Private Ears Reviews 163

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their warm welcomes, professionalism, and ability to put them at ease, making the entire experience pleasant. The service is frequently described as excellent, with many highlighting the efficiency of the micro-suction treatment and the relief it brings, often restoring hearing completely. The booking process is noted for being straightforward and easy, with prompt service and minimal waiting times. However, some people were dissatisfied with the outcome of their treatment, reporting pain and complications after the procedure, which required further medical attention.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, professional, and... See more

Service

People report positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it very easy and... See more

Product

Reviewers mention positive feedback about the product, with many expressing delight over noticeably improved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you walk through the door you are treated as a valuable customer with a warm welcome from Ali, who really makes you feel at home. The service is really more... See more

Rated 5 out of 5 stars

This was the second time I have used Private Ears. I booked an online appointment to see a practitioner regarding a blocked feeling in my right ear. When I arrived I was greeted warmly by Kim and she... See more

Rated 5 out of 5 stars

From moment you walk in the door you are put at east. So professional in every way, nothing is too much bother be it explanations, payments, ease of booking just so reassuring. Now have 100% hearing a... See more

Rated 5 out of 5 stars

I booked an appointment and received a friendly welcome from the receptionist who ensured that I was seen almost immediately. The professional consultant clearly explained the procedure for checking m... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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Rated 5 out of 5 stars

Professional Hearing Test

You are welcomed as you enter and made to feel that your custom matters. Sarah conducted my test very patiently. We discussed the results and the options available and within an hour I was walking out with a pair of aids on 2 weeks free trial.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient service

I've been using the Private Ear Clinic for a number of years. They are really friendly and efficient. Ali on reception and Sarah doing the wax removal and hearing test. I can do nothing but recommend them both very highly

9 June 2025
Unprompted review
Rated 5 out of 5 stars

From the moment you walk through the…

From the moment you walk through the door you are treated as a valuable customer with a warm welcome from Ali, who really makes you feel at home. The service is really more than five star, all the staff put you at ease and fully explain any procedure and always ensure you are happy with it, forget all your big name places, if you want the best this is the place too go. Les.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Have been a few times over the years…

Have been a few times over the years for ear wax removal , always painless and improvement straight away. Today on my visit the receptionist was so helpful and friendly and put me at ease . Definitely would recommend to any future customers

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional treatment

As I have to endure age related tinnitus having been exposed to years of loud noise, I was a little apprehensive about wax removal. I needn't have been. Totally stress free, painless and highly skilled procedures undertaken by both Emma and Steph managed to remove an unbelievable amount of cerumen from my ear canal, exposing my ear drums for the first time in decades. I have no hesitation in recommending highly Wimborne Private Ear Clinic.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Emma is amazing

Emma is amazing, I have extremely narrow ear canals, which she had to tell me about as I had no idea even after many visits to doctors over the years. Which explains why my ears are constantly blocked and I need her help & micro suction. I had such a good visit today (30/04/25) and can hear so well it is like everyone is shouting. I had gotten so used to bad hearing, I didn't realise how bad it had become. She managed to do this on my dodgy narrow ears, thank you!

30 April 2025
Unprompted review
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Reply from Private Ears

Thank you so much for taking the time to share this lovely review Dena. It means so much to us when we hear such great comments from our wonderful clients, about how our team have done an incredible job assisting you on your hearing journey! Emma will be thrilled to know she helped!
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

It was my first time going to private…

It was my first time going to private ear clinic and was recommended by a friend. I had both my ears waxed which she did very efficiently and was painless. Lovely cheerful and friendly ladies. I wish I had known before as I have been waiting 9 weeks with Specsavers as they cancelled twice so I cancelled them.i have been advised for a follow up appointment as just a small spot on one ear just to get it checked out.Also have to add how helpful the lady on reception was too. Would thoroughly recommend.

16 April 2025
Unprompted review
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Reply from Private Ears

Thank you so much Kathryn, your recommendation is wonderful and we’re so pleased that our Wimborne team could help! I am sure that they will be over the moon to read this.
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

First clinic experience

This was my first time ever visiting a clinic for any medical reason, so I was fairly nervous leading up to my appointment. I had been experiencing loss of hearing in my right ear for up to 4 days following a cold.

I would like to give a huge thank you to my practicioner on the day, Stephanie, who was exactly the kind of person I needed, very reassuring and relaxed, and also after an inspection knew in great detail what was going on inside my ears.

I was given a microsuction on my right ear which sounded more scary than it actually was. This only took a few minutes, and thanks to Stephanie's reassurance and small talk allowed me to stay calm and let her crack on.

I would highly recommend The Private Ear Clinic in Hythe if you are local and have any troubles with your ears no matter how small, if anything does come back up I know I'll be in good hands!

