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Primary Arms Reviews 1,183

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TrustScore 5 out of 5

4.9

Sporting Goods Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their excellent value and competitive pricing. Many people appreciate the fast and secure shipping, noting that orders arrive quickly and are well-packaged. The service is frequently described as excellent, with consumers commending the knowledgeable and responsive staff. However, some customers also noted issues with order fulfillment, including missing items or incorrect shipments, and a few experienced delays in processing or receiving their orders. There were also occasional mentions of limited product selection for specific brands or items, and some reviewers were dissatisfied with the lack of communication regarding shipping discrepancies or the refusal to expedite delayed orders.

What people talk about most

Product

People report positive experiences with product. Customers frequently praise the wide selection of products,... See more

Delivery service

Reviewers frequently mention positive feedback about the delivery service. Customers often highlight the fast... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and fair pricing. Many... See more

Order

Customers consistently note positive experiences with order processing. Many reviewers praise the fast and... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping with updates. Couldn't ask for more...the products ship extremely quickly out their door, at the speed you choose, and the prices are either low or competitive. Ordering from other... See more

Rated 5 out of 5 stars

Ordered on Wednesday afternoon, received Friday. I wanted to try a prism on Kuna due to my astigmatism. While the eye relief is a narrow window, I much prefer this to a red dot optic for this applicat... See more

Rated 5 out of 5 stars

Received package within a few days after ordered. Excellent deal on a 507k ACSS REFURB , almost half original price. Will be going on a Sig 365X Was kinda hoping for a snack size Skittles in the pac... See more

Rated 5 out of 5 stars

I was purchasing items that were on sale and since I’m a veteran, the cart would only reflect the veteran’s discount on checkout. Sale prices were substantially less. i called customer support and t... See more

Company details

  1. Sporting Goods Store

Written by the company

Get the best deals on parts and accessories for your AR-15 or AK-47. Primary Arms carries over 200 of the most trusted brands with red dot sights, rifle scopes and more.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Had an issue with an order and was able…

Had an issue with an order and was able to not only call PA directly, but I was able to speak with a real person within only a few minutes. The customer service employee was able to quickly help me get my item reorder and was courteous and professional during the call.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

What can be said that hasn't already…

What can be said that hasn't already been said by thousands of your customers? The selection is unprecendented and the shipping is incredibly fast. I mean we are talking Clark Kent fast. You know, faster than a speeding...well you get it.

I love Primary Arms and it is my go to site for all things Pew related.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Product

Purchased the SLx 2.26" T2 riser mount and it was perfect. The only thing I would change is include torque specs for the T2 optic itself to the mount and for the rail clamp as well. Had to go off some generic values I found on a few different websites. Other than that Primary Arms is always a pleasure to work with!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service and great product

Great service and great product. On 12/30 I ordered an open box red dot sight, PA-SLX-RS-10R, it arrived on 1/5 in perfect condition. Everything that was supposed to be in the box was in the box. Mounted on my slide and sighted in easily. I got a great deal on a great red Dot site. Thank you Primary Arms.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Awesome service and products

I ordered 6 tungsten buffer weights during the Christmas holiday. Needed them to increase the buffer weights in 3 different ar platforms for smoother cycling for some frts. They processed and shipped my order as if it was any other week. A+++

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Thank you for serving the folks in California. Truly appreciate the team at Primary Arms, communication and service on point!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

barrel

called and asked about the barrel they said if it isn't send it back

29 December 2025
Unprompted review

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