filled in my details selected the medication i needed waited for call spoke to dr about my issues he issued a new script for me was very courteous and i will def use the service in the future with my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more
Company replied
I felt at ease using the service for my ongoing cold and flu. I felt heard and could confidently communicate my issue. Fast and efficient service and could be done before work rather than taking time... See more
Company replied
At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more
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Company details
Written by the company
Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.
Contact info
28/11-13 Brookhollow Ave, 2153, Baulkham Hills, Australia
- 1300 090 252
- admin@primemedic.com.au
- primemedic.com.au
4.5
Excellent
401 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Today my daughter spoke to a caring and…
Today my daughter spoke to a caring and understanding doctor. The Doctor helped my daughter as she challenges with speaking to people. My daughter listened to the words of advice. My daughter and myself have never been given these words of wisdom and medical advice .
The doctor understood how my daughter’s diagnosis restricts her ability to understand direct words .
The Doctor gave my daughter strategies to help with new medication and struggles with eating food.
My apologies as I can’t remember the doctor’s name . Hopefully this message will put a name to the Chat
Thank-you for helping my daughter with obtaining a script and strategies to improve her health and wellbeing.
On other comment I had issues with login and the company was so helpful and supportive
Thank you
Change comes from people that care and this company does that
11 October 2025
Unprompted review
Reply from Prime Medic
Thank you so much for your kind words. It's wonderful that the doctor’s advice and care made a meaningful difference. We’ll do our best to pass on your thanks to the doctor. Also, we're happy to hear our support team could assist you with the login issue. Your feedback means a lot to us!
This is a great service
This is a great service. So convenient and doctors very helpful. Wouldn’t go anywhere else
9 October 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Haven't had a problem
Haven't had a problem, we stay in alice springs nt, it is impossible getting an appointment to see the Dr, could wait 2 weeks if we are lucky, Primemedic are convenient and a blessing,just tell them your symptoms, answer a few questions and done, your escript and medical cert is sent within minutes.
8 October 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
efficiency
efficiency , they call straight away and assist with your health concern and gave me. Certificate for work
8 October 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Reply from Prime Medic
Thank you for your kind review!
I have been using PRIME MEDIC...
I have been using PRIME MEDIC. For some time now...
The respond promptly .... it's so much better than having to go & sit in a surgery waiting to be seen...especially when your not feeling the best and probably catch something from other people there..
I am very grateful that I can stay home when I'm not feeling well and still able to talk to a Dr & still get a script, knowing that, IF the Dr feels I should be SEEN BY A DR , I shall be given the best advice to do this... PRIME MEDIC is a blessing & im grateful for this service... Thank you.........Mrs Diane Smith
6 October 2025
Unprompted review
Reply from Prime Medic
Thank you so much for your kind review!
Great service
Unable to get into a Dr on a long weekend, I contacted Prime Medic for a Telehealth consult. The Dr called back promptly & I received an E-script & medical certificate straight away. Very happy with the service, thank you
5 October 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Reply from Prime Medic
Thank you for your kind review!
Quick and easy
Quick and easy, appointments are available for everyday. Drs are professional and listen to the issues carefully.
4 October 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Great customer service and attitude
Great customer service and attitude, very knowledgeable and willing to help, very good people first (1st) that’s what makes them very good at what they do, great team members and need to be acknowledged for what they do. by all who have customer contact from first member I speak with to the Doctor or Team Leader
Thank You And Thank GOD For You
30 September 2025
Unprompted review
Reply from Prime Medic
Thank you so much for your kind words! We're grateful you recognized the whole team—from the first point of contact to our doctors and leaders. Putting people first is what we strive for, and your feedback means a lot to us!
Great service
Great service, doctors are always helpful and take appropriate action and give good advice
2 October 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Very quick and simple
Very quick and simple. I got a consultation over the phone and a script in less than an hour. Competitive fees too. Totally recommend.
3 October 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Great after hours service
This is a great service for when you need medication but are too sick to get to a surgery. The Dr's are nice. They'll email you a certificate or script where needed.
2 October 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Reply from Prime Medic
Thank you for your kind review!
Very efficient helpful support
Very efficient helpful support, thank you
2 October 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Easy and quick process
Help from the doctors online is straightforward and extremely quick. I like that I don’t have to go anywhere and wait, I can stay home.
1 October 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
It was easy and no hassle And thanks…
It was easy and no hassle And thanks very much
30 September 2025
Unprompted review
Reply from Prime Medic
Thank you for your kind review!
Reply from Prime Medic
Thank you for your kind review!
Everytime I request my script as CTG…
Everytime I request my script as CTG for indigenous patients I am still sent a private script. I review this information with staff & the G.P upon consultation & the last two times I have still been sent a private script having to pay for my medication at full price even though I am on a concession card & I am a National Patient of Closing The Gap for my prescriptions in Australia.
This must be corrected.
When you are in need of your medication & are hit with a price you do not have at the chemist that is not good enough. Please do better in this area as in order to have it corrected.
Thankyou.
24 September 2025
Unprompted review
Reply from Prime Medic
We're very sorry to hear about this. Please email us at admin@primemedic.com.au with your details so we can look into it and resolve the issue as soon as possible. Thank you for bringing it to our attention.
Admin staff blocking patients from…
Admin staff blocking patients from receiving adequate care or treatment as they think they’re some sort of doctor themselves thinking they know what’s best and when you ask to speak to someone higher then them they blacklist yourIP
25 September 2025
Unprompted review
Reply from Prime Medic
We're sorry to hear about the negative experiences with us. That’s not the standard we aim for. Please reach out to us at admin@primemedic.com.au. We will sort it out ASAP.
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