the most reasonable pricing and the delivery is second to none. V... See more

Company replied

Rated 4 out of 5 stars

The Harmonix Rat poison arrived promptly. It is a new product and works differently to the old ones. Although it has been effective in a number of cases, I have found that a number of rats are not... See more

Rated 5 out of 5 stars

Prompt delivery & securely packaged. Instructions for domestic use weren't totally clear but a quick call answered all my questions. The person I spoke with was polite & very well informed on the prod... See more

Company replied

Rated 5 out of 5 stars

This product has been the only thing to keep horsemares tail under control. Ordered late on a Thursday night and arrived early on Saturday morning without any issues. This is my second purchase of th... See more

Company replied

Rated 5 out of 5 stars

Great advice when I need to speak to a technical person. I can send in photos for plant identification and they will suggest the appropriate product to use which is very helpful. Products are good and... See more

Rated 1 out of 5 stars

Diabolical. No human contact whatsoever. Constantly don't even get acknowledgement of emails. Nothing but a chatbot which finally tells you to ring. 15 minutes at no 2 in the queue (where I started) s... See more

Rated 1 out of 5 stars

Avoid these people! I ordered lawn seed, weed killer/moss killer and seaweed fertiliser at a cost of nearly £150 and after waiting much longer than their advertised delivery times had to chase them u... See more

Company replied

Rated 5 out of 5 stars

Kurtail Evo - Awesome! Ordered Kurtail Evo to try to tackle a Marestail problem invading our garden from outside our boundary. Having read other reviews I was hopeful that it would work and it doe... See more

Company replied

Rated 4 out of 5 stars

From placing the order to dispatch took quite a while, over a week, but once dispatched delivery was quick. Otherwise the grass seed is as described and is of good quality. Have no qualms about usin... See more

Company replied

Rated 1 out of 5 stars

Ive order kurtail 14th August. I contacted them yesterday the reply was it had been delivered on the 12th I contact the few neighbours and none have received any package. Im starting to believe th... See more

Rated 5 out of 5 stars

This company were only company that could offer the material I needed to eradicate the marestail menace. They were very good with the information I needed to use the item safely. Although, I'm still... See more

Company replied

Rated 1 out of 5 stars

A lack of correspondence regarding our order. It was out of stock but at no point was this communicated. When we questioned the whereabouts of the order after 14 days or more we were informed that the... See more

Company replied

Rated 1 out of 5 stars

Ordered goods that were 'dispatched' over 10 days ago and no sign. Response from customer services has been minimal to none. Order no. SO333204. Happy to increase review rating if responding servic... See more

Company replied

Rated 5 out of 5 stars

Lawn fertiliser is excellent, better than any I have bought in B&Q or garden centres. A little more expensive but worth every penny.

Company replied

Rated 5 out of 5 stars

Delivery was fast and efficient. I can't comment yet on the seed or moss killer that I bought as it has been too wet to do anything in the garden since December.

Rated 5 out of 5 stars

Good website for ordering. Items arrived on time and very well packaged so no risk of damage in transit. Decent pricing too.

Company replied

Rated 1 out of 5 stars

After repeated calls to track my undelivered order and broken commitments by ProGreen to resolve things I cancelled my order and was promised a full refund.The refund timeline has now passed with... See more

Company replied

Rated 5 out of 5 stars

When I phoned up the man on the other end was very knowledgable he helped me choose the right product. Didn’t try to over sell, he offered just what was needed. I will definitely use Progreen again 10... See more

Rated 2 out of 5 stars

I wouldn't recommend dealing with this company. I ordered some good recently, but every item came in a different box 1 item came after 2 weeks and 20 minutes on the phone call. I thought my issues... See more

Company replied

Rated 2 out of 5 stars

Placed an order for next day delivery. Took time off to receive the order and carry out lawn maintenance. Product did not arrive and no communication. Telephoned the company after 5 days. The pr... See more

