Prestige Cars Reviews 

489
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly staff and dedicated team members for providing exceptional guidance, ensuring that every step of the vehicle purchase feels comfortable, straightforward, and entirely stress-free. Buyers frequently highlight the smooth user experience, noting that communication remains transparent and reassuring from the initial inquiry all the way to final delivery. However, some reviewers were not happy with unexpected mechanical problems or discovering missing documentation shortly after taking possession of their new vehicles. A few individuals also shared frustrations regarding delayed responses or difficulties when trying to get meaningful support from the team after completing the transaction.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing team members as professional, friendly, and... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported across the board. While many... See more

Product

Reviewers highlight ambiguous aspects of product, showing extreme division among consumers. While many... See more

Customer service

Customers consistently note ambiguous experiences with customer service, revealing a stark divide in their... See more

User experience

Reviewers express great satisfaction and delight regarding the user experience, highlighting that the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time working with Lauren, highly impressed by her efforts. Seamless experience both times. She handled everything from start to finish. Can effectively source any vehicle with an emphas... See more

Rated 5 out of 5 stars

WOW WOW WOW. I’ve never known a car dealer like Al prestige’s cars in Southampton. Bought a Lexus yesterday and part exchanged my old car. Every step of the process from A-Z was made as easy as comfor... See more

Rated 5 out of 5 stars

Absolutely outstanding service. I genuinely can not recommend Prestidge cars . As promised my car sold, then Zy contacted me. To arrange collection. Chris the driver arrived to collect car, he kept up... See more

Rated 5 out of 5 stars

I was searching for a Mercedes EQC for some time. I found one at Prestige Cars and from the start Dan took control and helped with getting all the details sorted. He was professional, organized and ar... See more


Company details

  1. Car Finance and Loan Company

Written by the company

"'Our mission is to transform the way people buy used cars in the UK by providing better selection, transparency, convenience and peace of mind in the market. Our aim is to make car buying no different to buying any other product online today, where consumers can simply and seamlessly purchase a used car entirely online and have it delivered to their door with a money back guarantee if they do not like the vehicle. We want to provide faith to all customers by friendly customer service and a unique personal car buying experience'"


Contact info

4.1

Great

TrustScore 4 out of 5

489 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(489)

163 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was friendly and easy and I’m very…

Was friendly and easy and I’m very happy with my car wasn’t one bit stressful thanks to the team I had I’d recommend prestige to anyone who’s looking for a car on finance thank you Charlie and Elliot you was amazing

27 September 2025
Unprompted review
Rated 5 out of 5 stars

330e and CLA250e

Me and my Dad both brought a car with Prestige Cars, which we organised to collect on the same day. Charlie and Elliot were professional, helpful and approachable throughout the experience of enquiring, purchasing and collection

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Good team off people

Good team off people, very helpful in sourcing the right car for me , always on hand to answer questions

Charlie and Elliot really went beyond to find and help me getting the car I wanted 😎

If you’re looking for the right place to get a car prestige is the place to go ! No nonsense straight business and very professional and friendly

13 October 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Amazing experience picking up my Mercedes CLA! Charlie and Elliot were fantastic from start to finish, always keeping me updated and just a phone call away whenever I needed them. The whole process was smooth and stress-free. I’d 100% recommend anyone looking for a new vehicle to go through these guys.

Thanks again for the excellent service!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

We had a great buying experience with…

We had a great buying experience with Ellie. We told her what car we were wanted, she sourced one straight away and the process from start to finish couldn’t have been easier. She kept in touch constantly giving us updates and sorted out finance without a problem. Couldn’t recommend them highly enough .

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Collected bmw 330e from prestige cars…

Collected bmw 330e from prestige cars today. Had the lovely help from Daniel for a good month trying to find me the right car. He was always on the lookout and was completely honest throughout the whole process. I’m very happy with the car and the amazing help and support from Daniel!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Dan made the process very easy and…

Dan made the process very easy and smooth. Dan was available for me whenever i needed help and was able to get the exact vehicle with the exact spec that i was looking for. Amazing customer service thankyou Dan!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

My Second car with Prestige Cars

My Second car with Prestige Cars! Would recommend 100%! Their service, knowledge and reliability is excellent. Thankyou once again & to Dan for helping me out when I can be hard work when it comes to cars & what to do! Trust this company 100%!

10 September 2025
Unprompted review
Rated 4 out of 5 stars

Cracking experience buying my BMW

Cracking experience buying my BMW. They did such a good job in the prep work - not a scratch on it. Delighted! Dan was awesome and helped the process move hassle free. Slight delay on original pickup date which is the only reason for 4 stars.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

5* Team

Never leave reviews but after the service I have had from Charlie @ prestige cars I had to take the time out of my day to give this guy is credits.

Very patient with me when I couldn’t decide on what car to choose after saying yes to one car then changing my mind 5 times over 🤣

He gave boss advice he made sure he found the perfect car for me in what I wanted detail wise.

Boss team

Thank you for my BMW 3 series

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Bought a car from Mr ISAAC MENDEZ in half an hour car had a problem I was stuc on motorway start calling this gentleman he wasn't helpful at all with his permission we got the car to local garage I've spent 342 pounds on the car he asked me to send the bill after that I tried my best to contact him but he's not answering my calls, texts. I am going through CITIZENS ADVICE BUREAU to sort this they r not trust worthy 😕 I've paid by bank transfer to business account named MENDEZ PRESTIGE LTD and the gentleman I dealt with his name is ISAAC MENDEZ.

19 August 2025
Unprompted review

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