Premier Grow Hydro Reviews 65

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

You say you have the stock required and after payment you inform the customer you are waiting for a delivery but have a new stock from the same manufacturer. Just be honest, sell what you advertise a... See more

Rated 5 out of 5 stars

Excellent custom service and Knowledge. Extensive range of products to suit everybody’s pockets. I received focused customer based service that’s not all about the money, the issues I had due to M... See more

Rated 4 out of 5 stars

Times are difficult with the Covid19 outbreak & they didn't have one of the items I had ordered, communication was good & they let me know, then got my refund straight away, the staff at the shop we... See more

Company replied

Rated 5 out of 5 stars

At first your web page mislead me when ordering pots what size is 10 litres and so on, i phoned the shop and a helpful guy gave the the sizes in old English, can i suggest a chart giving the litres,... See more

Company details

  1. Garden Center

Information provided by various external sources

Premier Grow Hydroponics, UK's premier Hydroponic growing equipment superstore, Nutrients and Lighting. Home of the Genesis Formula. Leicester.


Contact info

4.2

Great

TrustScore 4 out of 5

65 reviews

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Rated 1 out of 5 stars

You say you have the stock required and…

You say you have the stock required and after payment you inform the customer you are waiting for a delivery but have a new stock from the same manufacturer.
Just be honest, sell what you advertise and do not advertice what you do not have

25 October 2021
Rated 5 out of 5 stars

6 stars if I could

Customer service couldn't be any better, would highly recommend always looked after me any issues with orders have been rectified straight away and their always a email away. Would give 6 stars if I could.

16 May 2021
Rated 5 out of 5 stars

Excellent custom service and Knowledge

Excellent custom service and Knowledge. Extensive range of products to suit everybody’s pockets. I received focused customer based service that’s not all about the money, the issues I had due to MY lack of knowledge were quickly and promptly resolved, which I find is rare now days.

Happy customer would highly recommend.

26 November 2020
Rated 5 out of 5 stars

VERY GOOD

At first your web page mislead me when ordering pots what size is 10 litres and so on, i phoned the shop and a helpful guy gave the the sizes in old English, can i suggest a chart giving the litres, sizes of top, base, and height, would be a help.
As for my order it arrived on time well packed, and thank you to both staff that spoke to me.

23 November 2020
Rated 2 out of 5 stars

Delivery should have been on the…

Delivery should have been on the Monday, supposed to be posted fed ex express, end up getting posted hermes, order was wrong aswell so can't use items I've received, only saving grace was the great service the guy on the phone gave,phoned his boss to sort it all out because no one else knows anything and aren't told either. Bad show.

9 November 2020
Rated 5 out of 5 stars

Digi Ballast & Grow lamp.

Ordered a Product and was send a different manufacturers version (basicallty the same unit though), but Premeir Grow did inform me about this before posting, and i was really happy with the product, so all in all customer services was spot on as is customer care, delivery and packaging was super sweet and all at a resonable price, cheers Premier Grow you guys Rock!!!

7 November 2020
Unprompted review

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