Precious Metal Reviews 

463
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally friendly, welcoming, and completely transparent without any aggressive sales tactics. Many people feel genuinely looked after from the initial phone call all the way through to collecting their new vehicle. Consumers appreciate the smooth, stress-free buying process and the pristine condition of the cars on display. Reviewers also point out that the team goes above and beyond to provide outstanding support long after the purchase is complete. Buyers consistently describe this garage as the absolute best dealership they have ever dealt with.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting an exceptionally welcoming, friendly, and... See more

Service

Clients share positive opinions on service, highlighting an exceptionally smooth and straightforward car... See more

Product

People report high satisfaction with the product, describing vehicles as top quality and pristine. Reviewers... See more

User experience

Customers report a brilliant and stress-free user experience from start to finish. Reviewers note that the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was inte... See more

Company replied

Rated 5 out of 5 stars

An excellent experience buying our car from Precious Metal. Matt and Chris were brillant - friendly and professional. Every step was swift, clear and completely stress free making the process a plea... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Chris and Matt, from the first interaction on the phone to the final point where they delivered the car. From viewing to delivery in 3 days. Really polite, personable guys,... See more

Company replied

Rated 5 out of 5 stars

Absolutely chuffed with my purchase from Precious Metals. My new car is a dream to drive. She is everything I wanted and more. Brilliant service, fantastic communication and a solid ride. Highly recom... See more

Company replied


Company details

  1. Car Dealer

About Precious Metal

Written by the company

Welcome to Precious Metal Prestige Motor Group. Providing exceptional cars with low rates of flexible-finance options. NATIONWIDE DELIVERY AVAILABLE! Delivering service beyond service. Find your precious metal

Contact info

5.0

Excellent

TrustScore 5 out of 5

463 reviews

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1-star

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5.0

All reviews

(463)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service

From start to finish, both Mat and Chris were amazing. I mostly dealt with Chris, but both of them were incredibly friendly and welcoming. The level of service they provide is rare to find these days, especially in the motor trade. They went above and beyond to help in every way possible, even after the sale was completed. I would 100% recommend them to everyone. Thank you again for such a brilliant experience!

27 September 2025
Unprompted review
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Reply from Precious Metal

Hi Emma, thank you so much for leaving your appreciated comments and we do hope you enjoy that amazing Jaguar E-Pace! It was a real pleasure to meet you and Andy and we all hope you enjoy many happy and safe miles ahead. Please don't hesitate to get in touch should you require our help ongoing. With kind regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Bought my car from precious metal

Bought my car from precious metal. They made the whole experience so easy and straight forward from straight to finish and talked me through every step of the way.
Would definitely recommend buying from precious metal!

29 September 2025
Unprompted review
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Reply from Precious Metal

Hi Rose and thank you for your very kind words and we're delighted you found your buying experience to be one of enjoyment. We would also wish to extend our gratitude for allowing us to organise your new car and can we all wish you many happy, safe and enjoyable miles ahead in that amazing Range Rover Velar! Sincere kind regards, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

Fantastic experience

Chris was great , i would highly recommend precious metals to purchase your next car , my son loves his new Mercedes , thank you for your help , keep up the good work x

26 September 2025
Unprompted review
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Reply from Precious Metal

Hi Susan, thank you very much for your kind review - it's was our pleasure to assist you and Tom and hope you thoroughly enjoy that superb Mercedes A-Class! It was also a genuine pleasure to meet you both and can we also extend our sincere gratitude for choosing Precious Metal to organise your new car. Sincere kind regards, Chris, Mat & all of the team.

Rated 5 out of 5 stars

Really impressed with Precious Metal

Really impressed with the service from both Mat and Chris. Nice guys to deal with and both very knowledgeable about the car I bought. Speaking of which, I love my new BMW! Would highly recommend Precious Metal, in fact I already have to a family member. Will definitely be back in touch when I’m ready for a new car. Thank you 🤩

27 September 2025
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Reply from Precious Metal

Hi Emma, thank you so much for leaving your appreciated comments and we do hope you enjoy that amazing BMW! It was a real pleasure to meet you and Steven and we all hope you enjoy many happy and safe miles ahead. Please don't hesitate to get in touch should you require our help ongoing. With kind regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service from Mat from the first phone call to the delivery of my car. He was very transparent and helpful and provided all assistance in buying my first car in UK. I am confident that this is going to be a long term relationship. Would definitely recommend.

