Poor. Very disappointed. I bought two 3D Danny Devito head plant pots and was very excited to receive them. Postage was quick, which is why I haven't given them two stars. Once I received my item,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My family and friends all love the Sean the Sheep toilet roll holders, in fact I'm about to order some more
Excellent service and brilliant product! Couldn’t recommend enough. Order also came super quick!
Company replied
Quirky and a real neat finishing touch to my bathroom 🚽
Company details
Written by the company
ProfessorPrints is a small UK design studio making 3D-printed props, gifts and homewares for fans of pop culture, gaming and film. We design and produce everything in-house — from TARDIS plant pots and Sims headbands to LED bar signs, cosplay armour, custom keycaps and replica props. Every item is pre-made and ready-to-ship, with delivery typically in 3–5 working days in the UK and worldwide shipping available. If something's not right when it arrives, we replace or refund it within 14 days, no fuss. We're a small team building something genuinely different — and we read every review.
Contact info
United Kingdom
- hello@professorprints.co.uk
- professorprints.co.uk
3.1
Average
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought the rubix tissue box and…
Bought the rubix tissue box and received it in a few days. However, the squares do not fix to the frame and fall out, the slot for tissue is not cut into the squares and the colours are different to what I purchased. Tried to contact many ways but no reply. What a shame as just a bit more care and they would do well.
Steer clear!!
NOTE:
Been offered a refund through seller in this platform, but has not been made or attempted to contact me to check bank details. Unfortunately just lip service.
14 April 2026
Unprompted review
Reply from professorprints
Hi Clare,
Thanks for the feedback, and I'm sorry the squares weren't holding in the frame properly — that's a genuine fault and not the standard we want going out the door. We've refunded you in full for the trouble.
Just to clarify for anyone reading: the tissue slot is built into the underside of the frame rather than cut into the squares (it's designed so you can swap colours around), and the colours shipped match the listing photos — but I appreciate the design might not have come across clearly on the product page, and that's something we'll look at improving.
If anything's still outstanding, please email me directly at hello@professorprints.co.uk and I'll sort it personally.
— Max, ProfessorPrints
Tried Ordering a item using the 50% of…
Tried Ordering a item using the 50% of 1st item for New Customers!!
Would Accept my Discount Code so contacted the Company with Several emails?
Complete Waste of my time & effort!!
Avoid this Site if you Value yr Time a Complete Joke of Customer Service!!
17 February 2026
Unprompted review
Reply from professorprints
Hi David,
Thanks for the feedback, and sorry the code didn't give you the result you were hoping for.
Just to clarify for anyone reading: the 50% welcome code can't be combined with items already discounted in a sale, which is noted in the code's terms. At the time of your order we were running a site-wide 50% sale, so the welcome discount couldn't stack on top — the sale price was already applied. We did reply to your messages explaining this at the time.
We do appreciate it's frustrating when a code doesn't apply the way you expect, and it's something we'll keep working on making clearer at checkout. If you'd like to give us another go, please email me at hello@professorprints.co.uk and I'll personally make sure you get a meaningful discount on your first order.
— Max, ProfessorPrints
Payment taken, items never received, no response from seller - AVOID!
I placed an order on 26th December 2025, was charged for the items, but still have not received them (now 16th January 2026!). I have tried numerous methods to contact the seller but have had no response. I am now going to have to try and recover the money through the bank. Absolutely appalling. I can only assume this is a scam. Avoid at all costs!
16 January 2026
Unprompted review
Reply from professorprints
Hi there,I'm really sorry — being charged just before Christmas and then left without an update or a reply is a horrible experience, and I completely understand why you ended up where you did.
We're not a scam, but I appreciate that's exactly what it must have felt like, and that's on us for not communicating better.
The honest answer is that we got hit hard by the Christmas rush and our support inbox fell behind, which meant orders and messages slipped through that absolutely shouldn't have. That's not an excuse — just what happened — and we've made changes since to stop it repeating.
I'd really like to put this right. If you could email me directly at hello@professorprints.co.uk with the email address you ordered with (or any order details you still have), I'll personally trace what happened and make sure you're either refunded in full or have your order delivered, whichever you'd prefer. If you've already recovered the money through your bank, that's completely fine too — I'd still like to know so I can close the loop on our side.
— Max, ProfessorPrints
Very poor experience
We ordered the DeWalt pizza cutter as a Christmas present. Arrived in time but very poorly put together and parts missing, therefore not fit for purpose. We contacted the company who eventually replied saying to send them photographs and videos of the item. We did as requested but despite several follow up messages from ourselves we have received neither a response nor a refund. Very poor customer service. Avoid at all costs.