Rated 5 out of 5 stars

The website is easy to navigate and very informative. The product arrived a few days later, so I was happy to. It meant I could treat the weeds in a dry period. I would have liked to have a date for... See more

Company replied

Rated 1 out of 5 stars

I am very disappointed with Progreen service this year. I have used them for the last 4 years. This year I have had to chase them on my soil samples. Last week when I eventually got the results of my... See more

Rated 1 out of 5 stars

I have used progreen for over ten years and spent a lot with them but it has gone down hill now. The delivery is terrible and you pay a fortune for it. I placed an order after a week it hadn't turned... See more

Company replied

Rated 1 out of 5 stars

Ordered chafer beetle pheromone traps and refills. When they arrived they all contained different contents, one was broken and none of them had the “capsule” for the traps so basically useless.... See more

Company replied

Rated 5 out of 5 stars

First time we have used Progreen. Bought Kurtail to kill our mares tail when everything else failed and it has worked! Efficient and easy service from progreen.

Rated 1 out of 5 stars

Terrible customer service, paid £50.00 for next day delivery and item did not arrive and when I called to ask where my item was I was informed that they do not hold the stock and it should of never of... See more

Company replied

Rated 1 out of 5 stars

Do not use this company! • Advertising products in stock when not. •Send broken equipment and do not reply to emails regarding this. Firstly they advertise products "in stock" and after payi... See more

Company replied

Rated 5 out of 5 stars

I have used ProGreen for many years now and their products do what they're meant to do. Excellent service and quick delivery. Couldn't ask for more.

Company replied

Rated 5 out of 5 stars

Excellent range of product solutions and advice Good communication and dispatch. My order for treatment of marestail/ horsetail arrived by specified date and worked fantastically well. I had a troub... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service and very knowledgeable staff. Very good product range to cover all your gardening needs.

Rated 5 out of 5 stars

Excellent value for money and delivery experience. Would use again for this product and other products displayed in the enclosed catalogue

Company replied

Rated 5 out of 5 stars

I always use Algo clear pro, for roof cleaning, a fantastic product..Brighton Roofer/builder.

Company replied

Rated 5 out of 5 stars

Top quality, fast delivery and good price. Can’t ask for more. Would definitely recommend

Company replied

Rated 1 out of 5 stars

I ordered for next dayweed killer on the 5th of June, delivery expected in 3 working days. Each week the after told delivery would be Friday at the latest. Today told its not in stock and don't k... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with as we bought our new turf from them last year and have had no end of comments about our lovely lawn! Have recently just ordered some other gardening products too and the... See more

Rated 3 out of 5 stars

Ordered a soil analysis 26/03, received it quickly and sent back and received results by 04/03 from lab which was very quick and helpful. This was great, the next part not so. I was not sure of wha... See more

Rated 5 out of 5 stars

Excellent range of product solutions and advice Good communication and dispatch. My order for treatment for marestail/ horsetail worked beautifully as suggested. Would certainly buy again.

Company replied

Rated 3 out of 5 stars

Some great products, but consistently let down by rubbish delivery times (this has been my experience over the last 3 years) - Progreen need to sort this out.

Company replied

Rated 5 out of 5 stars

Easy to find products, good description and advice on how to apply products. Reasonable price however expensive delivery.

Rated 1 out of 5 stars

Do not use this company, they are awful on so many levels!!! And when you need to chase something up or complain (because 100% you absolutely will need to complain), they will not reply or make contac... See more

Company replied

Rated 1 out of 5 stars

I am extremely disappointed with my experience. Despite the item being listed as in stock at the time of purchase, I received no meaningful updates after the initial order confirmation. I had to c... See more

Company replied

Rated 5 out of 5 stars

Good products, prompt delivery and always a helpful person at the end of the phone for advice.

Company replied

Rated 1 out of 5 stars

I placed my order on 9th June, today,19th, it still has not arrived! I have sent two e-mails asking for an update, but no response has been forthcoming.

