Prestige Cars Reviews 

An amazing experience from start to finish. Charlie was so helpful and provided excellent customer service throughout. Such a quick process and I was kept updated throughout. He sourced exactly what I was looking for. From initial enquiry to the drop off of the car, it was amazing. Highly recommend and truly a brilliant service.

Smooth from start to finish, no question left unanswered and always eager to help, got me a great deal on a great car! Highly recommend! Thanks to Dan and all the team at Prestige!

I bought a 2021 E-Coupe from Prestige Cars in June last year. I used all of my savings and bought it with great excitement because it was like a dream car for me.

I did not test drive the car before buying it. The salesman, who I believe was called Charlie, was very reassuring and I trusted him. I only properly saw the car at the time of delivery, and at first everything seemed fine because I was so excited to own it.

However, after I got home, I started noticing several serious issues. The bonnet was misaligned with visible gaps, the paint was coming off, and all four wheel arches appeared to have been badly fitted and not secured properly. It looked as though the car had previously been in an accident and then poorly repaired, despite it not being recorded as any insurance category.

When I went back to Prestige Cars and raised these concerns, I was told that the car had been sold to me at a low price, as if that somehow justified the condition. After that, I sent multiple complaint emails, texts, and made phone calls, but I received little to no response. I also never received the V5 logbook and had to apply for one myself through the DVLA.

The car has major structural and cosmetic issues, and I now feel completely trapped. I had hoped to move on and buy a house, but when I tried to sell the car, I realised I could not get a fair value because of the condition it was sold to me in. I feel I was misled and sold a badly repaired vehicle without proper disclosure.

This situation has cost me a huge amount of money, stress, and time, and I honestly do not know where else to turn now.

I Recently purchased a £30,000 car and it arrived in terrible condition. Items from previous owner including rubbish and no vallet. I have been asked to get quotes and fix this myself.
Car arrived with one key (damaged).
Visible marks on the exterior and scratched alloys that they claim must have happened on delivery.
Trying to resolve these issues and no one is getting back in touch, certainly not prestige.

Had a great experience with Sam, the customer service was fantastic and was able to test drive the car - recommend to anyone looking buy. Car was really high quality - would purchase again!

Let me start with if I could give this car dealership 0 ratings I would it’s run very unprofessional.
the owners are con artists and will manipulate you into thinking the car is perfect little do you know the car is barely road legal never any v5 present as you can see from all the bad reviews this dealership does not own any cars they are a middle man once they receive the money from a finance company to BUY YOUR CAR FOR YOU they do not care what the car looks like as long as it’s signed over into your hands everyone trust the reviews
I cannot scream this enough check there google reviews also.
do not buy from here !!!!

I would seriously AVOID this disgrace of a car dealership ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️

Enquired about a Mercedes glb on their website and was put onto Bradley via WhatsApp on the 18th march.
Rushed into putting the reservation deposit down to secure the vehicle which cost £249. And hit me straight away with signing a finance agreement to which I stupidly agreed.
A little after this I asked for the registration plate so I could check the insurance and find a quote ready to pick up Saturday the 28th. I was told the car had recently come off a private plate and was given the original reg plate for references, however when i checked only the private reg plate was coming up on the gov website and insurance companies. I questioned Bradley on this and he said to keep checking over the next few days to which I did.
After 5 days I checked on the gov website and no v5 had even been issued for the original plate to be put on so it was clear Bradley was lying about the private plate recently coming off.
I asked him if he had the logbook for the private reg at least so I could change over to my private after collection, to which he said no he doesn’t. I opted to cancel going ahead with the process of buying this car due to no logbook for a private plate and of course the original plate. Bradley argued this and said i can go to the post office when I collect the vehicle to apply for a v62. I stated Buying a 26 grand car why should I as a customer have to do this? I shut this down immediately and said I will not be taking the car whatsoever.
I the called the finance company and they said the dealership need to cancel the finance themselves to pay back the money to them and it’s now 2 weeks later and they have not paid the finance company back which means i am still tied into a finance agreement for a car I do not own. When I bought this up to Bradley he gave me an email for the finance and payments side of the company, to which I emailed them and they said they don’t deal with this and that Bradley himself deals with it. I tried to contact Bradley on WhatsApp and with no suprise I am being ignored.
I’ve been pushed from pillar to post with this company to have a finance agreement settled, they are scammers and are only interested in taking your money and completely wasting your time. I have never felt so stressed buying a car in my life.
And to add, this company like to use voice notes via WhatsApp maybe to cover up screenshots of their lies & ill salesmanship.
Please also check their tiktok page and watch how they boast about the commission and money they make, this is clearly from them robbing genuine people.

