Pramcentre Reviews 

We were completely overwhelmed, so many prams, so many different ways to open and close them, so many buttons! We sheepishly stood at the till until Lucy came over to help us. Asked us what we were looking for and showed us several options for our criteria, really helpful and really knowledgeable and we have now chosen our pram

We got what we went in for, but the woman at the till Lyn face was tripping her. Barely Aknowledge us except for moaning about the guy in the warehouse. Don’t think customer service is her line of work…

Fast responses and Price matched my item. Great service, can’t wait to receive my item. Thanks Pramcentre.

Big shout out to Kiera for making our experience amazing!!! She went above and beyond for me and my
Partner as we are becoming first time parents it can be overwhelming picking the right pram Kiera explained everything to us regarding the pram we picked and made us feel that nothing was to much to ask, she’s a credit to your company. Thanks again for a wonderful experience.

Went into store with no idea what we needed or wanted in a car seat for new grandchild. Young lady we spoke to was very helpful(Julie) and very knowledgeable about merchandise. Not pushy in any way, gave us info home with to discuss. As a result we went back in next morning and had one fitted. All the staff we had dealings with were very nice and couldn't be more helpful. What a refreshing change.Hope products are half as good as staff.

Bought a child's car seat for much chea[er than anywhere else and it came a lot faster than expected too with (IMO) the most reputable delivery company in DPD. Veyr happy

Very uncaring, unhelpful and very unprofessional.
Firstly ladies be warned, you only have 30 days to let them know things are wrong and if you’re buying your pram in advance of baby coming then if there’s any problems they’re not going to help and you’ll be out of pocket a lot of money.
I went in only 6 weeks into my baby was due and when the lady came to ask me if I needed help I said I needed a pram that safe on very uneven terrain due to where I live, we were given the choice of 3 but after some talk and over again me saying that it needed to be good on uneven terrain we were sold the inglesina aptica xt, we were told that it was for the terrain mentioned and a good pram, being a first time mum I trusted that.
we then bought a few more items and overall were in there over 2 hours, it took them around 40 minutes just to transfer items (4) we were buying from one computer to the other. I came out feeling quite annoyed at the time it took and there was also a 6 week wait on the items getting to us and we then also had to get a third party courier involved as they didn’t deliver to where I lived. At 7 weeks I had to call up to find out where my items were as we’d not heard a thing and was told the were in the centre and they had to then arrange delivery to our courier, I’m not sure why this isn’t just done but I had to chase it up and then arrange the delivery through our courier which caused extra stress so close to my due date…and also this delivery date means that it was out of its 30 days.
After baby was born we set the pram up and took baby out, it soon became very clear that the pram was not good at all on the terrain I’d specifically said I needed it for. It kept getting stuck and bouncing the baby around a lot, and on 2 occasions has almost tipped up with baby in it, this was quite a scary experience and so we instantly got back in touch with pram world in hopes we can exchange the pram for one that was more suitable and safer and I was told that I’d have to send an email, even though the manager was in the building, so I sent an email and over a week later I had to chase up why I’d not had a reply, I was told that they had replied (even now those emails have never shown up) and that they were going to ring me because they needed details to send to the pram maker to see what they said.
Yet again I had to chase up and was told that the manager was now off and that I needed to send videos now to show what was happening and that it would be dealt with when the manager was back (over a week later). So we sent in the videos showing the terrain we took the pram over and the problems we had with it, it’s quite hard to really show what was happening in the videos but we did our best and sent them off, over a week later I got an extremely patronising email with them telling me I needed to clean the pram (the pram was brand new) and that actually it was my use that was making the pram unsafe and that they were sorry it wasn’t the outcome I wanted. They haven’t even replied to the email I sent back and have washed their hands of it now so I’m left with a very unsafe pram on a terrain that I was sold it was meant for. It’s made it so because of the anxiety of if it tips up that I won’t now go out with my baby where I live and have to now travel to where it’s flat to walk making it very difficult when it’s hard to get out with a newborn and isn’t helping the mental health load of having a new baby for sure, it’s not too bad on flat surfaces, although it can pull to the left and the design seems to be wrong in that it makes it hard to lift it up into a curb. This was my first experience of buying a pram as a first time mum and I’m sad that the experience wasn’t great overall and now this with the safety aspect.
They really do not care about you once the money has been taken and now I’m stuck with an unsafe pram and looks like I’ll have to shell out the same money to get one that is, but I certainly won’t be using pram centre.

