Premier Care in Bathing Reviews 

Karl, my fitter ,went above and beyond his remit by fixing a broken light fitting without my even mentioning it. He was unfailingly polite and tidied up after himself beautifully. I would recommend him willingly anytime.

We are very impressed with the company who kept us fully informed and the installer (Zakobi), who was very conscientious and friendly.

The whole process of our new bathroom installation with Premier Care was hassle free with stunning results Darryl was careful and respected our space he was always on time and went through every aspect of the installation with my Husband and myself

Ken was very good, he was very professional and done a few extras for me 🤩👍

The new bathroom was installed quickly and efficiently by one man who worked extremely hard to complete the job within 4 days.

The plumber was good and kept me informed and kept the bathroom clean

Great customer service and workmanship. Our fitter Jakub was particularly friendly and hard working. Would definitely recommend.

Our fitter, John, was an absolute machine! He completed our bathroom perfectly and within only three days.
We are totally thrilled, especially as it means I can now shower and bathe.
Please give our sincere thanks to John.

From start to finish we have had excellent help from everyone involved. The work done was to a very high standard and needless to say we are very pleased

Overall the Survey and installation of the walk-in shower and new bathroom on 6 Feb 25 were excellent, the fitters Festim and Nick worked tirelessly over the four days and always on time if not early. End result is a lovely newly fitted shower and bathroom. Unfortunately a faulty bathroom ceiling light has spoilt this whole experience, the follow up Customer Service is awful, 2 x website messages, 3 x direct emails and 1 x Customer Service phone call (promising a following day call back) has resulted in nothing. When you spend £15,572 with a company you expect a better Customer Care Service afterwards which has resulted in a drop to 4 and not 5 🌟 and being very disappointed with this Company.

Work all done on time, looks great. Neil and his team were so good, and we are delighted with the new wet room.

Completed in half the time estimated
John the fitter worked so hard even refusing tea and refreshments, very professional courteous and polite. Cleaned up once finish hoovering up dust etc
Sales Peter did an excellent job Got down to purpose in hand ie wet-room without a load of sales talk
My contact Amy called every day checking i was happy with work and no issues
Would recommend 100%
Patricia

Careful and tidy work by skilled bathroom fitter and plumber Mark Phipps working for Premier.
On going consultation with customer during installation to check that all going to plan both by fitter and Premier team member Amy .
Pleased with end result

'I am pleased to report that I am delighted with the shower newly installed for me by Premier Care. The design takes full account of my physical limitations, making it easy and comfortable to use.
I was impressed by the care and consideration shown by the installers who were not only efficient in dismantling the original bathroom fittings but also meticulous in clearing up the considerable amount of rubbish and rubble generated by the process. I would have no hesitation in recommending Premier Care for this type of work. Sandra Melville'

The workman who came to fit the shower and tray worked effortlessly throughout the week.

I am very pleased with the result.

dave talked through everything what needed doing in bathroom. not the easiest room nooks and crannies.,but dave managed it.

Proceed with caution
November 2024. After 4 days of installation the tap was installed wonky with scratches around the base. There was a very sticky residue left on the new window sill that we were left to deal with ourselves. On the very first day of use only scolding hot water came from the tap. This was corrected by the installer within 24 hours. He said the washers were rubbish which was a very disappointing comment as the shower tap was brand new? Now after only 9 months the shower pump is not working. Also, we are senior citizens and we were left to deal with the leftover wall panels that went unused. These are very heavy and difficult things to move around. We will put a call in Monday 1st September 2025 about the pump that has a 3 year warranty.

Premier Care cannot be faulted. The whole experience has been 100%, from the daily update customer service calls from Amy, to the amazing fitting of the bathroom by Mike. If I could give more than five stars I would. I was consulted all the way through, and everything was explained to me. The job was completed quickly and efficiently, and to a very high standard. I can't recommend the company highly enough, thank you. Customer ref: 00210887

My experience with premier care is mostly great. End result is beautiful. The salesmen, the team on the phone that help you, and all the fitters were so friendly, helpful and professional.

Not everything went well but Matt especially got the problems dealt with and was always easy to contact.

The Project manager was our only unpleasant experience.
During our project he was very hard to contact, very poor at returning calls and not helpful at all.
One job that ws promised didn't get completed because of his mistake and we were offered a small discount as a goodwill gesture. We would have preferred the job that was promised though!

What a great team from Matt in the office organising everything to the work team fitting what great bunch of people. They all made the experience pain free they are brilliant great customer service and lovely people. Thank you all so much