Prestige cars you should be ashamed of yourselves.

DO NOT BUY FROM THIS COMPANY!!! WORST SERVICE POSSIBLE!! CAR WILL HAVE PROBLEMS WITH IT!!

Arrival of car was disgraceful and not what you would expect from a business and the after sales is an absolute joke and so rude

Messaging about the car was fine and they sorted delivery but as soon as the car arrived there was scratches on the alloys and scratches on the car it was also chipped in places!

Auxiliary battery malfunction light came on when they were delivering it which needed replaced and they wouldn’t let me book it in a garage they done it and took it to the cheapest garage about, no care.

Lifted the bonnet up and there was snapped plastic around the battery cover.

They only gave me one car key which was never mentioned prior to the car arriving.

They also put wrong size tyres on the car they put 215s on when they should be 225s

Tracking was off.

They didn’t even have a logbook or v5 slip, very concerning again none of this was mentioned before the car arrived.

Absolute disgrace from delivery of the car onwards

Had problems with the car since which they take days to reply to messages and don’t answer calls either and when they do they are rude claiming they booked me in and I asked when and they refer back to when they booked the auxiliary battery malfunction which was complete different problem this was for the tracking.

When they do claim they have then booked me in for the tracking to be sorted I go to the garage and they tell me there has been no booking and haven’t got anything down on their side! Luckily that garage fitted me in but I had to pay and now prestige are refusing to pay me for this!

Wouldn’t recommend this company to my worst enemy absolute disgrace!!

On my visit to AL Prestige, unfortunately I blew a tyre outside their premises. The staff came out and helped me to get back on the road, even before they knew I was a potential customer.
They made the purchase of my car a very easy and pleasant experience.
The vehicle needed a MOT, which their mechanics carried out there & then, and they delivered the car to me (20 miles away) on the same day.
Absolutely fantastic customer service...I can't say enough good things about them.

Watch-out. On the face of it, a reasonable car supplier BUT...
- the salesman did not understand the position re luxury car tax on the vehicle I purchased
- the standard guarantee/warrantee is capped at a very low £ level, making it virtually worthless,
- the 'free AA cover' is also very limited making it virtually worthless.
- the 'service' on the car I purchased comprised just an oil filter change
- after 3 emails to them asking for the promised copy of the HPI check there has been no reply.

If you decide to purchase from 'Prestige Cars' remember, buyer beware, and in my experience, do not expect a 'prestige' service.

There isn’t enough stars because this company deserves more than 5. Elliot and Charlie are such incredible people so knowledgeable and professional. The entire process was so smooth. Bought my vision to life what a great experience I will never be going anywhere else. Truly beyond grateful to Prestige Vehicles for my new car!! First class delivery service was such a great hassle free bonus! Thank you xx

Wouldn’t even bother enquiring about any vehicle tried purchasing a vehicle for about a week no progress at all waste of time !

We bought our first electric car from Charlie and Elliott. The process was very easy, Charlie sorted everything as agreed and managed to get the car ready very quickly for us. There was a small issue with the trim in the boot but Elliott sorted it no problem and no hassle. I would definitely recommend Prestige, great deals and 5 star service 👌

I recently purchased a car from Prestige Cars and had a really great experience from start to finish. Lauren, who handled my purchase, went above and beyond to make everything smooth and stress-free. She was friendly, knowledgeable, and always happy to answer any questions I had.

The whole process felt easy and well-organised, and I felt genuinely looked after as a customer. The level of service was excellent, and it made such a difference having someone as helpful and attentive as Lauren.

I’m really happy with my car and wouldn’t hesitate to recommend this company to others. Thank you again for such a positive experience!

Lauren found my dream car for me.
Nothing was too much trouble and I asked her plenty of questions repeatedly, changed my mind on numerous occasions and she accommodated my every request .
Lauren and the whole team were fantastic and really professional.
Would highly recommend and would not hesitate to use prestige cars again.

Great experience with Lauren at Prestige Cars. There were a few issues, but she handled them quickly and efficiently. They do what they say they will, which is refreshing and rare for a car company. Really appreciated the honest, reliable service.

I recently bought a car from Lauren, and I honestly couldn’t be happier. From start to finish, she made the whole experience feel easy, relaxed, and genuinely exciting. She was so helpful, answering all my questions without ever making me feel pressured, and you can tell she really cares about her customers.

The car itself is absolutely perfect & genuinely the car of my dreams. It’s exactly as described (if not better!). You can tell it’s been well looked after.

