Smog-store.com Reviews 523

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly and often ahead of schedule. Many people appreciate the smooth ordering process, from payment to shipment, and the excellent communication provided throughout. The quality of the products is frequently highlighted, with consumers expressing satisfaction with their purchases. Reviewers also commend the customer service for its politeness, helpfulness, and responsiveness. The overall sentiment indicates a highly reliable and user-friendly experience, with many customers planning to order again due to the consistent quality of service and products.

What people talk about most

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Order

Reviewers express high satisfaction with the ordering process. Many customers highlight the smooth,... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and reliability. Many... See more

Product

Users describe positive interactions with the product. Many customers appreciate the ease of choosing... See more

Customer service

People report positive experiences with customer service. Customers appreciate the responsiveness and active... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smooth. From ordering to payment and shipping to Denmark 👍🏻good products - nice packaging and customer service kept me updated from start to finish. Only wish is to be able to pay o... See more

Rated 5 out of 5 stars

I'm so glad I found this store. The people were very polite, they answered all my questions before I placed my order, there's a large selection of products on the website, and the delivery was super f... See more

Rated 5 out of 5 stars

I ordered for the first time but I won’t be last for sure! Everything went so smooth from payment to shipment with tracking number. Packaging couldn’t be any better too. Very responsive and active cus... See more

Rated 5 out of 5 stars

Everything legit and fast! I used their website to buy Iqos Terea in France that were not available, and they sent it and delivery was fast, like 5 working days. Great communication too for the tea... See more


Company details

  1. Tobacco Shop

Written by the company

TEREA, DELIA and LEVIA for IQOS, NEO, VEO, RIVO and VIRTO for glo, FIIT for LIL delivery throughout Europe. Buy TEREA online. Best service and fastest delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered for the first time but I…

I ordered for the first time but I won’t be last for sure! Everything went so smooth from payment to shipment with tracking number. Packaging couldn’t be any better too. Very responsive and active customer support as well. Superb!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Everything was worth 5 stars

Everything went smooth. From ordering to payment and shipping to Denmark 👍🏻good products - nice packaging and customer service kept me updated from start to finish. Only wish is to be able to pay online with fx Mastercard. I recommend this online store ☺️

15 September 2025
Unprompted review
Rated 5 out of 5 stars

The First time they shipped my package…

The First time they shipped my package it didn’t arrive and was taken by someone else, however after I told them I did not receive my package, they immediately resend a new package which did arrive. Very trustworthy company, and great customer service. The payment via Bank Transfer seems shady but trust me it is worth it. 10/10 would recommend

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Great communication and fast delivery.Highly recommended.
I could find Neo cigarettes that are impossibile to find here in Italy.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Love this shop

Love this shop. Great range of cigarettes which I cannot find in the shops in France and very reactive customer service. Can’t fault them with anything. Amazing

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

I was sceptical at first, but in the end the service is really good!
They contact you short after you make the payment and they stay in contact with you all the long.
I got my order in one week :)
Je le conseille vivement !!

1 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look