Great Tools at affordable prices, I especially appreciate the next day delivery as I usually can't wait for new Toys. Had to phone a couple of times about an item I needed more info on and always pl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Huge range of high quality tools, delivered in good time. If anything goes slightly wrong( tool is on back order ) or something they are all over it keeping you well informed. I have made numerous pur... See more
Company replied
I bought these exstention handels for my pipe benders,and they arrived very quickly and undamaged. The main reason for me buying them from Prime Tools was the price great price,i will be buying from P... See more
Company replied
First class service once again. Very fast dispatch, delivery was next day and great communication with my query. Many thanks Primetools Team for the outstanding customer service. It's consistent and... See more
Company replied
Company details
Written by the company
PrimeTools is an established online shop providing a 'one-stop' supply service for everything used in the engineering, aerospace, automotive, plumbing & heating industries
Contact info
Enterprise House, Unit 38-39, Second Avenue, Westfield Trading Estate, BA3 4BH, Midsomer Norton, United Kingdom
- 01761 410918
- sales@primetools.co.uk
- primetools.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price and service
Good price, order promptly picked and dispatched.
Sensible delivery options, which also help minimise cost.
25 June 2026
Reply from PrimeTools
Hi Ian,
Thank you for the 5 star review! We really appreciate your order of the Wiha ProBuddy® Evo 1/4" Screwdriver Bit & Socket Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
I bought these exstention handels for…
I bought these exstention handels for my pipe benders,and they arrived very quickly and undamaged. The main reason for me buying them from Prime Tools was the price great price,i will be buying from Prime Tools again.
24 June 2026
Reply from PrimeTools
Hello Derek!
Thank you very much for the 5 star review! We really appreciate your kind feedback and order of the Monument Twin Pack Pipe Benders!
If you need any assistance with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
You had the best prices by far for what I bought and you sent it next day delivery because I didn’t receive a tracking email.
You had the best prices for what I bought and because I didn’t get a tracking email
24 June 2026
Reply from PrimeTools
Hi Alan,
Thank you very much for the 5 star review! We really appreciate your order of the Spear & Jackson Gardening Tools!
I am sorry to hear that you didn't receive an email with tracking information, I can only assume that this was a system error.
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hi Vasile,
Thank you for the 5 star review and order of the CK, Bahco, Facom, Unilite, Knipex and ToughBuilt Tools!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Awesome
It was easy buying online and the product arrived very quickly. I even got a quote to ship to Australia
22 June 2026
Reply from PrimeTools
HI Lisa,
Thank you for the 5 star review! We really appreciate your kind feedback and order of the Veto Backpack!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Great fast service and a very good price
24 June 2026
Reply from PrimeTools
Hi Brian,
Thank you for the 5 star review and order of the Draper 500W Grass Strimmer With Double Line Feed!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy 😊
Received incorrect item
Received incorrect item. Informed them via email. Received correct item with return label. Posted same day. All sorted within days.
17 June 2026
Reply from PrimeTools
Hi Robert,
Thank you for your honest feedback. I am very sorry to her that the incorrect item was originally received, However, I am pleased to hear that our customer service team were able to correct this issue.
We hope you love your new ToughBuilt Folding Jab Saw and LED Box Level!
If we can be of any assistance in the future, please don't hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hi Simon,
Thank you for the 5 star review and order of the Knipex Electronic Super Knips® With Multi-Component Grips!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Well can not fault anything from the…
Well can not fault anything from the ordering to delver very thing perfect I’ll be using this company again 🏆👍
23 June 2026
Reply from PrimeTools
Hi Garry,
Thank you for the 5 star review! We really appreciate your order of the Spear & Jackson Kew Gardens Planting and Weeding Knife!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy 😊
Reply from PrimeTools
Hi Ian,
Thank you for the 5 star review and order of the Wiha ProBuddy® Evo Screwdriver Bit & Socket Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Prime Tools I have been using them for…
Prime Tools I have been using them for years . Great company and great sales people that go out there way to help you
I seen a bahco tool bag I liked on the bahco website and they were able to source the bahco tool bag out for me .
16 June 2026
Reply from PrimeTools
Hi Stephen!
Thank you very much for the 5 star review! We really appreciate your feedback and order of the Knipex, Wera and Stablia Tools!
If you need any assistance with future orders, please don’t hesitate to contact our customer service team.
Many thanks,
Daisy
Reply from PrimeTools
Hello!
Thank you very much for the 5 star review and order of the Veto Pro Pac Compact Tool Bag!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy 😊
Item was in stock at a good price.
Good price easy to navigate website listing a good number of manufactures.
It is a excellent quality item from a well known british brand which makes a change.
22 June 2026
Reply from PrimeTools
Hi Michael,
Thank you for the 5 star review! We really appreciate your order of the Spear & Jackson Razorsharp Advantage Topiary Shears!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hi Tim,
Thank you for the 5 star review and order of the Spear & Jackson Steel Frame Garden Riddle and Laser USB Soldering Iron!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
HI Peter!
Thank you for the 5 star review and order of the Spear & Jackson and CK Tools!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
Reply from PrimeTools
Hi Jahed!
Thank you for the 5 star review and order of the Knipex TwinGrip Front & Side Gripping Pliers Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Tools delivered quickly
Tools delivered quickly
And packed perfectly. Would definitely recommend.
22 June 2026
Reply from PrimeTools
Hi Carl!
Thank you for the 5 star review! We really appreciate your feedback and order of the Milwaukee Tools!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Quick prompt service excellent tool
22 June 2026
Reply from PrimeTools
Hi Robert!
Thank you for the 5 star review and order of the Knipex Super Knips® Diagonal Flush Cut Electronic Side Cutter Pliers!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy
The product was designed years ago
The product was designed years ago
Was pleased that it was still available
22 June 2026
Reply from PrimeTools
Hi Martin,
Thank you very much for the 5 star review and order of the King Dick 1/2" Drive Bi-Hexagon Socket!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
Quality tools at best prices with free…
Quality tools at best prices with free postage and good service.
22 June 2026
Reply from PrimeTools
Hi Chris,
Thank you for the 5 star review and order of the Bahco Compact Nail Puller!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.