Prime Prometics Reviews 3,067

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they perform. Many people appreciate the user experience, finding the products easy to use and effective, especially for mature skin. Reviewers frequently mention the excellent customer service and the helpfulness of the team. However, some customers experienced issues with their orders, including items being lost or incorrect. A few other people also felt that certain products, like eyeliners, ran out quickly or had issues with application, such as breaking tips or dry mascara.

What people talk about most

Product

Customers consistently express satisfaction with the products, especially the mascara and color-changing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the mascara for not clumping,... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and quick... See more

User experience

Consumers find user experience to be positive. Many reviewers praise the ease of application for products... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products, for myself as a senior, now buying as a gift for my daughter who is in her 50’s as she loves them too. But know I have to careful as there may be an international fee depending on w... See more

Rated 4 out of 5 stars

I gave this product four stars because we are still getting to know each other. My eyelashes are short and one set grows sideways. I am trying to apply the mascara without it looking clumpy. Removing... See more

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 4 out of 5 stars

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from th... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Magic in a Bottle!

With my mature skin, I have really struggled with finding a foundation that feels great, gives the coverage and finish I want and matches my skin tone. Prime’s Color Changing Foundation is the answer to all of this! One pump smooths on with a light, creamy feel that covers my red and uneven skin tone. My skin feels hydrated without leaving an oily residue. It blends in easily and honestly feels like nothing is there. I have no need to finish with anything. The coverage is exactly what I’ve been looking for and the color match is perfect. I love the bottle with the applicator pump. No mess! The product doesn’t transfer to clothing. It stays on ALL day. It’s also very easy to take off with micellar water in my night routine. The price is excellent as the product lasts about 4 months. It’s “magic in a bottle!”

21 April 2026
Unprompted review
Rated 5 out of 5 stars

PrimeLash Mascara and Makeup remover

The first product I purchased was the mascara. I was not happy with the mascara’s was buying, it made my lashes clump together. A friend had purchased your mascara and she recommended I buy it. I’m very happy with it.
The second product I purchased was the PrimeBrow Gel. I was not happy with it as when I applied it, it was flaky. I contacted prime and they asked if I would like to try another product which I did, I got the makeup remover and I’m very pleased.
I am so impressed with the customer service, they were very helpful and I would definitely purchase items again.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Finally Products That Actually Work for Me

I’ve always struggled to find a foundation and mascara that truly worked for me, but Prime Prometics completely changed that.

The color‑changing foundation feels totally weightless and blends into my skin so perfectly that it looks like my natural complexion — just smoother. It’s honestly the best foundation I’ve ever used, and the first one that matches my skin effortlessly.

The Primelash mascara is just as impressive. It feels light and weightless, never irritates my eyes, and makes my lashes look long, full, and lifted without any heaviness. After trying so many mascaras that didn’t work, this one is a game‑changer.

Such a perfect duo for an easy, natural, everyday look.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Prime Prometics compared to Bare Minerals

I recently had a makeover where Bare Minerals products were used. I was not happy with the results. The makeup would settle into creases on my skin--it just didn't look smooth. After, I did an online search for makeup for "older" women and came upon Prime Prometics. I was impressed with what I read about the brand. I decided to try the brow pencil, eyeliner, and mascara. I was so happy with those products that I purchased several more Prime Prometics products. My skin feels and looks wonderful, and the texture of the makeup is amazing. I truly feel I have found the perfect cosmetics for older women, such as myself.

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Great products and excellent customer…

Great products and excellent customer service team. I ordered mascara, serum and eye liner. The first two were great, but I struggled with the eye liner. One end was obvious but had a blunt end and no eye liner was forthcoming. I complained and they offered a refund. I sent a photo and they said I should unscrew the opposite end. This was not obvious to me. I think some instructions should accompany the product. However, the customer service advisor was very patient.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

The product was delivered prompt.

