You say you have the stock required and after payment you inform the customer you are waiting for a delivery but have a new stock from the same manufacturer. Just be honest, sell what you advertise a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent custom service and Knowledge. Extensive range of products to suit everybody’s pockets. I received focused customer based service that’s not all about the money, the issues I had due to M... See more
Times are difficult with the Covid19 outbreak & they didn't have one of the items I had ordered, communication was good & they let me know, then got my refund straight away, the staff at the shop we... See more
Company replied
At first your web page mislead me when ordering pots what size is 10 litres and so on, i phoned the shop and a helpful guy gave the the sizes in old English, can i suggest a chart giving the litres,... See more
Company details
Information provided by various external sources
Premier Grow Hydroponics, UK's premier Hydroponic growing equipment superstore, Nutrients and Lighting. Home of the Genesis Formula. Leicester.
Contact info
Pinfold Road 11, LE4, Thurmaston, United Kingdom
- premiergrow.com
Absolute shambles
Still ain’t recived my item and still ain’t recived refund it’s a shambles said last week would post it out and still ain’t recived now said just give me refund and not heard anything back stay clear 💯
19 October 2020
Was with me super quick
Was with me super quick, packaged very well and still the cheapest price around for what I wanted 👍
4 October 2020
Unprompted review
Reply from Premier Grow Hydro
Thank you for your 5* review :)
The place to go!
Great website, quality products with fast secure delivery :)
18 September 2020
Unprompted review
Reply from Premier Grow Hydro
Thank you Lou for this feedback and i hope to see your name again so we can continue provding a top quality service :) Have a great weekend !
Fantastic service....
First time using premier grow...Great prices first class service and delivery..Wellldone will definitely recommend 👌
17 September 2020
Unprompted review
Reply from Premier Grow Hydro
Thank you for your kind words Colin :)
Great item just as described
Great item just as described, easy to order and came when they said it would.
The item was well packaged.
I have recommended you this site to friends and family and will use them again.
11 September 2020
Unprompted review
Reply from Premier Grow Hydro
Always good to read reviews like this. Thank you :)
Reliable and Prompt Delivery.
I had been trying to buy this product at garden centres but never found it stocked. Although it was a large bag it was the best value and I shan't need to restock for quite a while. The product was shipped promptly and I was kept informed of its estimated arrival. Very good service. I am posting this review without having used it yet.
11 September 2020
Unprompted review
Reply from Premier Grow Hydro
Thank you :)
Great store reasonable prices
Great store reasonable prices, good range of products and cheaper than competitors online.
10 September 2020
Unprompted review
Reply from Premier Grow Hydro
Great review... Thank you :)
Very quick and reliable service.
Very quick and reliable service.
You get what you pay for.
Thanks
9 September 2020
Unprompted review
Reply from Premier Grow Hydro
Thank you for your feedback :)
Faultless service
Faultless service, well packaged air pots delivered following day. Very pleased.
3 September 2020
Unprompted review
Reply from Premier Grow Hydro
Thank you for your feedback :)
Hi my friend was very pleased with…
Hi my friend was very pleased with item, thanks for sending to us thanks hilary
13 August 2020
Unprompted review
Reply from Premier Grow Hydro
Great to hear :) thank you for your feedback
Reply from Premier Grow Hydro
Thank you for your feedback :) Always here to help
Excellent service
Excellent service, First order got lost for a few days so they instantly refunded the £7.99shipping costs.
Will be using again for a big order soon£400 plus...
10 August 2020
Unprompted review
Reply from Premier Grow Hydro
Hey Darren,
Cheers for the feedback! Be sure to get intouch if you need anything else.
Perlite purchase
Goods arrived safely and on time. Great service and highly recommended. Add that to a great price and it was a win, win situation.
6 August 2020
Unprompted review
Reply from Premier Grow Hydro
Good afternoon Graham,
Thank you for your kind words. Hope to serve you again :)
Brilliant company to deal with 👍🏼
6 August 2020
Unprompted review
Reply from Premier Grow Hydro
Hi Sam, thank you for your feedback and hope to deal with you again :)
Reply from Premier Grow Hydro
Thank you for your feedback. Hope to have you back as a customer
Good service
4 August 2020
Unprompted review
Reply from Premier Grow Hydro
Thank you for your feedback :) Hope to see you as a returning customer.
Times are difficult with the Covid19…
Times are difficult with the Covid19 outbreak & they didn't have one of the items I had ordered, communication was good & they let me know, then got my refund straight away, the staff at the shop were helpful & pleasant with smiley faces.
Big thank you, I will be using the service again soon.
Ken Andres
4 August 2020
Unprompted review
Reply from Premier Grow Hydro
Good afternoon Kenneth,
Apologies about the experience of not being able to purchase with us because of stock, which you correctly pointed out was due to the unforseen covid-19 pandemic and getting stock delivered was proving difficult. We really do hope to see you back as a valued customer.
Thank you for your review.
Best wishes
Reply from Premier Grow Hydro
Thank you Andy. Hope to see you as a returning valued customer :)
Best wishes
Brilliant quick delivery service
Brilliant quick delivery service. Will contact again.
Thank you
30 July 2020
Unprompted review
Reply from Premier Grow Hydro
Thank you for your feedback. We hope to have you back as a valued customer again.
Best wishes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.