Premium PlanReviews 

298
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Had a car finance from them 4 half years ago they was amazing never had a problem when I need another car a will be applying with this company again thank you premier plan

Rated 5 out of 5 stars

Premium Plan offered me a finance package, despite me having some serious credit issues, where many companies had turned me down. This was all arranged via a local dealership, not done through a "bad... See more

Company replied

Rated 5 out of 5 stars

Can not express my gratitude for premium plan! Extremely friendly staff team who answer every question no matter how small, very quick responses and payment to dealership also, I’ve seen reviews of pe... See more

Company replied

Rated 4 out of 5 stars

They helped me when no-one else could or would. The process was relatively easy and quick and all the staff I have spoken with have been excellent. They genuinely look at your current circumstances an... See more

Company replied

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Premium Plan is part of the Totemic Group which has over 20 years’ experience in helping people in financial difficulties. Since 2012 we have helped place over 4,177 people into their car with an affordable finance solution. At Premium Plan we put our customers at the centre of everything we do and focus on giving you the best service and products possible. We know that changes in financial circumstances can affect your ability to secure car finance and leave you in a stressful position. This is why we take the time to understand you and your financial situation better and make decisions based on much more than just your credit score.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

298 reviews

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4.6

All reviews

(298)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent custoner service

excellent custoner service. this is my second car through this company and certainly wont be my last

9 September 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for your positive review Amanda. It’s great to hear from a returning customer. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Having never thought I could get some…

Having never thought I could get some form of finance due to my personnel circumstances ... Premium Plan were really easy to deal with. Fast and efficient!!! Highly recommended.

5 September 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Samantha for taking the time to write such a positive review. I’m glad we were able to help. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Easy process from start to end.

Easy process from start to end.
Everything can be done over the phone and via email, would definitely recommend

19 August 2019
Unprompted review
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Reply from Premium Plan

Thanks Rebecca for taking the time to write such a positive review. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Advisors were very polite and…

Advisors were very polite and knowledgeable. Always treated me with respect throughout the process.

6 August 2019
Unprompted review
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Reply from Premium Plan

Hi Niall, it is great to hear how positive your experience with us was. We really hope you enjoy using your new car.

Rated 5 out of 5 stars

happy customer

Very pleased with the service, always answered all my questions prompt either by email or phone, would recommend using them to all

5 August 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Paul. It is great to hear that you would recommend our services to all. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Thanks to Alex and his colleagues. Was made to feel important all through the process and not like a second hand citizen like other companies. Would recommend them to anyone. Thanks a lot. Much appreciated.

5 August 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Michael. We will be sure to pass on your lovely comments to Alex and the rest of the team. We hope you enjoy using your new car!

Rated 5 out of 5 stars

Excellent service

Excellent service, first time using premium plan and can’t speak highly enough of them and so easy too deal with, we applied and drove away in a new car all within 10days.

5 August 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Dean for your positive review of our business! It really means so much to hear how easy your application was. We really hope you enjoy using your new car.

Rated 5 out of 5 stars

Premium plan are just excellent

Premium plan are just excellent. Treat you like a human and judge your current situation rather than your past. Explain everything too a fine detail and no pressure sale.

Highly recommended.

27 June 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Tyrone, for your positive review. It is great to hear such great comments. We really hope you enjoy using your new car.

Rated 5 out of 5 stars

Professional and supportive.

I found the whole process with Premium plan professional and supportive. They were quick to update and advise. Big thanks to Tom for his support in supporting to help find the right car and negotiations with the dealership. Beginning to end painless and easy resulting in my new car, thanks team. Rob

27 June 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Hi Robert, thank you for you review. We will ensure Tom and the team are made aware of your positive comments. We really hope you enjoy using your new car.

Rated 5 out of 5 stars

Application was easy

Application was easy , staff friendly and helpful ,approval came back quick, this is second time I have used them.

17 June 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for your review Ian. It is reassuring to know you were confident in our abilities to be able to support you with a second vehicle. We hope you enjoy using your new car!

Rated 5 out of 5 stars

Massive thanks to Alex..

Massive thanks to Alex... Made the process so easy! Very straight forward how the application was progressing and what was needed. Couldn't be happier!

10 June 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Dave, it is lovely to hear how straight forward you found our application process. We hope you enjoy using your new car!

Rated 5 out of 5 stars

Premium Plan offered me a finance…

Premium Plan offered me a finance package, despite me having some serious credit issues, where many companies had turned me down. This was all arranged via a local dealership, not done through a "bad credit" site and the package is at a fairly decent APR, all things considered. This company helped me out, allowing me to replace a car that was rapidly falling to bits and causing more financial concern. The whole deal was authorised quickly and without much fuss.
Thank you.

25 May 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Jenny for your positive review, it is great to hear how we have been able to help your situation. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Excellent service

Excellent service! A lot of paperwork but nothing you would not have at home. Always answered questions but generally the process us quite easy. I was approved for over £3k finance despite the fact of not having perfect credit history but affordibility is taken into consideration. Very proffesional and helpful staff members. Adele was a star!! Very helpful, friendly! Thank you!!

16 May 2019
Unprompted review
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Reply from Premium Plan

Thank you so much for taking the time to write such a positive review. We will be sure to pass on your kind comments to Adele too. We hope you enjoy using your new vehicle. Kind Regards, The Premium Plan Team.

Rated 5 out of 5 stars

Fantastic

Fantastic, could not be more helpful. Very fast and efficient.

1 May 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Joanne. It is great to hear how fast and efficient we are for our customers. We really hope you enjoy using your new car!

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Sorted my finance even with a little hiccup from the dealership.
Paid out when promised and made everything as easy as possible.
Special mention to Lucy, Bethany and Sharon who helped throughout.

1 May 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for taking the time to write us such a positive review. We will pass on your comments to Lucy, Bethany & Sharon. We really hope you enjoy using your new car!

Rated 5 out of 5 stars

Very good service keep up the good work…

Very good service keep up the good work thanks for making it happen being able to help me finance my dream car

25 March 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Hi Shane, thank you for taking the time to write a review about the service you received from Premium Plan Limited. We hope you enjoy using your new car!

Rated 5 out of 5 stars

amazing

I can honestly say they were amazing, so easy to deal with great customer service and everything went through hassle free

25 March 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for your review Emma. I am glad to hear how happy you are with our service! We really hope you enjoy using your new car.

Rated 4 out of 5 stars

all well that ends well

Somewhat confusing initially with contradicting information, but turned out well in the end

11 March 2019
Unprompted review
Premium Plan logo

Reply from Premium Plan

Hi Dorn, thank you for your review. Apologies if you feel you started the process a little confused and it is great to hear you ended with a positive outcome. We hope you enjoy using your new car.

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