Principal Insurance Reviews 

Excellent service and help from Ashley. Would highly recommend Principal. Needed to make a change, Ashley was amazing at getting this sorted, very clear in speaking and an all around polite chap. Great service Principal and great job from your customer services too.

Well my renewel quotation made me very happy,even happier with the straight forward quick application process.as simple as 123 apply except and pay.brilliant thank you.

I had to call principal insurance today regarding my policy, and I was met with a very lovely well spoken person called queeny, who helped me today with my inquiry and helped me resolve my problem. She was very patient, respectful and incredibly helpful over the phone today and I appreciate how quickly and smoothly she was able to resolve my issue and she represented the company very well 10/10 experience would definitely get insurance from principal again , friendly staff, quick response, helpful and informative ⭐️⭐️⭐️⭐️⭐️

Ashley was extremely professional, very easy to talk to and was very knowledgable!

The company offered insurance at a good price

Very helpful polite and a credit to your team

Almost impossible to make contact with them once you have a policy. Every time I call they say 'they are experiencing an unusually high call volume'. When you try webchat you get 'We currently have no available agents, please contact us during office hours on 0330 024 1730.'
Will definitely not be using them again!

It took a very long time to answer my call, well over a hour.

But Ashley Croft did a great job, and good price.

Cheers

Easy straightforward process. Competitive pricing.

I took out a motorcaravan insurance policy which started on 1.5.26. I then cancelled it 49 days later. I paid £460.41 for the policy and this was the cancellation fee breakdown:

Return Premium (GWP Inc IPT): ￡310.02
Insurer Canx Fee: ￡16.80
Addon Refund: ￡0.00
Nominal Fee Refund: ￡0.00
Discount Clawback: ￡53.45
Commission Clawback: ￡45.81
Broker Fee: ￡62.50
Refund Due: ￡131.46

So I paid £328.95 for 49 days cover. That's extortionate, immoral and unjustifiable. I'll be speaking to the insurance ombudsman about this..

If there's any possibility that you may need to cancel your policy mid term, don't use Principal insurance, or you'll get robbed, like I did..

The insurance and price is adequate. Just thought I'd comment of the ironic phone experience. While you wait (wait time estimate grows rather than shrinks... unusual) there are endless messages reiterating the exceptional personal human contact you can expect from such a caring company. Sounds good. But then when the call is answered, the response is quite the opposite; charmless, blunt, patronising, machinelike. I even wondered if I was speaking to AI. I kept checking around the room for TV cameras. I thought it had to be a wind-up. Nobody could be so intentionally unhelpful. It was laughably bad

Never buy your bike insurance of the company I a week before i went live now they said the it will take 60days before I receive my money back on the they said would take up to 5 to 7 days

Very professional customer service provided with great outcome. Many thanks

The price for my bike insurance was cheaper than most which had i not had to contact them would have been given 5 star, however IF you need to contact them book a day of work as calling them expect over an hour in the que, its like Insurance Alton Towers

No no no no no no no no no no no no no do not use this so called company. They unsolicited me and gave me a really cheap price. I paid and then it started they wanted photos of my drivers licence ??? Had insurance for for vehicles for years im 71 been driving over 50 years never had this before. They said that they would cancel the policy I said yes cancel it.same emails 5 times told to cancel it.oh I did try to phone them but they didn’t answer, you try it , eventually they did cancel it and robbed me a pensioner of £55.if you read this review please tell anyone you know not to use these parasites. Jeff Nelson. York.

The best renewal price and quality online service,

TOOK OUT INSURANCE ON 3RD APRIL 2026 FOR A COST OF APPROX £140
CHANGING MY VEHICLE ON 25TH JUNE 2026, SO ASKED FOR A NEW PRICE, CAME BACK WITH A TOTALLY UNREALISTIC QUOTE - TO ENSURE YOU WONT CONTINUE THE INSURANCE
CANCELLED THE POLICY,THEN TO BE TOLD DESPITE HAVING USED LESS THAN 3 MONTHS OF THE POLICY THERE WAS NO REFUND DUE.
PERSONALLY AVOID IF YOU COULD CHANGE YOUR VEHICLE MID TERM
THEY HAVE EFFECTIVELY CHARGED ME OVER £100 TO CANCEL THE POLICY
TOTALLY UNACCEPTABLE

very polite and helpful great customer service would highly recommend great price

It was so easy to do online got my quote paid and recived my docs by email within minutes