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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its efficiency and ease of use, often highlighting the quick response times and the helpfulness of the staff. Many people appreciate the convenience of accessing medical care, especially for urgent prescriptions or when their regular doctor is unavailable, noting the smooth process from start to finish. However, some customers also noted issues with delayed consultations and, in a few instances, reported receiving incorrect or unfulfilled prescriptions. A small number of reviewers expressed dissatisfaction with the customer service, mentioning difficulties in communication or unhelpful interactions with staff.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency and convenience. Many... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the doctors and administrative... See more

Response time

People report positive experiences with response times. Many customers praise the quick callbacks, with some... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the convenience and ease of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was convenient. Though it could have been better if I could have gotten clarity earlier on when I called the support team about whether non-medicare eligible patients were also allowed to book... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The service

The service, admin staff and dr were all very patient and compassionate and answered all my questions so promptly

22 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Excellent

Excellent! Quick to respond. Very helpful and polite. Much more convenient than sitting around a Drs surgery just for a repeat prescription. Definitely going to use this service again.

22 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

My kids

Always call on time

18 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Great

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a phone call with a doctor.

Honestly, the whole process was much smoother than I expected. They send you SMS messages with all the details, and every step is explained very clearly. Within a couple of hours, the doctor called me, provided the prescription, and they even contacted the nearest pharmacy to me.

I’m genuinely very happy with the service and how efficiently everything was handled. It was a huge relief in a stressful situation.

15 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very good doctor and support staff

Very good doctor and support staff. Took the time to listen and investigate and provided exactly the medical attention I needed. Would recommend

15 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 3 out of 5 stars

I guess I’m the odd one out here

I guess I’m the odd one out here. I arranged to book a Locum as I had some pain and wasn’t sure if it’s due to a new medication I’m starting.. when I spoke with the doctor she basically ruled it out straight away said it was muscular skeleton and go to my GP. Didn’t really help me work out how to manage the pain or assist in any stretches or anything. Ended up having to Google some ways to relieve it. But the whole thing was over in two minutes the guy on the phone at the start as well read out the script so fast it was like he just wanted to get out out of there. It was the end of his shift. Overall what I use them again, probably if other places are not available and it was my only option.

14 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your feedback. I’m sorry to hear that your experience felt rushed and that your concerns weren’t fully addressed.

Please email us at admin@primemedic.com.au
with your consultation reference number so we can investigate this further. We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Was great

Was great, got what i needed

12 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

It was really fast and easy

It was really fast and easy. The doctor was very knowledgeable and helpful and send my scripts via sms. The whole thing took less than 10 minutes

11 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 4 out of 5 stars

Fast response easy to book

Great to have this option available as I was unable to get an appointment with my regular doctor. Very easy to book online and prompt in dealing with my issue. Will definitely use these services in the future.

9 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very understanding

Well, based on how my experience went with primemedic I have to give it a five star, first of all as soon as I signed into this company not even a minute had passed and I got a called and had a conversation with one of their members on how they could help me. They were able to understand my need and immediately offered me ways they could help. The doctor whom I had was very supportive and understanding despite having the conversation over the phone I could feel his passion and he was able to help me after listening to my need.

6 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

Took double payment no call in scheduled time

Had money in my wallet in the app, the consult fee was charged with that, and additional same amount to my card.
Doctor didn’t call in scheduled time - called after hours missed calls

2 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for bringing this to our attention. We’re sorry for the inconvenience caused. Please email your concern with the relevant details to admin@primemedic.com.au
, and our admin team will review this and assist you right away.

Rated 3 out of 5 stars

Got my referral, very basic!

Got my referral (as can’t get into regular GP for 2weeks) it’s a very basic referral. No reason, no history, no medications.
If you just need a referral do it

2 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Please let us know your specific requirement, and we can provide a referral accordingly. Our standard referrals are generally accepted, and we have not encountered any issues with them.

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