Premier Education Reviews 

26,373
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,910 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly, attentive, and supportive staff who go above and beyond to make every child feel completely welcome, safe, and confident. Parents consistently highlight the smooth booking process, reasonable prices, and the fantastic variety of engaging activities offered throughout the holiday clubs. However, some customers also noted that the planned sports and games did not always match expectations, with children occasionally experiencing unstructured free play or lack of scheduled events. Additionally, a few reviewers mentioned minor frustrations regarding changes to operational hours or limited availability for specific afternoon slots.

What people talk about most

Staff

Clients share high satisfaction regarding the staff, frequently highlighting their approachable, friendly,... See more

Holidays

Customers consistently note positive experiences with holidays, sharing that children thoroughly enjoy the... See more

Service

Reviewers mention positive feedback about service, with many parents expressing great satisfaction for the... See more

User experience

Reviewers highlight positive aspects of user experience, noting that booking is super easy and the staff are... See more

Booking process

Customers had positive experiences with booking process, highlighting that making reservations is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both guys who ran the summer holiday club were amazing. Organising events for all children to do making sure they catered for everyone's needs and interest. Even throwing a party on the last day g... See more

Company replied

Rated 5 out of 5 stars

I always feel so settled when my child attends after school club at St Mary’s school. He talks afterwards about what he has done, always has a happy coming home smile and tells me about what games th... See more

Company replied

Rated 5 out of 5 stars

My son attended a summer holiday club at St Williams Way and thoroughly enjoyed it. The staff have all been great from enquiry stage through to our last session. Big shout out to Tom, Oscar, Jayden,... See more

Company replied

Rated 5 out of 5 stars

My children love the camps and after school clubs! Honestly without them I don't know how I could manage working study life specially as a single parent. The team are extremely supportive, when... See more

Company replied


Company details

  1. Sports Club
  2. Career and Education Provider
  3. Sports School

About Premier Education

Written by the company


Here's what we do...

We're loved by parents across the UK - delivering to over 2200 schools every week!

With over two decades of experience, we're able to offer more than 40 fun-filled activities. Each activity session is designed to help children develop their skills, grow their confidence, and become inspired to lead a healthy lifestyle.



How your child can get involved:

Our activity sessions are available in a variety of locations around the country - either as Holiday Camps or extracurricular sessions.

Holiday Camps:

These popular full-day sessions are great for keeping kids active over the school holidays. We have thousands of camps running every single day that schools are closed.

Explore our Holiday Camps

Extracurricular clubs:

With over 1,000 coaches delivering throughout the day, there’s plenty of opportunity for your child to get active before, during, or after school.

Explore Extracurricular

What do parents say about us?

We’re proud of the overwhelmingly positive feedback we receive – it’s all thanks to the dedication of our team at Premier Education, and the joy that each child brings to every session.

We value what parents have to say about us, and aim to respond to every Trustpilot review we receive, whether it is one of our many 5* reviews or not. We use this important feedback to inform our product development team, to train our staff, and to showcase the extraordinary efforts and achievements of staff and attendees.

Take a scroll through our recent reviews to see what other parents think of us...

Premier Education: Improving health and wellbeing through active learning.

Written by the company

Premier Education is dedicated to improving the health and wellbeing of children through Physical Education, School Sport and Personal Development..
We offer exciting and engaging courses for kids, all run by highly qualified professionals. We believe that getting fit and healthy should be fun for every child. Premier Education is loved by families all over the UK; in 2018 we worked with 2,500 schools and 240,000 children. We deliver our sports, arts and wellbeing courses before, after and during school hours. All our coaches are experienced, friendly and highly trained to deliver fun, engaging sessions from start to finish.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

26K reviews

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4.5

All reviews

(26,373)

1,922 reviews in the last 12 months

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Rated 1 out of 5 stars

So disappointing

Our children have always loved the sports holiday camps run by Premier at their own primary school but this summer was very different. They reported that they played no games other than dodgeball; they were either inside or outside and when outside had nothing to do/no activities were planned. They complained of having to clear up after lunchtime once everyone else had gone home (we paid for extra time until 4pm each day). They also reported that those who were on free school meals (not our children) were separated from the others and it was very much a ‘them and us’ environment which they didn’t like. My son felt as though he was moaned at all day one day for one thing he did wrong (which he apologised for and which was dealt with in the morning but kept on being raised). I also struggled to find an option to pay with tax free childcare account and ended up having to pay normally which meant I didn’t get the tax benefit. I’m afraid, having had Premier as a failsafe option for school holiday club, this is no longer the case and our children won’t be attending again. Such a shame especially when our children have always been so positive about it in the past.