Company replied

Rated 1 out of 5 stars

Company does not provide refunds even when they can't supply the goods. Have emails stating refund processed etc and have had to go about a chargeback to be refunded. STEER CLEAR OF THESE CROOKS!!

Company replied


Company details

  1. Garden Center

Information provided by various external sources

At Progreen not only do we supply a wide range of pesticides, fertilisers, grass seed, application equipment, fungicides and training to suit all your weed control and ground care needs….but we also want to make sure that you get the right product that does the right job at the right price.


Contact info

3.3

Average

TrustScore 3.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent range of product solutions…

Excellent range of product solutions and advice
Good communication and dispatch.
My order for treatment of marestail/ horsetail arrived by specified date and worked fantastically well. I had a trouble-free experience and would definitely use this company again.

22 June 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi Gerry, thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Rated 1 out of 5 stars

Chemical order

It was easy to order the chemicals but it took about 3weeks for the chemical to arrive. Unfortunately when it did arrive the glyphosate did not . I e mailed them and never got a response. I then rang them . The guy on the end of the phone was helpful and said he would sort it and the glyphosate should be with me by the end of the week ! It wasn’t and I still don’t have it so will be ringing them again tomorrow to see if I can sort it out!
Not a great experience to be honest!

20 May 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi there Stuart,
It looks like this order was caught up amongst one-off issue regards the collection of a number of orders on 21/05. Terribly sorry for the inconvenience on this one. It was great speaking with you and i'm pleased everything has now been resolved.
I hope this helps, apologies again.
Kind regards,
Progreen

Rated 1 out of 5 stars

Do not use this company

Do not use this company!
• Advertising products in stock when not.
•Send broken equipment and do not reply to emails regarding this.

Firstly they advertise products "in stock" and after paying and two weeks of waiting they explain the product is not in stock although this was still showing in stock two weeks later.

The lance was broken after using once I emailed 12 days ago with no response regarding this!

Please save your money and time and use a more reputable company!

7 May 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi Luke,
Thank you for your feed back and our sincere apologies for what looks to have been a negative experience for you.
I can see that my colleague had left you a voicemail regards the availability of the lance included on your order, sorry if this hadn't made it to you.
I've had a search of our inbox using the email address we have assigned on your account, could you confirm if this may have come from a different email address please? We'd love to get this resolved for you as soon as possible.
I hope this helps.
Kind regards,
Libby

Rated 1 out of 5 stars

Nothing arrived !!!!!!!!!!!!!

21 June 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi John,
Terribly sorry you don't seem to have received your order, in order for us to have this resolved for you, I have just sent you a further information request. This will allow us to locate your customer account.
I hope this helps.
Kind regards,
Libby

Rated 1 out of 5 stars

Order not received

I placed my order on 9th June, today,19th, it still has not arrived! I have sent two e-mails asking for an update, but no response has been forthcoming.

19 June 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi Steven,
Apologies for your negative experience with us, I can see that your order was placed on Saturday 7th, and dispatched the next working day, Monday 9th. This was then held until it eventually reverted back to us 19/06 due to courier damages.
Unfortunately we weren't notified of these damages and as a result, could only action this for you upon it's arrival back with us.
I can see that a replacement was sent out for you the same day and looks to have made it to you safely.
I hope this helps offer some clarity on your experience with us and reassures you that this is not our standard of practice.
Our sincere apologies once again.
Kind regards,
Progreen

Rated 5 out of 5 stars

The service was excellent.

I was very impressed with the service. The KURTAIL is very good works fast. Would order again with confidence.

