Prestige Cars Reviews 

Great experience with Prestige. Lauren was really helpful and responsive. I picked the vehicle just before Christmas and even over the break Lauren kept me updated on progress. My Audi etron arrived today 07/01/26 and I’m really pleased, looks great. Would highly recommend using Prestige.

Charlie looked after me throughout most of my experience with Prestige Cars, and I honestly couldn’t fault the service. I sent him photos of exactly what I was looking for, and he came back very quickly having found the perfect car. They even fitted a kit so it matched my vision exactly.

I’ll admit I was a little anxious before delivery as I hadn’t seen the car in person, but there was absolutely no need to worry — it was exactly what I wanted, if not better. Charlie stayed in contact throughout the whole process, everything ran smoothly, and the communication was excellent.

I’m genuinely over the moon with my car and would 💯 use Charlie and Prestige Cars again without hesitation.

BETTER OFF BUYING YOUR MOTOR FROM DELBOY! I originally posted the below review after weeks of trying to get my refundable deposit back and being ignored. "Prestige" Cars replied to me, asking me to send them the details, claiming they have no record. I sent all information and surprise surprise, no resolution two weeks later other than another generic single email claiming they sent it to the director.

Do NOT trust these people. If this is how they act over £250, they have zero integrity and will rip you off. Go to another dealer, these scumbags just care about making a quick sale and after-sales resolution is non-existent. Good luck if you have a car issue; these cowboys won't fix it if they won't even return my confirmed refundable deposit.

I won't bother contacting these scoundrels again, just posting this review to warn you NOT to use this company. I'll be filing a small claims court charge against them.

Ignore the ChatGPT response they post trying to look good. It's all nonsense. They'll claim they have no record but I've sent them all information, which they've ignored. They are cowboys.

Original Review:
I recently bought a car from them. I have been waiting for WEEKS for a £250 deposit that was confirmed as refundable to be returned to me. It's apparently been sent to the company accounts team to refund it but nothing. I've contacted them multiple times on different occasions over the last weeks and still have not received it.

I sent via bank transfer (not a payment processor like Stripe) so there is no excuse with it being delayed. They would have to return it via bank transfer which in 2025 takes two minutes via online banking. Even if they was using a payment processor, it would not take weeks.

The accounts department is either incompetent in returning money requested or are stringing me along hoping I give up. Both cases are bad.

Unfortunately I don't care if its £250, £25,000 or £20 quid. If money is owed and you tell someone you will return it, I expect it to be honoured, otherwise you come across as scummy and disingenuous. I can only imagine the hassle dealing with the company if I had a legitimate car issue in aftersale. I won't keep contacting them chasing it up as I already have multiple times and they have no intention of refunding else they would've by now. Next step is to contact bank for reversal and if that fails, small claims court.

I had actually left a good review previously, and would've bought cars off them in the future. what a way to mess it up trying to screw me about for £250. Great business model. Hope it was worth it.

I purchased a car in December. I had to wait two weeks to be able to collect it, and from the very first day after pickup, problems started to appear:
• One of the rear brake lights was not working
• The battery was old and discharged
• Water in the trunk
• A strange noise coming from the engine

I had to return to the dealership to have these issues fixed, wasting my own time and money. Unfortunately, only part of the problems were addressed.

The engine noise is still present (the aftersales employee claims this is “normal,” which I find unacceptable), and there is still water in the trunk.

My experience with this car dealer has been extremely disappointing. Avoid this dealership as much as possible.

AVOID AT ALL COST PRESTIGE CARS ESSEX
My experience with PRESTIGE CARS ESSEX ABSOLUTELY SHOCKING, guy called Charlie from sales department in particular. I seen a car on auto trader from prestige cars, got in touch said I wanted to buy the car and he said he doesn’t make much money from cash buyers and finance is within his favour but yes not a problem. I paid him £250 deposit to secure the car and he said he would be in touch next week and also said that he would imagine the car to be ready around the 22nd of this month . Heard nothing all week from week starting 14/7/2025, so I sent him a message on Friday 18/7/2025 at 2:00pm saying are we still ok for the following week. Then for him to reply “saying he’s had a nightmare and the car just went way over budget” little did he know, I had sold my car and was in two minds with the vehicle he was advertising and another but by him messing around saying he no longer has the vehicle the other one had been sold, he couldn’t understand why I was so frustrated because he said he would just give me MY OWN MONEY BACK and said that he explained all this to me (which he never) when you put a deposit down on a car and you agree to a deal the last people on earth you would think that would go back on it would be a car dealership but was I very wrong. Please don’t waste your time with this unprofessional company and please read other reviews from different people too. I’ve also just received an email saying the deposit will be paid back into my account WITHIN 10 DAYS, just wow. If it happened when buying an average Ford focus etc it wouldn’t of been an issue but it was a Mercedes with an agreed price of £45,500.O
Just to reply to your response, what exactly is the small fee you receive for getting the car sold on finance around £500? A very small amount of money, which is ridiculous for you to sell the car “at a loss”. Also it was not clearly communicated or I would not of wasted my time writing such a long review of poor service.