I had received my nursery furniture, there was a tiny mark/crack on the changing unit left from the box being punctured on delivery, I contacted the pram Centre directly and was fully supported with my problem and was given all the appropriate support and assistance. Sandra supported me
Fully and made my complaint feel very valid, she was very helpful and patient with me. I truly appreciate Sandra’s full support and compassion during my visit. She made me feel heard, understood valued, Sandra jumped right to helping me as a customer and made me feel listened to, validated and fully supported each step of the way.

Order arrived four weeks late. Constantly chasing for updates, left on hold for over an hour to try and get in touch over the phone. The worst company to get in touch with I’ve ever experienced.

When our order did arrive the manager could not have been less apologetic about our experience. After haggling she did reluctantly agree to include a free freebies but this hardly covers the stress of our experience.

In hindsight should have went with Jan Stewart. They answer the phone within a few rings… lesson learnt.

Rude staff and no support for broken pram !

Avoid

Shocking customer service from the so called Manager. Damaged cot bed received and parts missing. Contacted and resolved but then they provided new parts that were the wrong colour. Still no apology. Disgusting customer service from the manager. Takes 20 or so minutes when calling to get through. Just all and all avoid them like the plague. Shocking company

We ordered from Glasgow Pram Centre online. The day of expected delivery we waited for our 2 hour delivery time slot notification, to find out that their third party distributer had apparently got confused and were planning to deliver the following day. We had already taken time off work, and lost pay to sit at home waiting for a delivery that didn't turn up. The next day, at 7.25am we got our 'advance notice' of delivery time slot 6.40-8.40am - the delivery turned up 14 minutes later so absolutely no warning to ensure we were in ready for the delivery. They drop the pallet outside your door so you have to ensure someone is available to do the heavy lifting. We put a complaint into Pram Centre given the poor customer experience we received due to their error and were told there's nothing they can do and they aren't responsible for training standards of the company they choose to do their deliveries. They also suggested that the product is cheaper on their website so won't look for a resolution to our complaint as we've already saved money by using them. I advise anyone who wants proper customer service to avoid this company - pricing yourself lower than your competitors shouldn't mean you can provide a worse service and use that as an excuse.

Purchased the car seat as the price was very good, received it within 48 hours.however the after care is terrible. I did email the company on 16th January with the request to help me with the seat installation however since this day I have not heard back.

this is a joke horrible company no contact with anyone!!! they don't reply to emails at all if you want to buy a stroller just don't buy from here be careful

Hello, I am not satisfied with the KK Mitzzy brand stroller, the material is very thin and the stroller is very light, when I was traveling on the bus, the whole stroller fell over, I do not recommend, it is overrated.

The worst company what deal on my life!!!!
We buy stroller few months ago and now we trying use warranty this company said is our fault and warranty is not acceptable!!!
Don't buy anything from this company because you will get problem later on.
My experience with this company is soo negative...
Goo away from that company....

bought a childs mattress. but bought wrong one. the store were really helpful. organised the returns delivery and deducted that from the return price. all really easy and then we were able to reorder quickly because the refund was quick.

Fantastic support from all the team in Glasgow. Sandra was able to solve a challenging car seat solution in an older vehicle.

Strongly recommend. Thank you

Amazing shop with a really great range of prams. Was able to test every single pram and all the staff were available if we needed any help. Once we decided on our pram with the help from Katie at Venicci, staff were able to check their stock and had us take away the pram that same day. There’s further deals in the shop than online so definitely worth a visit

I've been waiting for the buggy already 4 weeks (on their website the wait tgey claim is 2-3 weeks) Just called pramcentre.co.uk (Wednesday) and they say the pram is coming their way tomorrow 🤦🏼‍♀️ so I will get it at some point on Friday. When i asked if they do goodwill refunds or something to acknowledge delays they said they don't do any compensation because IT IS NOT their problem only a problem with the supplier....