4 August 2026
Unprompted review
Premier Education logo

Reply from Premier Education

We appreciate you bringing this to our attention. Please reach out to our customer solutions team info@premier-education.com so we can investigate this further for you.

Rated 5 out of 5 stars

A great option for holiday time

My daughter enjoyed the day, a very positive environment

27 August 2026
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Reply from Premier Education

We are so delighted to hear that your daughter had such a positive experience and enjoyed her day with us! Thank you for sharing your feedback.

Rated 5 out of 5 stars

safe area

safe area, skilled polite stuff , my daughter always very happy going there

29 August 2026
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Reply from Premier Education

We're so happy to hear that you find our area safe and our staff skilled and polite. It's wonderful that your daughter is always happy to be here!

Rated 4 out of 5 stars

Aug 2026 - 3 kids aged 9, 6 & 5

Aug 2026 -i used premier educatuon last year (2025) and chose them again. I sent my 3 kids aged 9, 6 & 5 for 2 days a week for 3 weeks. They enjoyed it and i had no complaints from them when asked if they liked it. There's a range of activities for them to do and what i particularly liked this year was that it wasn't cancelled due to the extreme hot weather we were having. As 2 working parents that was great. I would use them again definitely.

4 August 2026
Unprompted review
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Reply from Premier Education

We're so pleased to hear your children enjoyed their time with us again and that you appreciated our commitment to running the sessions despite the hot weather. We look forward to welcoming them back!

Rated 4 out of 5 stars

Our boys really enjoyed their days with…

Our boys really enjoyed their days with premier education, after a rocky start for my nervous youngest (whom the staff were great with). Only reason not 5 stars was they didn't use the safety password system as their email said they would. This made me a bit nervous for the unthinkable of someone else taking my child, especially when we had other family members doing pick up.

28 August 2026
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Reply from Premier Education

We're glad your boys enjoyed their time with us, and we appreciate you highlighting our staff's support for your youngest. We understand your concern regarding the safety password system not being utilized as expected, especially with family members picking up. We are reviewing our procedures to ensure consistent application of all safety protocols.

Rated 3 out of 5 stars

The kids enjoyed it

The kids enjoyed it, however I was told I hadn’t booked but they were looking at the wrong list, it was rectified but most people waiting was listening so a bit embarrassing and also waiting to eat their packed lunch with age groups.

29 August 2026
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Reply from Premier Education

We appreciate your feedback and are sorry to hear about the booking mix-up and the discomfort it caused. We are also concerned about the lunch arrangements. We are reviewing our procedures to prevent similar situations.

Rated 5 out of 5 stars

So pleased with this holiday club!

This was the second time we took our son to fee sessions with Premier Education. He is autistic, but usually well functioning between other kids. He had a lot of benefit from the holiday club, a lot of progress and we was very happy to go there! Also we had good feedback from the club with no issues caused! Thank you so much! I really appreciate, as he really needs socialising and learning through playing with a warm approach!

29 August 2026
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Reply from Premier Education

We are so pleased to hear about your son's positive experience at our holiday club and the progress he made. It truly warms us to know he enjoyed his time and benefited from the social interaction and playful learning. We appreciate your kind words and are committed to providing a warm and supportive environment for all children.

Rated 4 out of 5 stars

Our son had a lovely time

Our son had a lovely time. Well structured and professional

28 August 2026
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Reply from Premier Education

We're so happy to hear your son had a lovely time and that you found our program well-structured and professional. We truly appreciate your kind words.

Rated 5 out of 5 stars

My little boy loved the variety of…

My little boy loved the variety of games so it made each day different! Wants to go back again :)

29 August 2026
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Reply from Premier Education

We're so happy to hear your son enjoyed the variety of games and wants to return! We appreciate your great feedback.

Rated 5 out of 5 stars

efficient communication with the office

efficient communication with the office
My child was new at the club however on the first day came back elated that he had fun
No issues settling him in i believe is testament to the staff and the activities provided

29 August 2026
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Reply from Premier Education

We're so happy to hear that your child had a great time on their first day! It's wonderful that they settled in so well, and we appreciate your great feedback about our staff and activities.

Rated 1 out of 5 stars

Breakfast club

Breakfast club! Why is the price so high now? It was £2.50 a day which was affordable for a few days but now it’s £5 and £1.25 booking fee, are you having a laugh? Absolutely disgusting price! £125 for a month if one child attended everyday! Just dreadful for parents now. I won’t be using unless desperate! How are parents supposed to work when having to pay this! Not happy!

