Premier Care in Bathing Reviews 

776
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of workmanship and the high standard of service provided, often resulting in superb and accessible new spaces. Many highlight the professionalism, skill, and hard work of the fitters, who are described as capable, efficient, and dedicated to achieving excellent results. People also appreciate the seamless installation process, often completed efficiently and within estimated timelines. The customer service team receives frequent commendation for being helpful, friendly, and maintaining excellent communication throughout the project. Additionally, reviewers note that staff are meticulous in cleaning up daily, ensuring minimal disruption and leaving homes tidy after completion.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of workmanship and the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Facilities

Consumers find facilities to be positive, with many expressing delight over newly installed accessible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of work carried out by Gaffer was second to none. We are thoroughly delighted with our new bathroom and would highly recommend him. The whole experience from start to finish was stress-f... See more

Company replied

Rated 5 out of 5 stars

Premier care did a fantastic job of our shower room, Tyler the fitter was very capable and worked like 2 people and nothing was too much trouble for him. The bidet toilet is amazing, perfect for peopl... See more

Company replied

Rated 5 out of 5 stars

Bogdan, the installer, was friendly and hardworking, starting as soon as he arrived. Based on our house being old, uneven walls/floors and the small space he had to work in, he has created a l... See more

Company replied

Rated 5 out of 5 stars

Completed in half the time estimated John the fitter worked so hard even refusing tea and refreshments, very professional courteous and polite. Cleaned up once finish hoovering up dust etc Sales... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier

Written by the company

Our walk-in baths and walk-in showers are produced to the highest safety and quality standards, ensuring Comfort, Safety and Independence. We will assess your bathroom and your mobility needs to find the right bathing solution for you and your home. We will install your new bath and leave your bathroom in perfect condition.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(776)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Joined up working essentialSee previous statements about the…

See previous statements about the failure of the people providing the materials and getting them to us on time
The fitter worked tirelessly and had to keep being delayed and having to source some items locally all of which ate into his time which is why he had to work until Saturday at 8pm

24 November 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Thank you for your feedback!

Rated 5 out of 5 stars

My new bath room

Great fast and professional service the workmanship of the fitter was first class very I cannot fault it in any way.

15 November 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello Joseph,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Thank you again.

Rated 5 out of 5 stars

Our fitter Chris was always prompt in…

Our fitter Chris was always prompt in arrival. Very polite and very experienced and professional. His work was top quality. We felt safe in his hands.

14 November 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi Susan,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Cheers.

Rated 5 out of 5 stars

Ashley fitted our Premier Care…

Ashley fitted our Premier Care bathroom. He was really pleasant and obliging. He made a first class job of the bathroom
It looks perfect. He kept us up to date with everything he did . He cleaned up brilliantly and took care with everything he did..
A first class workman thank you

13 November 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings David,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

With gratitude.

Rated 5 out of 5 stars

The fitter did a fantstic job

The fitter did a fantstic job. The electrician didn't take long to connect everythimg up and the pick-up crew for the rubbish were excellent.

11 November 2025
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Reply from Premier Care in Bathing

Hello Mr,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Warm regards.

Rated 5 out of 5 stars

Luca was the best fitter you could…

Luca was the best fitter you could expect to have always cheerful and an extremely hard worker

3 November 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi Ann,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Best wishes.

Rated 5 out of 5 stars

I love my new shower

From the start of the operation, everything went to plan. Steven was exceptional not only as a person but also in the work that he performed. He was outstanding, and good company.

10 November 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi Mrs,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Warm regards.

Rated 5 out of 5 stars

Excellent service 👏

Excellent service 👏

Fantastic service with friendly staff 👏 👍 👌

4 November 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey Emma,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Warm regards.

Rated 5 out of 5 stars

Everything was fully explained and well…

Everything was fully explained and well executed. The fitter, Rafal, was excellent: punctual, courteous and tidy and his work was of the highest order. He took great care over details and consulted me on the placement of the shower fitting and grab rails and the height of the stool etc. The finished walk in shower room and separate WC are superb. I am thrilled with the results.

3 November 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey Jennifer,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

With gratitude.

Rated 3 out of 5 stars

Great fitter but poor company….