13 April 2025
Unprompted review
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Reply from Private Ears

Thank you so much for taking the time to share this lovely review George. It means so much to us when we hear such great comments from our wonderful clients, about how our team have done an incredible job assisting you on your hearing journey!
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

I am not the bravest in the world

I am not the bravest in the world, but my experience was first class. The staff are lovely and they make you feel relaxed and the whole process is straight forward and quick.
The difference to your hearing afterwards in amazing.

26 March 2025
Unprompted review
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Reply from Private Ears

Thank you so much for your 5* review- we really appreciate you supporting our small business!
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

After an unsuccessful attempt by a…

After an unsuccessful attempt by a local pharmacy to suction both ears, my husband persuaded me to visit the clinic the same day. Within 15 minutes of painless treatment from Stephanie I was totally clear and full hearing restored. Stephanie was an absolute joy! She was very reassuring and explained the process every step of the way. Thank you so much.

19 March 2025
Unprompted review
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Reply from Private Ears

Thank you so much for taking the time to share this lovely review. Our team will be thrilled, especially Steph, she is an amazing team member who takes pride in her work. She will be over the moon to read your kind words!
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Life changing 👍🏼👍🏼

Couldn’t hear a thing and 30 secs later my hearing was 10/10 after they used a mini hoover in my ears 😊

Steph was amazing and a proper character too.

Thanks to you all 👍🏼👍🏼

3 March 2025
Unprompted review
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Reply from Private Ears

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve!
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Would highly recommend…

I recently had my ears dewaxed and was very pleased with the service, All the staff are friendly, helpful and professional. Would highly recommend.

17 February 2025
Unprompted review
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Reply from Private Ears

Thank you for your kind words, your feedback is so invaluable to us. Please do let us know if we can help with anything else at all.
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Ear wax removal -excellent service

I booked in for this on line after having a long period of dull hearing to my left side and regularly blocking if wet.
I’m so glad I did, quickly booked in by Stella and soon brought in for an examination by Jacquie.
Stella found and removed a large blockage on my left side and suddenly I could hear properly again. I wish I had booked in for this a long time ago, now I shall come more regularly, just to monitor them or treat them as necessary. Both staff were lovely and I send my thanks to them. One drawback is that I will be able to hear my wife moaning at me, whereas before I could live in ignorant bliss.
Thanks again Jacquie !

9 February 2025
Unprompted review
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Reply from Private Ears

Thank you so much for your wonderful recommendation. Jacquie, Stella and our whole Hythe team will be so happy to hear your kind words!
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

The Private Ear Clinic in Wimborne

The Private Ear Clinic in Wimborne fitted my hearing aids in May 2023. Previously I tried NHS aids for well over a year, but had found them cumbersome, and there seemed to be little benefit. The aids from the Clinic remained in place due to using wire instead of tubes, the recharge system was preferable to batteries, and the sound quality was noticeably better.

They worked perfectly for 13 months, but in June 2024 failed completely and had to be returned. By January of this year I had returned them a further four times. It had been a large financial commitment, and as the problems continued I became increasingly concerned that I might have made a mistake, particularly as the warranty was due to run out in May of this year. Then, in the same month they were replaced free of charge with the next generation Unitron aids. These are under warranty until 2030.

Throughout the initial sales period and the ensuing difficulties Sarah gave an exemplary service, keeping me fully informed and assuring me that the matter would be resolved. I will be seeing her again in July for our six-month check.

5 January 2025
Unprompted review
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Reply from Private Ears

Thank you so much for taking the time to leave us such amazing feedback Mr Bennetts! We have passed your kind words onto Sarah who will be thrilled to know she has assisted you well on your hearing journey.
Please do let us know anytime if you need us again in the future, we'd be so pleased to help!
Best wishes, The Private Ear Clinic Team

Rated 4 out of 5 stars

My ears feel much better.

A very helpful and friendly practitioner Jacqui has cleaned my ears over several years. What a relief to hear better and no more itchy wax!

12 January 2025
Unprompted review
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Reply from Private Ears

Thank you for your review, we are always looking to improve our service in any way we can, so your feedback is invaluable to us. If there is anything else we can do to make your next visit 5*, please do reach out to us.
Kind regards, The Private Ear Clinic Team

Rated 5 out of 5 stars

Excellent service

I was seen on time. The clinician was courteous, friendly and clearly proficient. I was very satisfied with the outcome, and would have no hesitation recommending the clinic to others.

13 December 2024
Unprompted review
Private Ears logo

Reply from Private Ears

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve!
Best wishes, The Private Ear Clinic Team

Rated 5 out of 5 stars

Thank you so much to Stephi for…

Thank you so much to Stephi for treating me this morning . I can now hear properly . A fantastic little
clinic , very professional, friendly and knowledgeable.

Blocked ears are not pleasant, thankfully they are now clear thanks to you .

Lara

27 November 2024
Unprompted review
Private Ears logo

Reply from Private Ears

Thank you for your amazing review Lara, we are thrilled we could help! Please do let us know if we can be of assistance in the future, we'd love to see you.

Best wishes, The Private Ear Clinic Team

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