The product was delivered extremely prompt. Didn’t have to wait weeks. I had to contact Customer Service. They responded so prompt and answered my concerns. All companies should be like this with customer service.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I have used Prime products for some…

I have used Prime products for some time especially the mascara. As an older lady I love the mulberry shade and brown. I also have navy and emerald. I use the primer before apply mascara and my lashes look amazing, Stays on and washed off with my face cleaners. I am currently using the color changing foundation and the eye brightener. I have several lash liners and shadows. I have been extremely pleased with all these products.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality, products, and terrible customer service

The products themselves do not work as advertised. I tried three different colored eyeliners and none of them glided on smoothly. They were just like inexpensive, drugstore items. The make up emphasized my lines and pores. Worst of all is the customer service! When I wanted to begin the return process, they offered to send me more products for the same amount and I could keep the ones I wasn’t going to use. When I refused, I simply never heard back again. it’s been almost a week so far. Great advertising and pictures but do not use this company unless you want to be very frustrated and spend a great amount of time trying, so far unsuccessfully, to get the refund.

20 April 2026
Unprompted review
Rated 4 out of 5 stars

Eyeliner and mascara

I have seen these products on my social media feeds and decided to purchase some products. I loved the eyeliners which I bought in two colors Mulberry and Emerald. I bought the mascara in Emerald and while it does a fantastic job for me personally, it was difficult to get off and I wound up irritating my eye by rubbing my eyelashes too hard with a cotton round with micellar water. The mascara is really good but too hard for me to get off for my sensitive eyes, but I do highly recommend their products

20 April 2026
Unprompted review
Rated 5 out of 5 stars

IMPRESSED

I first tried the color-changing foundation and didn’t love it, but Prime Prometics’ customer service was amazing—they quickly sent me the Prime Skin CC & Cream instead. I absolutely love it! It goes on smoothly, blends perfectly, and stays put all day without feeling heavy.

The mascara is another favorite—it doesn’t clump or run, even after a long day. I’ve also been using their shampoo and conditioner, and I’m already starting to notice new hair growth.

Overall, I’m really impressed with both the quality of the products and the company’s dedication to their customers. Highly recommend!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Love, Love, Love!

I love my new mascara! I have struggled with sore, dry eyes for years, and was never game to wear any brand of mascara. My sister made me try her Prime Prometics one as she loves hers and her eyelashes looked great. So how could I resist! It was wonderful, so I ordered one! I now feel as though I have eyelashes again, without the soreness. I couldn't be happier with my purchase and the service I have received. I asked a question and received instant help. If I could give more than 5 stars I would! Thank you Prime Prometics!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Returning customers. Best mascaras around

I have been a customer of Prine Prometics for many years, originally purchasing a brown mascara as they were hard to find, and have never looked back. I find that it stays in place, doesn’t flake and looks as good at the end of the day as it did at the start. I recommended the mascara to my colleague last week. She has struggled to find a mascara that didn’t leave her with “panda eyes”, I let her borrow mine and she has now placed an order. She was amazed. I also highly recommend their eyeliners

20 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought several Prime cosmetics

I bought several Prime cosmetics. The color changing foundation is great! I've tried many name brands and this is the best! I love how it wears. The mascara and eyeliner are very good too. I didn't care for the shade of mascara I purchased but the formula was very nice. I'll order black next time. My ONE star comes from the 5 in one color wands and dealing w customerservice. The website says they have a money back guarantee but if you contact them its only if you contact them in 30 days from your purchase not when you received the product. Don't waste your time or money w this company.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

When a product didn’t work for me

When a product didn’t work for me, I contacted customer service for assistance with a refund. Within minutes, I received an email reply from an agent who offered to help me find an alternative product or to process my refund. I opted for the refund and minutes later I was notified that my refund had been processed. Excellent customer service!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Prime Prometics

I am enjoying using the foundation, mascara and especially the Stardust Eye Brightener. The company has been very good to work with. I ordered a second eye brightener and even though I received word that it had been delivered, I never received it. The company determined that it somehow got lost in the mail. After reviewing my case, I was just informed that they are sending me my order for a second time with no additional cost to me. I highly recommend Prime Prometics, both for their products and their customer service.

19 April 2026
Unprompted review

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