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Premium Car Buying Service Reviews 

1,406
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 397 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the dedicated staff for being incredibly friendly, polite, and professional, ensuring that every single interaction remains pleasant and reassuring. Consumer feedback emphasizes that the entire buying and selling transaction process is remarkably smooth, exceptionally well-organized, and completely free of any stressful sales tactics. Some reviewers were not happy with unexpected price reductions and difficult negotiations that occurred during the final vehicle collection appointment at home. A few other people also felt that the preliminary online valuations could sometimes prove overly optimistic before the team completed thorough physical vehicle inspections.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Service

People report positive experiences with service, highlighting a seamless, fast, and straightforward process.... See more

Price

Consumers find price and valuation experiences to be positive overall. Reviewers frequently report receiving... See more

User experience

Customers had positive experiences with user_experience, describing the process as smooth, clear, and... See more

Product

Users describe ambiguous interactions with product evaluations, highlighting both positive acquisitions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less th... See more

Company replied

Rated 5 out of 5 stars

Conor was excellent in his communication skills, made all so easy and responded in very good time. When Conor and Ian arrived they were punctual, smart and professional but friendly as well. They... See more

Company replied

Rated 5 out of 5 stars

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, w... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,406)

392 reviews in the last 12 months

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Rated 5 out of 5 stars

5-Star friendly and prompt service

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, was always friendly and courteous. They offered the best price on the day (beat WBAC by almost £1000) but ultimately I was able to match this from a local family run garage, and that proved to be slightly more convenient. I would happily contact them again in the future, and would highly recommend to give them a try. Btw I found them via an initial approach to Motorpoint.com, another outfit that has has always been good to deal with.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Abs was professional and pleasant

Abs was amazing. Very polite and professional. He arrived on time and explained everything thoroughly. I would definitely do business with him in the future if I had another opportunity.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Abs was absolutely outstanding

Abs was absolutely outstanding. He was highly professional, genuinely lovely to chat to, and incredibly helpful in inspecting and arranging to take my car the very same day. I’d highly recommend PCBS for their wonderful service and wouldn’t hesitate to use them again!

23 May 2026
Unprompted review
Rated 4 out of 5 stars

Wayne is very efficient and a good…

Wayne is very efficient and a good representative for PBSC he lets you know what he is doing at every stage of the process which is very helpful. Paul and Jason were both personable and pleasant and very helpful

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

Fabulous experience. Much more simple than everyone else I’ve used.

Would recommend and may well be back soon!

19 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the fantastic feedback! We’re delighted to hear that you felt our approach stood apart from the usual car-buying experience. Providing an honest, fair, and personal service is exactly what we strive for, and we really appreciate your recommendation.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Abs was very helpful and professionals

Abs was very helpful and professionals. Would recommend this company.

18 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Abs provided professional, helpful, and polite service. We truly appreciate your recommendation and your kind support.

We’ll be sure to pass along your compliments to the buyer—he’ll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 4 out of 5 stars

Great experience with Abs

Great experience with Abs, thorough check of the car and price agreed was almost what was offered on the phone due to unknown issue.

2 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Review on transacting with Abs at PCBS

Just sold my car through PCBS. Abs contacted and remained my contact point throughout, arrived early on the day, very nice guy, fair and professional in his approach. Yes the price was slightly lower than originally anticipated, but acceptable given some raised concerns. Would recommend.

16 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Great experience

Really easy experience and Reuben and Stu explained everything clearly to me at every stage. Would recommend

16 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Charming fello by the name of Abs

Charming fello by the name of Abs. He was very good to deal with. He knows his business and told me things i didnt know about my car.

16 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Today I saw Abs

Today I saw Abs, he is a very nice person. He really helped me to sell my car. He went above n beyond to make the deal done. I am really happy with his customer relationship. I’ll recommend him to my friend and family to buy m sell their vehicles,

15 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated. Your recommendation means a lot to us.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Wayne and Ian were great to deal with…

Wayne and Ian were great to deal with and very knowledgeable. Thanks for the transaction.

14 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Reuben and Alan were very helpful and…

Reuben and Alan were very helpful and professional and made selling my car very easy and hassle free, I recommend to anyone selling their premium cars

14 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5-star review. We truly appreciate it and are delighted to hear that you had such an easy and hassle-free experience. Your recommendation means a lot to us.

kind regards
Premium Car Buying Service

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