I purchased a Custom Mercedes EQC AMG Premium from Ellie at Prestige Cars and I couldn't be happier with the service, customer commitment and the standard of vehicle I have purchased. Would highly recommend to others!

Amazing service from start to finish. Fraser who looked after me was excellent and extremely patient with me throughout the purchase of my new car.

Well and truly the worst experience I have ever had to deal with purchasing a vehicle here’s my experience with prestige cars.
On the 23/10/25 I put a deposit on an E class which I was told would be ready by the week after I was then told by Lauren the prep are behind so it would come the next week the week after came along and I was told they weren’t happy with the splitter so it would be 100 percent the next week as they want it perfect seen as it’s coming all the way to wales which is fair enough.
Fast forward to the 19/12/25 the day the car was supposed to be delivered I booked a day of work. I then receive a phone call from Lauren saying the driver has phoned in sick it will have to be the next day.
The day the car finally turned up I was appalled at the condition of the car and was quite shocked as I was told they wanted it perfect.
:Car wasn’t washed or tyre shined
:Overspray on both sides
:Bad and see through paint on front bumper
:Damage dents and scrapes on N/S quarter
:Bad paint on N/S door out of colour also
:N/S/F wheel arch lining hanging out
:Interior bootlid switch snapped and missing
:Reversing Camera not working or retracting

I paid for the vehicle as they were happy to get the stuff done. Most people would have rejected the car but being patient I gave them a chance to fix the issues. they came to pick up the vehicle 2 days later.
Here’s when the problems really began Lauren kept promising then the car would be ready a certain day as they were only waiting for the reversing camera to be done and the car would be ready. 3 weeks later the car still wasn’t done unfortunately by then my patience had worn thin and I asked to cancel it and get a refund which was accepted by Lauren and Mike.
It’s now been 1 week. the refund was already supposed to be processed and I still haven’t received it and I am getting ignored by the company from every avenue including payments, admin and Lauren it’s like talking to a brick wall. I was more than patient with the company and haven’t really done anything wrong I haven’t abused anyone or been aggressive in any way but this is dragging on close to 3 months now. totally unfair treatment of a customer.

Charlie was amazing and answered all questions with no hesitation. Great service !

Absolutely brilliant. Lee and entire team were fabulous. Probably the easiest car buying experience ever. Will definitely be back when trading in.

Absolutely outstanding service. I genuinely can not recommend Prestidge cars . As promised my car sold, then Zy contacted me. To arrange collection. Chris the driver arrived to collect car, he kept updated on his eta and when he arrived he was so friendly. Chris was lovely as I was a little apprehensive but he put my mind at rest. Money in account within minutes. Received guidance and support all the way through. Absolutely brilliant and I will 100% recommend Prestidge Cars - Thank you!

Sold my car to Prestige cars about 4 weeks ago. I dealt with Dan who made the experience easy and took the worry out of it. Arranged collection from my home in Northern Ireland. Would really recommend. Brilliant service.

I bought my car 4 weeks ago and still have not received my V5C. I have asked 3 times for any updates on whether the application had been submitted, as I would have been really understanding if they had just forgotten. I have received no apologies and little communication. All I was told was that she would check with a colleague. Nothing has been sorted, I’ve had no further information. I called the DVLA today and they said that there has been no application for a V5C in my name. Disgusting service. Now I have to pay a fee for another V5C. So disappointed.

Brought my Range Rover through Charlie and Elliot what a simple experience both the guys couldn’t do enough to help with such a short dead line top lads

Ellie was absolutely fantastic from initial enquiry to delivery and completion of vehicle.

Would highly recommend to anyone in the market for a new car!

Great customer service from the Service Team in Orpington. Especially Liva Grace.

Been dealing with Charlie the past couple weeks and he has been spot on the whole time, gave me plenty of options to choose from and was always keen to find exactly what I wanted.

Charlie was so helpful, couldn’t recommend them enough. Found me the exact car I wanted. Process was so quick and efficient.

Will definitely be going back through them for my next car.

Couldn’t fault the whole process. I initially made an enquiry just to see what was out there, and was contacted by Charlie, who was amazing. He wasn’t pushy and had my best interest always in mind, and was truly there to help me. When I decided what o was after, Charlie got straight to work and found a car for me which ticked all the boxes and did this within a day. He made the whole process super simple and stress free, and was always there to answer any questions, I couldn’t thank him enough, or fault any of the process. From deciding on the car, Charlie and Elliot managed to get it ready for me within 2 weeks, which was unlike anything I’ve seen! And when I went to view the car and pick it up, the whole process was smooth and stress free. Car was in great condition and couldn’t fault it, if you are hesitant and not sure who to go with when buying your next car, I seriously couldn’t recommend PrestigeCars, (and especially Charlie!!) enough.

My experience with prestige cars was incredible. I absolutely love the car that I received and it came as described and in perfect condition. I was first accompanied by Charlie who offered and provided perfect assistance, he kept me updated regularly throughout the whole process and gave me a great deal, he was incredible. I was then passed onto Elliott who finalised the car for me and also updated me constantly and ensured everything went smoothly. I would give this company a 10/10 not just for their great customer service, but because they offer great cars at a great price. I definitely recommend to anyone who is considering off this company.