Prime Cargo - Kenya Reviews 56

Great service and amicable resolving of situations arising in difficult circumstances. Good staff support.

Very good communication and service. Values clients business, which is very important.

Great service both in UK 🇬🇧 and Kenya 🇰🇪

Very prompt in communicating. Goes above and beyond to ensure packages are delivered.
The people I interact with are great and very friendly.

Very efficient and friendly rates. I've been shipping with prime cargo 3years now from UK to Kenya with no issues at all. Thanks abuu and team!

very friendly and always updting customers with timely delivery. great customer service

I have been using Prime cargo over several years. Sending cargo by ship numerous times and also air cargo when s.aller parcels etc being sent. I have consistently been impressed. Brilliant service always. Kept informed when delivery has arrived. First class service. Muhammed at the Hayes branch is an outstanding young man.

These guys are the real deal. I frequently ship from the US to the UK, and Prime Cargo have been outstanding every single time.

Their service is very competitive, and while you can’t directly compare them to big names like DHL or FedEx, I’ve personally found Prime Cargo to be more informative, faster in communication, and overall easier to deal with. They handle everything, including customs clearance, and keep me fully updated throughout the entire process.

A special mention to Mohamed in the UK office, he’s an absolute gem. From collecting goods from suppliers in the US to final delivery in the UK, he keeps me informed at every stage. No mistakes, no stress.

I’ve been using them for over a year now, and they’ve genuinely made my life a lot easier. Highly recommended.

Responsive team provided guidance and information which made me feel supported as a customer. The UK courier delivered a damaged box which Prime Cargo fixed promptly to keep my good intact. Goods arrived on time in great condition thank you to the UK and Nairobi team. Excellent service all round

After having an accident with my Audi Q3, I was referred by a friend to use Prime Cargo, in the the UK to Kenya. I honestly can’t appreciate them enough.

They helped source a replacement window and gave me both new and second-hand options. What impressed me most is their honesty, they advised there was no real difference and recommended the second-hand option, which saved me a good amount of money.

I was initially worried about how it would arrive, but everything was professionally packaged and handled. From start to finish, I was kept fully updated and didn’t have to chase anything. The item was delivered right to my doorstep without any issues.

The efficiency, customer service, and sourcing were all top-notch. Big credit to the UK office team as well, outstanding service throughout.

We shipped goods from UK, and had a very smooth experience with Prime Cargo. They arranged all the pickups, packaging and loading from our suppliers. They have always been updating us on the progress of shipments.

I had an exceptional experience with Prime Cargo. My shipment arrived exactly on time, beautifully packaged, and in perfect condition, with communication always prompt and reassuring. What truly stood out was Abu’s exceptional service. I had a large metal item that several cargo companies refused to ship. Abu went above and beyond by carefully breaking it down and successfully arranging the shipment. His dedication, professionalism, and problem-solving were remarkable. A seamless and dependable air and sea shipping service that I wholeheartedly recommend🫶🙏

Dear Prime Cargo Team,

I would like to sincerely thank you for your excellent service and support. I truly appreciate your reliability, professionalism, and the effort you put into handling my shipments smoothly.

Your service has made my business operations much easier, and I look forward to continuing to work with you in the future.

Thank you once again for your great work

10/10 for these guys. They’re true to their word.

My relocation to the UAE would not have been possible without the trust and support I had for the team. Special thanks to Abuu and Mariam. I appreciate them big time. And this has always been my go to team for shipping anything business and personal

I've been using Prime Cargo for a while now and on a weekly basis. I honestly can't fault them, their prices are very competitive and my goods ate consistently delivered within three working days.

A special shout out to Linus at the Nairobi office, he always goes above and beyond to make sure my deliveries reach my doorstep without any issues. With an elderly mum at home, this level of service means a lot to me.
Really appreciate the whole team. Keep it up!

Excellent customer service delivered my stuff safe and sound would definitely use again and again keep up the great work.

Shipped with Prime Cargo Twice, both times absolutely seamless. Highly recommend. You will not be disappointed