30 August 2026
Unprompted review
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Reply from Premier Education

We appreciate you sharing your concerns regarding the recent price adjustment for our breakfast club. We understand that the increased cost presents a challenge for many families, and we recognize the impact this has on your ability to utilize the service. We are always reviewing our pricing structure to ensure we can continue to provide quality care. Your feedback is invaluable as we consider future adjustments.

sperryman

Rated 4 out of 5 stars

Kids enjoyed the day

Kids enjoyed the day, said there was gd variation of activities and groups not too big.
Ideal for us during ths holidays as they go to Grove anyway.

20 August 2026
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Reply from Premier Education

We're so pleased to hear that the children enjoyed their day and that there was a good variety of activities! It's great that the group sizes were just right.

Rated 5 out of 5 stars

Son loved his time at the holiday club

Son loved his time at the holiday club, he often spoke about how nice/ kind the coaches were. He was always welcomed into the club with a happy and cheerful hello. Very happy boy = very happy mum! He is already looking forward to the next half term’s club

28 August 2026
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Reply from Premier Education

We're so happy to hear your son loved his time at the holiday club! It's wonderful that he found our coaches nice and kind, and that he was always greeted with a happy hello. We're thrilled he's already looking forward to the next club!

Rated 4 out of 5 stars

Staff were great, my child loved it, but need a doorbell!!

Staff were great, activities were great, my child absolutely loved it. However no access to doorbell, needing to ring a number for a person in a different place who would then contact the staff members. With them being busy with the kids having fun and not looking at their phone this left me waiting for my child for over 30 minutes outside (not the staff on sites fault I’m happy their attention was on the activities and not their phone)
If this was rectified in the future with a doorbell then 5 stars.

28 August 2026
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Reply from Premier Education

We're glad to hear your child had such a wonderful time with our staff and activities! We sincerely apologize for the extended wait you experienced due to the doorbell access. We appreciate you bringing this to our attention and understand how frustrating that must have been. We are actively looking into solutions to improve our pick-up process for the future.

Rated 5 out of 5 stars

Very good

I feel like very happy to send holiday camp,he learned a lot .he so happy to go.thank you so much

28 August 2026
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Reply from Premier Education

We're so happy to hear that your child enjoyed the holiday camp and learned so much! It's wonderful to know they were happy to go.

Rated 2 out of 5 stars

Disappointing

My children were excited to attend the club as they’ve enjoyed Premier Sports activities at their school and rate them and the staff highly. When we arrived for our golden ticket day, the boys were really happy with the programme of activities for the day, which we were told included dodgeball, cricket and football. Sadly, they didn’t do any of them except for playing football at break time with their friends. They then spent the afternoon colouring in with blunt pencils while the coaches made squishies. The children would have preferred to have played sports or make squishies and felt the staff had way more fun than they did. My youngest son fell over as he was leaving and hurt his hands and he said that one coach just told him to get up. He was quite upset as he’s only 6-years-old. They both said they’d have preferred to have stayed at home. This is such a shame as the club had promised so much and the staff member on the door was engaging and welcoming. I had hoped to have found a summer club for the future, but we won’t be booking again.

27 August 2026
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Reply from Premier Education

Thank you for sharing your detailed feedback regarding your children's recent experience. We are truly sorry to hear that the golden ticket day did not meet your expectations, especially given their positive past experiences with our activities.

We sincerely regret that the planned activities like dodgeball and cricket were not delivered as promised, and that the afternoon was spent colouring with blunt pencils while our coaches engaged in other activities. We understand how disappointing this must have been for your children, who were looking forward to a day of sports.

We are also very concerned to learn about your youngest son's fall and the unhelpful response he received from a coach. This is certainly not the standard of care and empathy we expect from our staff, especially with young children.

We appreciate you bringing these issues to our attention. We are taking your comments very seriously and will be reviewing the program delivery and staff conduct to ensure such incidents are not repeated. We are committed to providing engaging and supportive experiences for all children, and it is clear we fell short on this occasion. Your feedback is invaluable as we strive to improve our services.

Rated 4 out of 5 stars

The team at St Mary’s are great

The team at St Mary’s are great - well organised and fun for the kids of all ages. The booking system is what lets it down, as it never lets me book siblings on the same booking so I don’t get the discount, and therefore end up with two bills

27 August 2026
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Reply from Premier Education

We're happy to hear that our team provides a fun and organized experience for the children. We appreciate you bringing the booking system issue to our attention. We are actively working to improve the system to allow for sibling bookings and ensure discounts are applied correctly.

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