25 September 2025
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Reply from Precious Metal

Hi Manoj and a huge thank you for taking the time to leave us your kind accolade that is greatly appreciated! It was great to meet you and your family and can I thank you once again for choosing Precious Metal to organise your new vehicle. We all hope you and your family thoroughly enjoy your amazing car and if we can be of any further assistance, please don't hesitate to get in touch! With the kindest regards and thanks, Mat, Chris all of the Precious Metal team

Rated 5 out of 5 stars

This is my third car from precious…

This is my third car from precious metal and I couldn’t be happier. The car is fantastic and the customer service has been second to none. I’ve gone EV this time and Mat sat and explained all the pros and cons before I decided it was for me. Always above and beyond. See you in a few years Mat and thanks

25 September 2025
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Reply from Precious Metal

Hi Mark and thank you sincerely for once again allowing our team to organise your new car! We're certain you, Kate and the family will enjoy that amazing Polestar and if any of the Precious Metal team can be of any assistance in any way, please don't hesitate to give us a shout! Wishing you all the very best ongoing, Mat, Chris and all at PM.

Rated 5 out of 5 stars

Good Experience

So good I completed twice
Chris and Matt were professional and friendly from start to finish. Made us feel relaxed and comfortable and helped throughout the process. Could not fault the whole experience.
Would not hesitate to recommend and would certainly use again.
You guys are a credit to the industry
The luxury coffees were an extra bonus too and sealed the deal
Thank You

13 September 2025
Unprompted review
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Reply from Precious Metal

Hi Hilary, thank you for your amazing words and it was a real pleasure to meet you and Gordon and to be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future and, in the meantime, hope you thoroughly enjoy that fantastic new BMW X2! With sincere kind regards, Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

Helpful understanding explained…

Helpful understanding explained everything good and honest

12 September 2025
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Reply from Precious Metal

Hi Shane and thank you for taking time to leave your valued feedback relating to our client service. It was great to meet you and you and can I express our gratitude for choosing Precious Metal. Hoping you thoroughly enjoy your new car and if any of the team can assist with anything in the future, please get in touch! Sincere best regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

All the team there are amazing the…

All the team there are amazing the whole process was so easy, the car is incredible
I will definitely buy my next car there and would highly recommend them.

10 September 2025
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Reply from Precious Metal

Hi Nigel and thank you for the opportunity to arrange the purchase of your fantastic Jaguar E-Pace! It was a genuine pleasure to meet you and it is immensely gratifying to receive your kind review of your service experience with us! Thank you too for taking the time to share your comments and, if we can further assist in any way, please don't hesitate to get in touch. Sincere regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Mat and Chris are the best!

Mat and Chris are fantastic! They found me my dream car and I couldn't be happier. They really took buying a car to a tailored & personal level, they made Sure that I was happy with my final purchase and showed me every option available without any blurred lines or lies that you usually get with other big name dealerships, they are the most transparent dealer I have come across, you can see how much they value providing a quality service and making their customers happy! From the first moment I rang up to enquire to the last moment of having them both personally drop off the car hours away and take my old car away all by themselves, I truly feel like a valued customer and I will be back for every car I purchase form now on! Thanks Guys!

29 August 2025
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Reply from Precious Metal

Hi Evan and thank you for the opportunity to arrange the purchase of your fantastic new car. It was a genuine pleasure to make your acquaintance and it is immensely gratifying to receive your kind review of your service experience with us! Thank you too for taking the time to share your comments and, if we can further assist in any way, please don't hesitate to get in touch. Sincere regards, Mat, Chris, Iso & all of the Precious Metal team.

Rated 5 out of 5 stars

This is my 4th car from precious metal…

This is my 4th car from precious metal now, I’ll never go anywhere else. 5* service always from Mat and Chris
Thanks guys

8 September 2025
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Reply from Precious Metal

Hi Rachel and thank you sincerely for once again allowing our team to organise your new car! We're certain you, Bill and the girls will enjoy that amazing Mercedes and if any of the Precious Metal crew can be of any assistance in any way, please don't hesitate to give us a shout! Wishing you all the very best ongoing, Mat, Chris and all at PM.

Rated 5 out of 5 stars

Amazing service by Chris

Amazing service by Chris! Found our car online and from the moment I called to finalising the sale he was so helpful and nothing was too much trouble. The first place I've found aren't pushy and understand customers concerns over spending so much money or taking out finance on a car. I normally hate looking for a new car due to feeling pressured and of no value at all but it felt different here!
Would definitely look here again for our next car, worth the hour and a half drive to go and collect and would do the same again!
Will recommend to family and friends for sure.

15 August 2025
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Reply from Precious Metal

Hi Lorna, thank you very much for your kind review - it's was our pleasure to assist and hope you thoroughly enjoy that superb Tesla Model Y! It was also a genuine pleasure to meet you and can we also extend our sincere gratitude for choosing Precious Metal to organise your new car. Sincere kind regards, Chris, Mat & all of the team.

Rated 5 out of 5 stars

Amazing service from Matt and Chris

Amazing service from Matt and Chris. Finally a car dealership who you can trust. I will be using them again!

21 August 2025
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Reply from Precious Metal

Hi Matt and in the first instance, can we thank you for sharing your invaluable comments with us. Secondly, can we express our gratitude for choosing Precious Metal and allowing us to organise the purchase of your fantastic Tesla! Please don't hesitate to get in touch if any of the team can be of any future assistance! With very kind regards, Mat, Chris and all of the Precious Metal team.

