Prestige Student Living Reviews 

129
TrustScore 2 out of 5

2.2

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Rated 5 out of 5 stars

Mr fern, Marcus was absolutely amazing he was well rounded and helped me find a grate place for my self he accommodated to all my needs and deservs a amazing review for all his work he has done every... See more

Company replied

Rated 2 out of 5 stars

The building was great for about the first 4 to 6 months. Somewhere after or towards the end of the 2nd semester hygiene standards dropped significantly. The communal places weren’t being cleaned as o... See more

Rated 1 out of 5 stars

SCAMMER!! I booked my room in August 2025 after seeing a promotion stating that I would receive £500 cashback if I entered the promotional code and paid my rent in full. I met these conditions... See more

Company replied

Rated 1 out of 5 stars

DONT ADVERTISE IF YOU CANT FULFILL PROMISES !!! Prestige is the previous management for the store house leeds. We were initially told the payment for refer a friend cashback would be made in October... See more

Company replied

Company details

  1. Student Housing Center

Written by the company

Luxury student accommodation across the UK.


Contact info

2.2

Poor

TrustScore 2 out of 5

129 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 month

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2.2

All reviews

(129)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve lived in Prestige Student Living…

I’ve lived in Prestige Student Living for my entire time at university and genuinely couldn’t imagine being anywhere else. The location is unbeatable; it’s close to the LSE campus, central London, and all the essentials, which made day-to-day life incredibly convenient. The building is well maintained, the rooms are modern, and the facilities are exactly what you need as a student.

The staff have always been friendly, responsive, and willing to help with anything, which made the place feel safe and well managed. I also appreciated how quiet and comfortable it was, especially during exam season.

Overall, Prestige Student Living has been a reliable, comfortable home throughout my degree, and I’d highly recommend it to anyone looking for convenience, good facilities, and a stress-free student living experience.

25 November 2025
Unprompted review
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Reply from Prestige Student Living

Thank you so much for your review and kind words, it is great to hear you have enjoyed your time with us! 💜

Rated 1 out of 5 stars

Don't expect your deposit back anytime soon if at all

Had to pay a deposit on accomodation for potential accommodation should my son choose to go to Hillview place Exeter once results were in. Ended up going to Oxford and I am still chasing the return of his deposit money weeks later!!
I was promised it would be automatically returned. It's not.
5 emails and 4 phone calls later I still don't have it!

28 October 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced with your deposit. We aim to process refunds promptly and apologise for any delay. We’ve since reviewed and improved our refund process to make it quicker and clearer for residents.

Rated 1 out of 5 stars

I feel the need to share my experience…

I feel the need to share my experience with this company, as I made a complaint about one of the maintenance men and was told it was confidential all my information was given to him and the people involved. The manager at The Place Accommodation and co worker Amelia, were giving information back to the man involved, even tho he had been dismissed from the company.
I’ve now gone above the company after reaching out to them many times regarding this, it’s been a huge breach of privacy and I’ve had so much abuse and police involved from the information leaked. The company did act on my first complaint and removed the man. But the other members of staff giving information to the ex employee didn’t seem to bother them, so now I’m going through a case with ICO so hopefully this doesn’t happen to anyone else in the future.

5 August 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for sharing your feedback. We’re very sorry to hear about your experience and take breaches of privacy extremely seriously. We have processes in place to protect resident information and your comments will help us review and strengthen these further.

Rated 1 out of 5 stars

Absolutely disgusting has cockroaches…

Absolutely disgusting has cockroaches in the property cannot get the landlord to honour anything that needs doing in the dwelling. Simple things are not being provided but they want money this has been going on for 3 weeks.

13 September 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced and take concerns about maintenance and pest control very seriously. Your comments have been noted to help us improve our properties.

Rated 1 out of 5 stars

Horrible company to deal with

Horrible company to deal with. Want a deposit when you book which is fair enough but then hounding for a months rent 6 weeks before the move in date and 3 weeks before Scottish exam results were issued. Full deposit refund if you don't get into the uni you were needing the accommodation for but make you fill out a form and it supposedly takes 28 for a refund. Still waiting 35 days later and ignoring emails. Quick enough to put their hand out but don't want to hand the money back.

24 September 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced with payments and your deposit. We aim to process refunds promptly and apologise for any delay. Following feedback such as yours, we’ve reviewed and improved our refund process to make it quicker and clearer for residents.

Rated 5 out of 5 stars

staff

The best part of it all are the managers of the building. Both Stuart and Kieren have been amazing.

18 September 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for your review, it's great to hear Stuart and Kieran supported you! 💜

Rated 5 out of 5 stars

Lovely staff who helped with the…

Lovely staff who helped with the onboarding experience. Lovely room as well and very spacious as well as close to city centre and University of Warwick

6 September 2025
Unprompted review
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Reply from Prestige Student Living

We’re delighted to read your feedback. It’s great to hear the property team made a positive difference to your experience and your stay! 💜

Rated 3 out of 5 stars

Efficient booking, slow communication on building issue

The booking experience was easy and efficient, and the team was helpful with answering questions. However, I was disappointed that we were informed that the move-in date would be delayed less than 24 hours before we were scheduled to move. Since we were assured that the building would be finished mid August, I would have greatly appreciated for the delay to have been communicated to the residents sooner.

6 September 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for your feedback. We’re glad you found the booking process easy and our team helpful. We’re very sorry for the late notice regarding the move-in delay and appreciate your patience. We are constantly reviewing our service and standards to ensure residents are informed sooner in future.

