Primeextra 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Placed order in February, countless emails and messenger messages sent. Messages no longer go through. No parcel of dutch mulcher arrived yes only £6, but when long term sick £6 is a lot. A... See more

Rated 1 out of 5 stars

Terrible 'company' Kevin Wheaton replies aggressively to an initial email starting product prices on Amazon. They do not reply to emails when you ask for an order update or cancellation. If you lo... See more

Rated 1 out of 5 stars

Complete and utter scam. Order placed at the start of March and after 3 weeks I emailed them and received quite a patronising reply. Since that reply I have had no context despite sending severa... See more

Rated 1 out of 5 stars

Does not warrant any stars. Rogue website. Took money 3 months ago, no goods. Sent 4 emails chasing goods and had no response from them. I believe I am not alone. Rated 100% 1 star only. All bad revie... See more

Company details

  1. Online Marketplace

Information provided by various external sources

Prime Extra is an online retailer offering new trendy products, gift product ideas and trendy fashion clothing. Prime Extra offers products in gadgets, home, fashion and outdoors.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute SCAMMERS

Absolute SCAMMERS! Ordered the £6 dutch mutch in March and not received it nor any communication since that initial email from a Laura.

AVOID AT ALL COSTS!

SCAM SCAM SCAM

2 August 2019
Unprompted review
Rated 1 out of 5 stars

Company of Scammers

I paid £6 on 17 March and have not received my purchase. Countless emails to the company have resulted in receipt of one automated response and no responses to further communication. AVOID THIS COMPANY LIKE THE PLAGUE!! By grabbing your attention for a product with a minimal value, they are getting rich quick, knowing the majority of customers will not quibble/waste time for £6.00 - disgraceful - SHUT THEM DOWN!!

30 July 2019
Unprompted review
Rated 1 out of 5 stars

Ordered my Dutch muncher in March 2019…

Ordered my Dutch muncher in March 2019 emailed 3 times and have had no response back. It’s now the 22nd July and I have still not received my item. They were quick to take the money and send an instant email saying thanks for your order , we will be in touch when it’s dispatched, well I’m still waiting for the dispatched email. Avoid this company do not shop with them.

22 July 2019
Unprompted review
Rated 1 out of 5 stars

Delivered to Timbucktoo..........?

Ordered the Dutch Mutcher 18th March 2019, it is now 18th July and still no delivery!!!

I received the following message from Laura Shaw the day after my order

"I just wanted to take a second to thank you for your business, and your recent purchase from Prime Extra. We process orders within 3 days. Prime Extra Delivery Time frame is 8 to 18 business days. Prime Extra is a low cost company that prioritise offering products at low prices rather than quick delivery"

I emailed Laura in May to say still not received and heard nothing back.

I would love to be able to give the item 5 * however this is very difficult when I have not even received it!!!!

18 July 2019
Unprompted review
Rated 1 out of 5 stars

This company is DISHONEST

This company is DISHONEST, I ordered an item,
got an Email from a Laura Shaw telling me thanks for my order and money and my item would be delivered , that was the last I heard from them , and no answer to my Emails, also most times you try to get on their site it is no longer there.PLEASE BE WARNED. LEAVE WELL ALONE.

7 July 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted with this scam it…

Absolutely disgusted with this scam it may have only been £6 but its not the point, I have tried e-mailing etc but nobody comes back to me I have even tried threatening them but to no avail.
I ordered this in May still waiting, don't think I will hold my breath !!!! these people definitely need reporting and if anybody asks about them I put them off. I don't really want to give them one star but I needed to put something so I could leave a review

5 July 2019
Unprompted review
Rated 1 out of 5 stars

Scam warning

I ordered the chopper beginning of march. Had nothing delivered. When i contracted them on instagram they blocked me. Email coming back as un delivered.
Scam...do not order from here. It seems genuine as a low price but they must have taken £1000's as a collective from trusting people like me.

2 July 2019
Unprompted review
Rated 1 out of 5 stars

Shocking Company

Does not warrant any stars. Rogue website. Took money 3 months ago, no goods. Sent 4 emails chasing goods and had no response from them. I believe I am not alone. Rated 100% 1 star only. All bad reviews from customers with the same experience.Seemingly the company deletes bad reviews So I will not click the box provided by Trust Pilot and so Prime Extra will not be notified. Remember PRIME EXTRA take money but do not deliver goods. Every review states the same.

21 June 2019
Unprompted review
Rated 1 out of 5 stars

Ordered my dutch mutcher 3rd May

Ordered my dutch mutcher 3rd May, received email to say would arrive within 8-18 workung days, still not received & likely not to receive now, may only have been £6 but with a big number of people ordering, paying & not receiving how much have they scammed out of us!!

13 June 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look