Rated 5 out of 5 stars

10/10 Customer Service

Fantastic experience with Precious Metal! Chris was really helpful, and customer service was second to none from start to finish.
Initially had a few hiccups with getting finance (my problem not theirs) and they were very understanding, but we got there in the end.
Couldn't recommend them enough!

19 August 2025
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Reply from Precious Metal

Hi Coral, thank you for your amazingly kind words and it was a genuine pleasure to meet you and be given the opportunity to arrange your new vehicle. We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future, and enjoy that fantastic car! With sincere kind regards, Chris, Mat & all at Precious Metal

Rated 5 out of 5 stars

Fantastic family run business

Mat and Chris were really friendly, helpful and knowledgeable. They made my new car purchase very easy, had new car a few days now, and it's exactly what I wanted.

19 August 2025
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Reply from Precious Metal

Hi Kyle and thank you so much for your kind words and it's fantastic that you're enjoying your new car! It was also a real pleasure to meet you, your mum and dad and thank you for allowing Precious Metal the opportunity to organise your superb new car - here's to many, safe and enjoyable miles!!! Sincere best regards, Mat, Chris and all of the team.

Rated 5 out of 5 stars

Another successful visit to precious…

Another successful visit to precious metal works , going over and above to resolve an issue with my sunglasses . Thankyou , much appreciated, these are an irreplaceable pair 😎

14 August 2025
Unprompted review
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Reply from Precious Metal

Hi Donna, I think your review is for a differing business, so thought I would drop you a line so you can redirect it to the correct one. I'm sure they will be delighted to receive your glowing accolade of their service. With sincere kind regards, Mat Trueman, Precious Metal Prestige Motor Group.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful, car is great. I would recommend anyone to buy a car from Matt and Chris.

11 August 2025
Unprompted review
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Reply from Precious Metal

Hi David and thank you for taking time to leave your valued feedback relating to our client service. It was great to meet you and your wife and can I express our gratitude for choosing Precious Metal. Hoping you thoroughly enjoy your Range Rover and if any of the team can assist with anything in the future, please get in touch! Sincere best regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

I turned up without an appointment and…

I turned up without an appointment and was really impressed with how accommodating Mat and Chris at Precious Metal were. They were both incredibly friendly and genuine, not pushy at all—completely different from the typical car sales experience. Mat took the time to provide all the information I needed, discussed all the available options clearly, and even managed to get the car out (having to move 3 cars to do so) so I could take it for a test drive on the spot. Really professional, relaxed, and helpful throughout. Will definately be back when it's time for a change and I would definitely recommend!

7 August 2025
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Reply from Precious Metal

Hi Leah, thank you so much for leaving your appreciated comments and we do hope you enjoy that amazing Jaguar E-Pace! It was a real pleasure to meet you and your family and we all hope you enjoy many happy and safe miles ahead. Please don't hesitate to get in touch should you require our help ongoing. With kind regards, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

These guys care and go beyond expectations

We had a fantastic experience with Mat at Precious Metal and felt compelled to share it. He is one of the most professional people we have ever dealt with.

While searching for a new car, we found Mat to be exceptionally knowledgeable, honest, and thorough. If he didn't immediately know the answer to a technical question, he made it a priority to find it for us—a level of diligence we haven't seen elsewhere.

The team covers every detail, from sourcing the perfect car to securing the best value for your trade-in. Mat went above and beyond to ensure we received the maximum value for our old car.

We wholeheartedly recommend this family business. We are confident you will not be disappointed.

4 August 2025
Unprompted review
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Reply from Precious Metal

Hi Atul, thank you for leaving your greatly appreciated feedback that I have shared with our team. All accolades are received with the warmest gratitude and it was our pleasure to have been of service to you. Should you require any of our assistance ongoing, please don't hesitate to give myself or any of my colleagues a call. Wishing you many happy, safe and enjoyable miles ahead in your Tesla Model Y. Sincere best regards, Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

Second to none

It is clear to see why the company is highly rated, Mat and Chris’s service is second to none. The motors they stock are of the highest quality. They take time to understand circumstances and are very patient and not pushy compared to other companies I have dealt with in the past. As Mat said when he passed me the keys, ‘this isn’t the end, this is only the start’. We will definitely be recommending and using the company again in the future.

31 July 2025
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Reply from Precious Metal

Hi Steven, it was a genuine pleasure to meet you, Nicole, Jenson & Clayton and thank you so much for your generous feedback! It is so gratifying when clients enjoy their buying experience with us, and more so when they feel compelled to share that with us. We all sincerely hope you enjoy that fantastic BMW X4 and should you need our help at any point ongoing, please don't hesitate to get in touch however convenient. Wishing you many happy, safe and enjoyable miles ahead! Sincere best regards, Mat, Chris and all at Precious Metal

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