Prestige Reviews 

5,454
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 655 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and durability of products, noting their long-lasting performance and robust construction. Many appreciate efficient heat transfer, non-stick properties, and thoughtful design features in items like pans and utensils. The ordering process is generally smooth, with consumers consistently reporting prompt delivery of purchases and spare parts. However, some customers noted occasional issues with delivery communication, such as parcels left unattended or tracking not updated promptly. A few others felt there were problems with product descriptions, leading to items being the wrong size or different from advertised, and some experienced issues with non-stick coatings or incorrect spare parts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the durability and feel of items... See more

Quality

Reviewers mention positive feedback about quality, with many praising items like frying pans, baking trays,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and prompt delivery... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of ordering and prompt... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rapid delivery, good quality pan set including stockpot, plus range of kitchen utensils. Have used several times now and working well with the induction hob, Pans feel robust, heavy enough but weigh... See more

Rated 4 out of 5 stars

Easy ordering and quick delivery. Two worries: first why does the rubber harden so quickly, even when not used. Secondly, will the pressure cooker we have become unsupported like a previous Prestige... See more

Rated 4 out of 5 stars

I recently put the Prestige 6-Piece Cast Iron Set to the test on a date night, and the results were restaurant-quality. The 25cm grill pan and heavy press are a game-changer for searing steaks; they r... See more

Rated 4 out of 5 stars

Ordering process at first was asking for code from my mobile, which never came. After a week was able to proceed using email connection. Was able to select spares for pressure cookers, no problem ther... See more


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Kitchen Supply Store

About Prestige

Written by the company

Prestige knows modern life is busy. Sometimes too busy. You’re juggling work, kids, social lives and everything in between.

We’re here to help you choose the right products for your kitchen.

Practical, quality designs that make cooking more enjoyable and cleaning up less of a chore! We’ve been trusted by generations for over 80 years.

Using our expertise and customer research, our mission is to create problem solving products that save time and fuss in the kitchen. From first timers to experienced cooks, we’re always there when you need us.

Prestige. Cooking made easy. Shop Mickey and Friends Bakeware Shop Nadiya Hussain Cookware Shop Pressure Cookers Shop Eco Kitchen Contact Us


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,454)

631 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No customer service & unsafe product

am extremely disappointed with Prestige Cookware.

I contacted Prestige on 15/01/2026 regarding an order originally placed in October 2023 via Amazon. The non-stick coating on multiple saucepans has degraded and is flaking off into food, which is obviously a serious safety concern. I most recently noticed this while cooking a cheese sauce.

The pans have been used correctly throughout:
• Only silicone or wooden utensils
• Cleaned with soft sponges
• No misuse or harsh cleaning products

Amazon advised me to contact Prestige directly under their 5-year warranty.

Since contacting Prestige:
• My WhatsApp message has been completely ignored
• Phone lines appear to be switched off
• Comments I left on social media asking for help have been deleted

I have made multiple reasonable attempts to resolve this and have received no response whatsoever. Deleting customer comments instead of addressing legitimate safety concerns is extremely concerning.

I would not recommend this brand based on both product quality and complete lack of customer support

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Bad company

Bad company. I was sent damaged goods, company phone number no longer works, the company ignores emails and messages, no one contacts you. Happy to take your money but customer service is non existent.

21 January 2026
Unprompted review
Prestige logo

Reply from Prestige

I am sorry your order arrived damaged, We did reach out via Trustpilot for further information regarding your order, but did not have a reply from you. If you would like to get in touch to have your damaged order dealt with, please follow the below link
https://www.prestige.co.uk/pages/contact
Thanks, Rachel

Rated 5 out of 5 stars

All good

All good, had a few in the past, had to purchase another as could not source a replacement weight, as it had been dropped and broken..
Bad design to be made in plastic, just shattered on floor, was not happy. .

11 January 2026
Rated 2 out of 5 stars

The handle for my pressure cooker…

The handle for my pressure cooker arrived promptly but was broken. The jiffy bag containing the handle was not padded enough to protect the handle. I had also asked for instructions to fit the hold down strip but these were not supplied.
I have e mailed the company along with photos but have not yet had a resolution.

14 January 2026
Prestige logo

Reply from Prestige

Hello Catherine

I sincerely apologise for the inconvenience caused by the damaged Pressure Cooker spare part. We understand how frustrating this situation can be, and it was certainly not our intention to cause any unnecessary inconvenience.

I have taken immediate action to arrange for a replacement, which is scheduled to reach you by through our nominated carrier DPD

Upon receiving your replacement, please ensure the responsible recycling of the damaged Pressure Cooker part.

Kind regards,
Rachel

Rated 5 out of 5 stars

My friend in the kitchen

My Prestige cooker was bought in 1977 so it has been a wonderful piece of eqipment still going strong I love it.
Thank you for producing a wonderful work horse. Mrs m Farrant owner of above.

10 January 2026
Rated 5 out of 5 stars

Excellent products

Excellent products in the 5 piece set. Especially pleased as previous purchases didn’t work on our old induction hob.

18 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look