My bathroom refit got off to a very bad start with the date being put back by two weeks, the communication about this was poor as I was receiving conflicting text messages to what I had been told
My fitter Gerry worked hard and long hours to work round issues that arose which did result on day 6 of the work with me being left with an unfinished bathroom, although Gerry was apologetic about this however there was zero customer service support from Premier Care or the surveyor who didn’t really want to know despite being sent photographs of the unfinished work.
A big thumbs up to Gerry the fitter, who since the ricky start has gone out of his way to finish the work the three stars are for him, but a zero for Premier

27 October 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience got off to such a rocky start — delays and miscommunication are never what we want for our customers, and I completely understand your frustration.

I’m really pleased, however, to hear your kind words about Gerry. He’s an incredibly dedicated fitter and will be delighted to know his efforts and hard work were recognised. We’ll make sure your comments are shared with both him and his manager as the recognition means a lot.

That said, your comments regarding communication and follow-up support have been noted carefully. We’ll be reviewing how this was handled to make sure future customers receive clearer, more consistent updates — especially when plans change unexpectedly.

Thank you again for your honesty and patience throughout the process, and I’m glad to know Gerry helped bring things back on track in the end.

Rated 5 out of 5 stars

Excellent work!

Following surgery, we needed a bathroom replacement suitable for limited mobility. We decided on this company and have been delighted with their work. From signing the sales agreement to the work being finished was just under 2 weeks, with the actual installation being completed in 2.5 days! Simon (installing and plumbing) and Dan (Electrician) worked quietly and efficiently, causing us minimum disruption. The finished job is excellent, and we are extremely pleased with the result.

28 October 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings Peter,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Warm regards.

Rated 5 out of 5 stars

New Bathroom with Walk In Shower and Bidet Toilet

Nick the Plumber/Fitter did a great job and consulted me on the position and height of seats and grab rails. There were a couple of issues which arose during the installation. These were resolved to my satisfaction.
Two outstanding jobs were completed by Mark, when the part became available. Eve called me several times during the installation to make sure I was happy with the work.

30 October 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings Vin,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Warm regards.

Rated 1 out of 5 stars

Great fitter and equipment

The company are very keen to call every day during fitting ! Once paid however ~ they do not have any customer care or follow through whatsoever ~~ do check that the plan you get is actually what they will deliver .

16 October 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

We are sorry to hear that your experience wasn't to our standards. Please provide us with an account number or some details to help us locate you so we can investigate this. Alternatively, you can contact us on 01527 267 800 or at customer.service@MBGL.co.uk.

Rated 4 out of 5 stars

New bathroom renovation work Maidstone

Initially problems arose with the actual scope of my new bathroom installation not being the same as was previously agreed with the company’s salesman. However, with support from head office and the company’s project manager/surveyor matters were resolved during the course of the installation work to my satisfaction.

I would like to make special reference to the company’s plumber Mr Mark Philips who installed my new bathroom. I can highly recommend Mark who undertook all his in a very satisfactory and professional manner. Also Mark very very approachable especially in discussing my queries that arose during his installation work.

Overall I can recommend Mobility Bathing/Premier Care to undertake bathroom renovation work.

14 October 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey Trevor,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Cheers.

Rated 4 out of 5 stars

Excellent installation

Excellent installation by Krzystof walk in shower unit.

22 October 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings Rachel,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

With gratitude.

Rated 5 out of 5 stars

Yoi have all been very helpful and the…

Yoi have all been very helpful and the workmanship is excellent. They were very tidy and always arrived on time

Your text messages etc are next to impossible to read as they are light grey on white and very small I do not like Google and will not uce it.

24 October 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings Mr,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Best wishes.

Rated 5 out of 5 stars

Bathroom Ref 212287 J. Parsons

Piotr and 'Mr Lech' did a wonderful job installing my new bathroom in a professional and in a timely manner. The experience from rep (David) and surveyor (Ravinder) to completion was seamless.
Both my home and myself were treated with respect and courtesy and the house was left clean and tidy at the end of the job.

24 October 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey MISS,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Cheers.

Rated 5 out of 5 stars

“Keith carried out excellent work on my…

“Keith carried out excellent work on my new bathroom. His attention to detail and professionalism were outstanding, and the finished result is exceptional. I’m extremely pleased with the outcome.”

22 October 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi Robert,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

With gratitude.

Rated 5 out of 5 stars

The fitters fitted my bathroom in just…

The fitters fitted my bathroom in just a few days on a Saturday night they didn't leave until 9:30pm working hard all day. I am completely recommending this company

18 October 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey Carol,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Best wishes.

Rated 5 out of 5 stars

job review

Excellent service all around from Eve in the office and Luke the fitter every thing carried out to a high standard with minimum distraction experienced. REF 211885

16 October 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello martin,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

With gratitude.

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