I’d 100% recommend buying from Lauren to anyone. She’s friendly, trustworthy, and made what can sometimes be a stressful process feel really enjoyable. Thank you again, I’m over the moon with my new car!

I purchased my car early January 2026. Then collected it around 14th January. The car had a drive train fault on collection which I was told would be rectified to a garage local to me, due to how far I live from the garage, this still has not been resolved (23rd March.) There was also nearly 8000 miles on the car additionally to advertised which has still not been answered despite numerous emails and messages. The offer was to collect the car with no courtesy car available for when it was being repaired but I need a car for work purposes. This has been a very bad experience despite paying the full amount for the car prior to collection as believed it was a reputable company.

Do not use prestige cars of Essex!

Total con artists who just don’t care once they have your money.
In short, because there is a character limitation on these reviews, I first contacted Prestiege in Feb/March 2025, to source a car for me, I was given Lauren as my “senior sales executive” after a few weeks, Lauren had sourced a car for me within budget, my dad inspected it before it was due to be delivered to me in Glasgow and he was assured that the few issues there were with it upon him looking at it, would be fixed before delivery a few days later. These things were not fixed, and infact there were further issues. It was delivered with a large number of cosmetic issues, such as trim hanging off, scratches, poor paint repairs and buttons stuck on the center control panel, which when I contacted them with pictures they came back a few weeks later and basically said that as I signed for it, even though I told the delivery driver I wasn’t happy with a few things, and he told me to just send pictures, they weren’t going to be fixing it. But they would fix investigate the electrical issue I had also raised, I was then without the car for 3 weeks.
Fast forward 4 months, after getting having the finance company organise an independent inspection of my vehicle, they were going to drive it back down to Essex - from Glasgow - and repair the issues, as they were deemed to not be fair wear & tear and it had been sold to me in a poor condition. I was then without the car for a further 7 weeks.
Upon re delivery after the issues were supposed to be fixed, they were not. The car came back with further cosmetic damage, poorly done paint work and things that were meant to be fixed not. The car arrived, was inspected by myself, my husband, my dad (who was visiting) and then sent back the same night after being assured again, by Lauren, it would be fixed and my dad could inspect it again before it was re delivered. Upon his inspection a week later, there were still issues, when he stated this to Lauren she became aggressive and raised her voice (I was on the other end of the phone to my dad) saying that I was never going to be happy and just wanted a brand new car and not pay the money for it - which was simply not the case. All I wanted was a car that was of a reasonable condition for its age, as stated by the independent inspection. Anyway, I initially was going to reject the vehicle at this point, however I spoke to my finance company who said that I wouldn’t be able to get any money back for the time without the car, which at this point was thousands of pounds wasted, so I decided to keep it, and get any remaining issues fixed myself.
Overall I was as without my car for over 3 months in total. I have issues with my mobility and I am registered disabled, I also have a young child and I rely on my car, Lauren was made aware of this. The whole process has caused me a massive amount of stress and upset, I’ve polite and accommodating throughout and have been totally taken advantage of for it.
To add insult, I have since had another issue come up with the headlights that are going to cost me over £2000 to fix.
This company DO NOT care about you once they have your money, they’re too busy making a mess and selling other cars full of issues to be fixing ones they already have the money for.
Please, save yourself the time, the stress and the money, and do not buy from these guys!!

Concerns Regarding Recent Car Purchase Experience
I am writing to express my serious concerns regarding our recent experience with your dealership while purchasing a vehicle.
My husband and I have purchased cars from long distances in the past without any issues; however, our recent encounter with your garage has been significantly different, leaving us deeply frustrated and disappointed. Since placing our deposit in November, our experience has been riddled with challenges and unprofessionalism.

Here are the main concerns we wish to address:
- Customer Service: Each time we reached out regarding problems with the car, we were met with rudeness and a lack of willingness to assist us. This has made our experience incredibly uncomfortable.

- Vehicle Condition: The car we purchased had water ingress issues. When we first reported this, we were misled to believe it was simply water entering during the valeting process. Trusting your garage, we drove off, only to discover that the water posed a significant hazard, particularly given its proximity to the electrical systems and battery.

- Repair Process: We returned the car for repairs, with assistance from the finance company, and it remained with the dealer for almost three weeks. Unfortunately, the repair work has not been completed properly, adding to our concerns.

- Ongoing Communication Issues: Despite the unresolved issues, conversations with your team have continued to be unhelpful, and my husband was met with further disrespect during a recent phone call.

Given these circumstances, we feel strongly that the level of service we have received does not reflect the standards that we anticipated when choosing your dealership.