Prime Prometics Reviews 3,069

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they perform. Many people appreciate the user experience, finding the products easy to use and effective, especially for mature skin. Reviewers frequently mention the excellent customer service and the helpfulness of the team. However, some customers experienced issues with their orders, including items being lost or incorrect. A few other people also felt that certain products, like eyeliners, ran out quickly or had issues with application, such as breaking tips or dry mascara.

What people talk about most

Product

Customers consistently express satisfaction with the products, especially the mascara and color-changing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the mascara for not clumping,... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and quick... See more

User experience

Consumers find user experience to be positive. Many reviewers praise the ease of application for products... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products, for myself as a senior, now buying as a gift for my daughter who is in her 50’s as she loves them too. But know I have to careful as there may be an international fee depending on w... See more

Rated 4 out of 5 stars

I gave this product four stars because we are still getting to know each other. My eyelashes are short and one set grows sideways. I am trying to apply the mascara without it looking clumpy. Removing... See more

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 4 out of 5 stars

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from th... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It does what was promised

It does what was promised! Finally I can leave the very expensive boring black mascara from Sensai for 'the same' water-off deal in lots of colors and half of the price! Struggle: follow the instructions exactly and you don't have any. If you do what you normally did putting on your mascara, it won't work with this one.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The makeup is great for the older person

The makeup is great the older person as it doesn’t crease and stays perfect throughout the day. I love the fact that the company sends emails showing you different ways to apply the makeup to get the best effect. I have always received my order within a few days of placing the order.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

The prime mascara is wonderful

The prime mascara is wonderful! It goes on beautifully without clumping. I tried the mulberry color and loved it. It gives you the longer lash look without the more made up look of black. I still love the black too but that is more of a dress up/go out look for night time. The applicator is great and really helps extend the lashes without making the mascara too thick.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Older women need makeup too

Finally! A makeup line for older women. Everything I have ordered is exactly what I expected. Love the colors of eyeliner (black is too harsh for me at my age). The color changing foundation is perfect every time.

I usually get my order fairly quick so the customer service is good.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love the Prime Prometics makeup

I am 70 years old and absolutely love all the makeup I have purchased from Prime Prometics. The mascara makes my eyelashes look great and the eye brighteners and eyeliners are magical. The colour changing foundation is just beautiful. Can't recommend these products highly enough

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Overall, excellent products.

Before I discovered Prime Prometics mascara, I used waterproof mascara, which smudged and flaked under my eyes. Removing it, even with eye makeup remover, pulled out lashes. My lashes became thin and short during those years. Prime Prometics mascara never smudges or flakes. The brush provides good separation and easy application.

I’ve also had great success with the Lash Serum. The lashes I described above, thin and short, have become long and thicker. I was pleasantly surprised. My eyes can be sensitive, but I haven’t experienced any negative effects from the lash serum.

The only Prime Prometics product I didn’t have great results with is the eyebrow serum. Like many women my age, I over-plucked when I was young. I noticed a slight difference after many months of using the brow serum but they’re still fairly thin.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

great mascara

I'm loving this mascara! I'm 74 with thinning lashes but this mascara makes them look fuller and longer. The primary thing I like about the mascara is that it does not flake off and will stay on all day. The Smoky color is perfect!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Prime mascara

I love the Prime mascara for older women. The wand separates my lashes perfectly and does make my lashes appear thicker and longer. I am a daily contact lens wearer and have not noticed any irritation while wearing both the mascara and my contacts.
The only negative point that I have is that it has to be reapplied if I want it to last through the day. It seems to wear off after about 4-6 hours after applying. I will most likely purchase again and just plan on taking it with me wherever I go.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

The foundation truly works.

The foundation truly works as advertised. It goes on smooth and is a great shade for my complexion.
Ordering it and having it delivered couldn't have been easier.
No problems and I ordered two more on a very good offer.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used a few Prime Prometics…

I’ve used a few Prime Prometics products and they are great! The quality of the foundation and the lip balm are top notch. They both stay on a long time and the lip balm works exactly as advertised. It does not bleed in to lines and it’s very moisturizing.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I am 72 and have sun damaged skin

I am 72 and have sun damaged skin. I was skeptical about the color changing foundation, because I have tried multiple name brands over the last few years, trying to find exactly what I want. I was pleased with the coverage and totally impressed with the color match. What I wasn't expecting was that my skin actually felt great and looked better after a few weeks of using the foundation. I even tried a few other name brands just to compare, but I'm hooked! I just ordered the primer and a concealer pencil so I'm excited to see if they work as well.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

I ordered the emerald mascara. It arrived reasonably quickly, but the packaging was battered. The mascara is very dry and is almost black - it really isn’t green at all. My lashes instantly stuck together and are not long and separate like in the advertising. Very disappointed, as I was looking forward to trying it. I haven’t tried to remove it yet, but my expectations are not high.
Update: it came off reasonably easily, but left black smudges. Definitely not emerald green ones!

22 April 2026
Unprompted review
Prime Prometics logo

Reply from Prime Prometics

Thank you for your feedback, and we’re very sorry to hear this was your experience. We understand how disappointing it is when a product arrives in less than perfect condition and does not deliver the shade or lash definition you expected. That is not the experience we want for our customers. Please reach out to our Customer Care team with your order details so we can review this and make it right

Rated 5 out of 5 stars

My New Favorite

I’ve tried many products over the years and always looking for one that looks natural yet covers my redness. This is perfect and I get compliments on my skin all the time!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered several things from…

I have ordered several things from Prime Prometics.
The eyeliner is one of the best I have tried. it glides on easily and stays put! The eye brighteners are soft and I like the texture. I really love the mascara. it does not flake, even after a long day. I have used high end luxury brands for years. the mascara out preforms those. also, it is much easier to take off, so there is no tugging at the delicate eye area. customer service is good.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Customs problem…

I had a problem at customers with my order and the item was returned.
I received a full immediate refund and was very impressed with their care and attention

16 April 2026
Unprompted review

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