8 December 2025
Unprompted review
Reply from professorprints
Hi Hilary,
I'm really sorry. Asking you to send photos and videos and then going silent on you afterwards is genuinely the worst version of this — you did exactly what we asked and then heard nothing back. There's no defending that.
The honest answer is that we got hit hard by the Christmas rush and our support inbox fell behind, which meant messages — including yours, with everything we'd asked for — slipped through. We've made changes since to stop it repeating, but that doesn't help you.
Please email me directly at hello@professorprints.co.uk with your order number (or just reply to your original support thread) and I'll personally process a full refund today — no need to send anything back. If you'd also like a replacement DeWalt cutter from a different print batch, I'm happy to send one on the house for the trouble.
— Max, ProfessorPrints
No reply from customer services
No answer at all from messages regarding a fault with the product. Used email, website contact form and instagram. Disappointing.
5 January 2026
Reply from professorprints
Hi,
Three different channels and silence from us on all three — that's a real failure on our end and I'm sorry. A faulty product is one thing; not being able to reach anyone to fix it is much worse.
Our support inbox fell badly behind during the Christmas period and messages slipped through that should have been picked up the same day. We've since moved to a proper helpdesk system so this stops happening, but that doesn't help you in the meantime.
If you're still holding the faulty item, please email me directly at hello@professorprints.co.uk and I'll personally sort a full refund or replacement — whichever works best for you. No photos or videos required, just your order number.
— Max, ProfessorPrints
No customer service and very poor quality items
Really poor.
Missing items on delivery, no communication from seller and they ignored my attempts to contact them,
The items I did receive are very bad quality.
8 December 2025
Unprompted review
Reply from professorprints
Hi James,Three things gone wrong in one order — missing items, no reply, and the rest not up to scratch — is a genuinely poor experience and I'm sorry. There's no spinning that.
The missing items and the silence I can explain (not excuse): our support inbox fell behind badly over Christmas and orders that needed splitting or chasing slipped through. We've changed how we handle peak periods so it doesn't happen again. The quality issue I'd genuinely like to look into — if there's something off in a print batch, we want to know so we can fix it at source rather than just refund around it.
Please email me directly at hello@professorprints.co.uk with your order number. I'll process a full refund for the whole order today (you don't need to return anything), and if you're willing to send a quick photo of the items that didn't meet the mark, I'd be grateful — purely so we can check the batch. Either way, the refund stands.
— Max, ProfessorPrints
Reply from professorprints
Thanks so much — really glad you're happy with it! 🙌
— Max, ProfessorPrints
My order is terrible the de Walt pizza…
My order is terrible the de Walt pizza cutter it looks like something my kid made in DT at school not happy
2 December 2025
Reply from professorprints
Hi Hayley,
Sorry it wasn't what you were hoping for. The DeWalt cutter is one of our best-sellers and we're proud of the finish on it, but we know it won't be everyone's cup of tea — and if it's not for you, we'd rather refund you than leave you with something you don't like.
Please email me at hello@professorprints.co.uk with your order number and I'll sort a full refund.
— Max, ProfessorPrints
Poor quality item
Quick delivery, easy payment and order process. However item quality is very poor and does not match the cost of the item.
I ordered a Hollow Knight plant pot which I'm probably going to put straight in the bin.
Update: Item did not arrive damaged its just not that great for the price. Cheap plastic 3D printed.
7 December 2025
Unprompted review
Reply from professorprints
Hi James,
Thank you for your review — we’re glad to hear the ordering process and delivery speed met your expectations. We’re sorry, however, that your item arrived damaged. After reviewing the photos you sent, it was clear the damage occurred during transit, and we immediately offered you either a full refund or a replacement so we could make things right.
We didn’t receive a response to that message, but our offer still stands — we’re more than happy to replace the item or issue a refund at your preference. Just reply to our earlier email or contact our support team and we’ll sort it out right away.
Thank you,
The ProfessorPrints Team
Pokémon Chess Set that isn’t a set!
Ordered a Pokémon Chess Set, but what was delivered was a board without any chess pieces. The board is in four separate parts, and doesn’t lock together. It’s also made of plastic. At £44.95, this is unfit for purpose and incredibly over priced. Have tried to return for a refund, but still waiting for a return label to be emailed to me. Don’t waste your money.
25 November 2025
Reply from professorprints
Hi Kaz,
Thank you for taking the time to share your feedback. We’re sorry to hear there was confusion regarding your order, so we’d like to clarify for anyone reading.
On the product page, customers can choose between three options:
• Chessboard only
• Chess pieces only
• Chessboard & pieces together
Your order was for the chessboard only, which is why no pieces were included in the delivery. We try to make these options as clear as possible, but we understand how mix-ups can happen and we’re always here to help.