2 June 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi Marilyn, thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Rated 1 out of 5 stars

Do not use this company

Do not use this company, they are awful on so many levels!!! And when you need to chase something up or complain (because 100% you absolutely will need to complain), they will not reply or make contact at all. Black hole. Just don't use them

17 June 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi there Phil,
Our sincere apologies for your experience with Progreen, having taken a look at this for you - I can see that your order was for a 600KG bag of 20-10-10. We had unfortunately encountered huge delays in the production of this fertilizer this year and we had anticipated that stating this delay via the product listing online & over the phone, would manage customer expectations.
I sincerely apologise that you didn't feel this was the case and we will of course take your feedback constructively and look to improve how we keep customers updated, should we experience any unavoidable delays in future.
Kind regards,
Progreen

Rated 5 out of 5 stars

Excellent products and service

I have used ProGreen for many years now and their products do what they're meant to do. Excellent service and quick delivery. Couldn't ask for more.

31 May 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi Patricia, thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Rated 5 out of 5 stars

Excellent range of product solutions…

Excellent range of product solutions and advice
Good communication and dispatch.
My order for treatment for marestail/ horsetail worked beautifully as suggested. Would certainly buy again.

6 June 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Rated 3 out of 5 stars

Strong stuff... hopefully

Delivery was great, and packaging was effective. Sadly, when I read the advice on the label I was confused by the 'read instructions'. There were no instructions in the package. No knowing whether the product had to be deleted or by how much, I proceeded to use the material straight from the original container. This seemed too concentrated. I wondered if there were more instruction somewhere. I tried to remove the label just in case important advice was on the back of the label. Surprise, surprise there it was hidden. So the next container I used diluted. I think it would be great if in future customers were told where to find essential instructions.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Still owe me hundreds of ££s. Fraudulent company

After months of emails and phone calls I am owed hundreds of ££s from Progreen. Despite agreeing to on many emails, they have never sent me missing items, refunds and replacements for the multitude of issues I have experienced this spring. I am now it the process of having to claim this money back via chargeback via my bank. No idea how this company has any business at all..

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Still no response from ProGreen ....Avoid

Still no response from ProGreen , will never use again, delivery was late, parcel and bag of seed damaged and handed to me with seed falling out the box by delivery driver, email sent to them and they said they would be in touch if they hear any more...!!

"Scott Baxter"
GB

3 reviews
4 May 2025
Rated 3 out of 5 stars
I ordered 3 x 5kg of lawn seed as pro…
I ordered 3 x 5kg of lawn seed as pro green had it in stock, took 5 days for delivery and when delivered the box was ripped open and 1 seed bag damaged and alot of seed in the box and lost. Must have happened on delivery the way parcels are thrown about.

Date of experience: 25 April 2025

ProGreen logo
Reply from ProGreen

6 May 2025
Hi Scott, sorry to hear about this. I have passed this onto the relevant team as we obviously want to avoid these situations. I will be in touch if I hear any more. Apologies again, ProGreen

4 June 2025
Unprompted review
Rated 2 out of 5 stars

Web site inaccurate regarding stock

Placed an order for next day delivery. Took time off to receive the order and carry out lawn maintenance.
Product did not arrive and no communication.
Telephoned the company after 5 days. The product is not in stock and won't be for another 5 days.
Next day delivery was never acheivable.
Disappointing service and communication

26 May 2025
Unprompted review
Rated 1 out of 5 stars

Diabolical

Diabolical. No human contact whatsoever. Constantly don't even get acknowledgement of emails. Nothing but a chatbot which finally tells you to ring. 15 minutes at no 2 in the queue (where I started) so gave up. Tried again 5 minutes later - now no 3, tried again 5 mins later - now no 4. Cancelled the order 3 days ago by email. Confirmed by phone as soon as their office opened. Now told order will be delivered today. Unable to make any contact whatsoever to tell them to cancel the delivery. If I don't accept delivery the courier will leave it at the nearest pick up point. Absolutely appalling.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

All good

Lots of useful information on the site about product. Good value and quick delivery

18 May 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review, it is much appreciated. Kind Regards, ProGreen

Rated 5 out of 5 stars

Fast delivery exactly to order

Fast delivery exactly to order; excellent service, 10/10.

22 May 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review, it is much appreciated. Kind Regards, ProGreen

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