Rated 3 out of 5 stars

No guarantor forms sent

I had to chase down and email the company to send over the guarantor forms as they failed to do so. They said they would send them but i haven't received them again so will have to chase them up again. Quite stressful!

28 August 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for sharing your feedback. We’ve since reviewed and improved our guarantor process internally and hope this has improved the handling of these documents.

Rated 1 out of 5 stars

Can't even log onto the website with…

Can't even log onto the website with correct credentials, says account already exists! There must be a easier way to do this, surely. Very disappointing.

21 August 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for sharing your feedback. We’re very sorry for the difficulties you experienced with our website. We do continue to make improvements to the website and hope such changes will make logging in easier.

Rated 1 out of 5 stars

A Realistic Review on Bridget St.

A Realistic Review on Bridget St., Studios
Honestly, the studio itself is quite nice and the spacious storage is great. The bathroom size was good as well when it was time to move in. It was evident the last tenant didn’t do a thorough clean-up before leaving and the state the studio was left in was quite appalling I'm talking about hair in drains to the point where I couldn’t take it out successfully and I had to ask maintenance to come and do it. The fact that I had to clean it up as a new tenant was off-putting also trying to repair certain things within your studio takes a while to be repaired it took two months before any repairs were done actually as a building as a whole things take too long to fix the the lift was constantly out of use and the washing machine was always moving quite weird and the automatic door for majority of my stay was no longer automatic or whenever an apartment’s fire alarm is going off you’re unable to enter the building or use the lift that’s quite annoying, especially if you live on the fourth floor if your phone dies you cannot enter your apartment as the key is on your phone and if you call to ask them to unlock the door you’ll be hit with a 60-pound charge especially university students. This seems like another money grab on top of the amount you’re paying all of the rooms ending in 11 are opposite any of the amenities such as the chill lounge gym and laundry room and due to the doors being quite thin you will always have some sort of noise or disturbance to the point where they had to put time restrictions on the chill lounge another alarming thing was that thefts were happening during my stay that was quite alarming and my friend who lives below me parcels were being opened as well that’s quite unusual in my opinion the area where the building is placed is near multiple mechanics so sometimes at night they’ll be random car alarms going off while you’re sleeping and during my time the bin strikes were going on. They handled it OK they switched companies so our bins will still be collected however the upkeep in front of the building is absolutely disgusting there’s always trash scattered in front of the building or inside the building. Someone left their bins in the study room for a while to the point where the study room stank, and therefore I was unable to use the area honestly staying here was a rollercoaster and for the amount I was paying I didn’t think it was that worth yes the rooms were lovely however the building and the upkeep of the building was quite lazy cute place to stay and spend university living however writing this review has me thinking was it really worth it.

16 June 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed aspects of your studio, such as the space and storage. We’re sorry to hear about the maintenance and building issues you experienced, and we take comments like yours seriously as they help us improve our services and facilities. We hope your studies are going well and wish you all the best for the remainder of your time at university.

Rated 2 out of 5 stars

Don't book in advance!

Prices change and can get substantially lower in August - don't book in advance!

12 August 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for your feedback. Prices can vary throughout the year and we always aim to provide clear information about rates at the time of booking. We encourage potential residents to check our website for the most up-to-date prices.

Rated 5 out of 5 stars

The company is performing well in all…

The company is performing well in all aspects, the team was very effective and never got any challenges through my booking!

14 April 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for taking the time to leave such a positive review, glad to hear we're performing well! 💜

Rated 2 out of 5 stars

Not worth it anymore … not safe and no service

The safety and service has deteriorated a lot while costs continue to increase every year. Just not worth it anymore there are better places more friendlier and keener to help students

3 May 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel standards around safety and service have declined and that rising costs have impacted your overall experience. This is not the experience we aim to provide for our residents. Your comments are noted and help inform ongoing improvements.

Rated 5 out of 5 stars

Great Experience

Providing excellent food when I'm starving after sessions back. It really makes me feel like home!

19 March 2025
Unprompted review
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Reply from Prestige Student Living

We’re delighted to read your feedback. It’s great to hear the property team made a positive difference to your experience! 💜

Rated 4 out of 5 stars

Good location for students

Spent an enjoyable moment at Flora. Great building with very kind people and good facilities.
But found prices a bit high for rooms and they need to improve their gym with more machines and weights.

14 March 2025
Unprompted review
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Reply from Prestige Student Living

Thank you for your feedback! We’re glad you enjoyed your time at Flora and appreciated our team and facilities 💜

Rated 1 out of 5 stars

WAITING FOR MY DEPOSIT FOR 6 MONTHS

I signed an agreement with the dormitory on October 28th. However, due to a personal problem with the manager, the manager unilaterally terminated my contract. And I had a very hard time in the middle of winter. They still haven't returned the deposit I paid on October 29th. I sent 100 emails. I have all the evidence. They are both canceling the contract and not returning your money. I should have thought very carefully before paying money here. I will have no choice but to sue. My student number: WES458153

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Very poor

The management here is a complete disaster. Fire alarms constantly go off, there was a full-day water outage with no proper communication, and now toilets aren’t even flushing properly. Basic necessities are being neglected, yet we’re still expected to pay full price for this terrible service.

At this point, residents deserve compensation and a formal apology from the landlord himself. They’re lucky we don’t take legal action for the ongoing negligence. I won’t be booking here again and wouldn’t recommend it to anyone.

-straits village

16 February 2025
Unprompted review
Prestige Student Living logo

Reply from Prestige Student Living

We appreciate you taking the time to leave a review. While this reflects a past period, we’re sorry your experience was disappointing and value the feedback provided. We've since taken action to improve these areas of Straits Village and hope students are having a comfortable and enjoying time.

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