Regarding your return request, a prepaid return label was issued in response to your first email. If it didn’t reach your inbox, it may have landed in a spam or promotions folder — but we’re more than happy to resend it to ensure you can return the item smoothly.
Thank you,
The ProfessorPrints Team
Quality Prints, Fast Service
Fast turnaround, great quality, and friendly service! Highly recommend!
27 November 2025
Unprompted review
Reply from professorprints
Hi there,
Thank you so much for the lovely review! We’re really glad to hear your item arrived quickly and that you were happy with the quality. We truly appreciate your support and would be delighted to have you shop with us again.
Thank you,
The ProfessorPrints Team
Danny DeVito head made a great secret…
Danny DeVito head made a great secret santa gift.
19 November 2025
Unprompted review
Reply from professorprints
Hi there,
Thank you so much for the lovely review! We’re really glad to hear your item arrived quickly and that you were happy with the quality. We truly appreciate your support and would be delighted to have you shop with us again.
Thank you,
The ProfessorPrints Team
Reply from professorprints
Hi there,
Thank you so much for the lovely review! We’re really glad to hear your item arrived quickly and that you were happy with the quality. We truly appreciate your support and would be delighted to have you shop with us again.
Thank you,
The ProfessorPrints Team
Poor. Very poor.
Poor. Very disappointed. I bought two 3D Danny Devito head plant pots and was very excited to receive them. Postage was quick, which is why I haven't given them two stars.
Once I received my item, I opened them to find unfinished pieces. Both had scratches all over them and bits that needed removing but were unsafe to remove at home. The quality was poor and the items were just not up to scratch at all.
I contacted to return the items and receive a refund twice and never heard back. I've now had to put a dispute in with my bank to try and receive my refund.
Thoroughly disappointed with the whole situation.
25 November 2025
Reply from professorprints
Hi India,
Thank you for sharing your feedback, and we’re genuinely sorry to hear you were disappointed with your order. We want to clarify that we have not received any emails or messages from you regarding a return or refund — if we had, we would have responded promptly, as we always aim to resolve any issues as quickly as possible.
We’d really like the opportunity to put this right for you. Please reach out to us at hello@professorprints.co.uk
and our team will be more than happy to arrange a return and refund straight away.
Thank you,
The ProfessorPrints Team
Poor Quality and design
I ordered 2 of the same item, which was sheep toiler roll holders.
When arrived 1 package was correct.
The other contained a package of chess pieces.
Also being 3 D printed two of the spring like supports on two of the heads of the sheep had broken off.
I have successfully glued one back in place but the other due to poor design would not glue.
Pay for what you get I suppose. But they looked decent on the photograph. Shame.
Who ever did the packaging didn’t take into account its contents.
On the plus side. They arrived promptly.
25 November 2025
Reply from professorprints
Hi there,
Thank you for your review, and we’re glad to hear your order arrived promptly. We’re sorry to learn that one of the packages contained the wrong item — this is not the experience we aim to provide, and we would have been more than happy to correct it if we had been contacted before the review.
Regarding the damaged parts on the sheep holder, items can occasionally be affected during transit, but we always replace or refund any item that arrives damaged. Please reach out to us at hello@professorprints.co.uk
so we can arrange a replacement for both the incorrect item and the damaged component.
Thank you,
The ProfessorPrints Team
Do not buy
Do not buy! Paid for next day delivery it still hasn't turned up a week later, seller not responding!! AVOID!
22 October 2025
Reply from professorprints
Hi Vicky,
Thank you for your review. We’d like to clarify that we responded to your message straight away and also issued a full refund for your upgraded shipping cost as soon as you notified us of the delay.
Unfortunately, during the Christmas period both our fulfilment partners and the courier networks experience extremely high volumes, and delays can occur despite our best efforts to dispatch orders on time. We completely understand how frustrating that can be, and we always do everything we can to assist as quickly as possible when it happens.
Thank you,
The ProfessorPrints Team
Never got delivered
Never got delivered as was damaged in transit - emailed for a refund a week ago and no response, will have to raise a dispute with my bank
3 October 2025
I have not received my order
I have not received my order. I have been trying to contact your company but no one is responding.
The delivery was due a week ago!
Absolutely disgusting
16 September 2025
I am very dissatisfied with this…
I am very dissatisfied with this product. The item is fully self-assembly, which was not made clear in the description. When I attempted to assemble it, the sheep’s legs did not fit into the pre-cut holes, and the whole item keeps falling apart.
What has made this experience even more disappointing is that I contacted Professor Prints on 30th August to explain the issues and request a refund, but I have still not received any response. Instead, I received an automated request for a review on 5th September.
Poor product quality and lack of customer support have left me very unhappy with this purchase.
28 August 2025
Great product
Great product, reasonably priced with delivery included. Arrived on time with no issues.
19 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.