Private Pharma LtdReviews 

927
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

For a few years now I've brought from this company, and I'd like to say that with this company satisfaction will always be stellar. Thank you for being my go too for beauty.

Rated 5 out of 5 stars

Authentic products I loved the products I bought from them. For the items I can check authenticity, they were all authentic with enough time left before expiration date. The delivery was super quic... See more

Company replied

Rated 5 out of 5 stars

I was very hesitant to use this company but to my pleasant surprise, I had the best experience. Great customer service communication, fastest shipping from UK to USA (literally not even 2 days), and m... See more

Company replied

Rated 5 out of 5 stars

Im a regular customer of Private Pharma. And I can tell that its best pharmacy around! The customer service is incredible and everyone is super friendly! Great choice of products. Very quick, rel... See more

Company replied

Company details

  1. Beauty Products Wholesaler
  2. Cosmetics Wholesaler

Written by the company

We at Private Pharma provide our customers, with the highest quality dermal fillers currently available on the market. We stock some of the biggest brands, including but not limited to, Restylane, Profhilo, Juvéderm, Stylage, Teosyal, Aqualyx, Belotero and Filorga. It is very easy to purchase your products from us, and if you need any help, we are here to assist you. We only work with original brands, we give you the best prices possible and we never take our customer for granted. 
If you have any questions, please don´t hesitate to contact us. Hyaluronic acid is the most common form of dermal filler. Hyaluronic acid injections can be used to improve the skin's contour and reduce depressions in the skin due to scars, injury or lines. You can see potentially dramatic improvements for: Acne scars Cheek depressions Crow's feet at the corner of your eyes Deep smile lines that run from the side of the nose to corners of the mouth Frown lines between the eyebrows Marionette lines at the corners of the mouth Redefining lip border Scars including burns, acne and those caused by wounds Smoker's lines; vertical lines on the mouth Some facial scars Worry lines that run across your forehead Hyaluronic acid is a natural substance found in your body. High concentrations are found in soft connective tissues and in the fluid surrounding your eyes. It's also in some cartilage and joint fluids, as well as skin tissue. It is extracted and reformulated and now has become one of the most popular kinds of injectable fillers. If the term sounds familiar, it's because the same substance is often injected into the aching joints of people with arthritis to ease pain and provide extra cushioning.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

927 reviews

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4.7

All reviews

(927)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A++++++ experience

I was very hesitant to use this company but to my pleasant surprise, I had the best experience. Great customer service communication, fastest shipping from UK to USA (literally not even 2 days), and most importantly the authentic product. I am one happy customer. Thank you, Private Pharma Ltd! I am coming back for more soon!!!

7 February 2024
Private Pharma Ltd logo

Reply from Private Pharma Ltd

Thank you very much for the great review.

Rated 1 out of 5 stars

I don't like the delivery service they use and no others option given

Update:
I emailed Private Pharma over the weekend to cancel the signature requirement on the order or refund me - no response. After rescheduling the delivery on the automated feature on the website for Wednesday the 10th - and having confirmation screenshot in hand - their delivery service auto-texted and emailed me on the 8th, again saying the package was on the way that day, within a two-hour window of the email. I watched their truck in my town on the website tracking map. He came within 6 minutes of my address, with notification saying he's 1 stop away, and then drove out of my town for the day. Customer service for their delivery service were useless, saying they can only request the truck comes back, but can not make a guarantee. I think I threw away money on this one. By the time product finally arrives - it will be damaged from several nights out in the Midwest winter weather, because I doubt they bother to park their trucks in a temperature-controlled warehouse.

ORIGINAL REVIEW (3 stars):

I didn't opt to have to sign for delivery - something that would force me to stay home an entire workday. Specific delivery date was not previously communicated, only an estimate for Jan 8. First delivery was attempted on the 5th, with only a notification email at 1:43 PM, at which point I was apparently expected to stay home and miss an actual medical appointment I had later that afternoon. This is not a good way to treat a customer. The delivery service also declined to remove the signature requirement when I called their customer service number, and provided the tracking number. Their truck was still an hour away on the map, and could have been updated, but they only gave me option to reschedule, and if I don't make that one -- the nearest pickup hub is about 100 miles away, making this a 4+ hours drive chore, plus a tank of gas. No bueno.

2 January 2024

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