From order to fitting everything went very smooth and stress free. John at wellington ship very helpful and approachable. Dave and sterling the fitters were very efficient and respected our home . Gre... See more
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Review summary
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Reviews shaping this summary
Went powerpoint to find a new washing machine, they were very helpful and informative, we also bought a new fridge freezer. They were both delivered 2 days later and Gary was brilliant. He removed the... See more
Company replied
Excellent service on a washing machine repair. Matt was not sure of the issue and thought it might be something within the drum making it not worth repairing, but he persevered and found a loose bolt,... See more
Company replied
I always buy my white goods from Power Point. I live locally and I like to support my local businesses. I continue to go to PowerPoint also because nothing is to much trouble from the lovely staff the... See more
Company replied
Company details
- Appliance Store
- Appliance Parts Supplier
- Appliance Repair Service
- Appliances Customer Service
- Used Appliance Store
Written by the company
Powerpoint Stores is a family run independent business with stores in market towns Oakengates and Wellington. They have been trading for over 25 years now providing customers with appliance sales and repairs. Due to their high level of service, attention to detail and product knowledge, their customers remain loyal and much of their business comes from recommendations. They provide all household appliances including, washing machines, tumble dryers, washer dryers, fridges, freezers, cookers, vacuum cleaners, smaller kitchen appliances, and much more. They offer delivery and installation options on freestanding and built in appliances. The friendly knowledgeable team go above and beyond for their customers. They have true family values you only experience when shopping local.
Contact info
United Kingdom
- powerpointstores.co.uk
5.0
Excellent
563 reviews
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Our request for help to repair cooker…
Our request for help to repair cooker was responded to quickly. The problem was identified and replacement parts sourced quickly and installed cleanly without fuss
11 November 2025
Reply from Powerpointstores
Good Afternoon Mr Cross,
We greatly appreciate your feedback regarding the cooker repair service. It is rewarding to know that our team was able to respond quickly, accurately identify the problem, and source and install the necessary replacement parts with speed and professionalism. We strive to ensure all repairs are completed cleanly and without disruption.
Thank you,
The Power Point Team
Always a great service.
11 November 2025
Reply from Powerpointstores
Good Morning Mrs Edge,
Thank you for the kind words! We greatly appreciate your continued loyalty and are delighted to hear you consistently receive great service.
Thank you,
The Power Point Team
Would most definitely call on Power Point in future and recommend to friends, most efficien11/25 and…
Inspection carried out 7/11/25 and quote given which I accepted, repair carried out 15/11 to my dishwasher by same employee. Very impressed by employees work and efficiency, an asset to your business
15 November 2025
Reply from Powerpointstores
Good Morning Mrs Milward,
Thank you so much for taking the time to share your positive experience regarding the inspection and repair of your dishwasher.
We are delighted to hear that our employee's work and efficiency impressed you and that the repair, carried out on 15/11/25, was successful following the initial quote on 7/11/25.
We will certainly pass your kind words along to the employee involved. They are indeed a valuable asset to our team.
Thank you,
The Power Point Team
Reply from Powerpointstores
Good Morning Mr Williams,
Thank you for your excellent 5-star review. We are delighted to hear that everything met your expectations and that you were pleased with the service received.
Thank you,
The Power Point Team
II’ve been using this business for 25…
I’ve been using this business for 25 years. The service has never changed. The quantity has never changed. The whole staff are amazing and really care about their jobs and the quality of products is always five stars.
10 October 2025
Reply from Powerpointstores
Good Afternoon,
That is absolutely wonderful feedback! Thank you so much for taking the time to share your long-standing experience with us.
It's incredibly gratifying to hear that after 25 years you've consistently enjoyed:
Unchanged, excellent service.
Consistent quantity.
An amazing staff that genuinely cares.
Five-star product quality.
Your loyalty is truly appreciated, and knowing that we've been able to maintain this high standard for so long is a huge testament to our team's dedication. We look forward to continuing to provide you with the same quality for many years to come!
Thank you,
The Power Point Team
Reply from Powerpointstores
Good Afternoon Mrs Cartwright,
Thank you for your review! Providing a professional and great experience is what we aim for, and we're so pleased that you'd recommend us. We truly value your business and the trust you place in our company.
Thank you,
The Power Point Team
Sales and delivery staff were helpful…
Sales and delivery staff were helpful and efficient
16 October 2025
Reply from Powerpointstores
Good Morning Mr Thomas,
That is wonderful to hear! We strive to make every interaction helpful and efficient, so it's excellent to know the sales and delivery teams met that standard for you. Your feedback is greatly appreciated.
Thank you,
The Power Point Team
Great service no more to say
15 October 2025
Reply from Powerpointstores
Good Afternoon,
Thank you for the 5* review. We are committed to providing exceptional service, and it is rewarding to receive confirmation that our efforts are meeting this standard.
Thank you,
The Power Point Team
Excellent service from Matt
Excellent service from Matt. Made sure I knew when he was coming. Very clear with what he needed to do with my machine and very kind man.
17 October 2025
Unprompted review
Reply from Powerpointstores
Good Morning Alicia,
Thank you very much for sharing your positive feedback about Matt!
I am delighted to hear that he provided you with excellent service. It’s great to know that he kept you informed about his arrival and was very clear in explaining the work needed on your machine. We always strive for transparency and courtesy, and your description of Matt as a very kind man shows he truly embodies our values.
Thank you,
The Power Point Team
Mark the engineer came to assess and…
Mark the engineer came to assess and repair our Rangemaster cooker. It required a new element for the grill. I wasn't sure he would have one as the cooker is over 20 years old. But he did, and had it changed in a moment.
Quick, efficient and courteous.
Thank you.
16 October 2025
Unprompted review
Reply from Powerpointstores
Good Morning Mark,
Thank you so much for taking the time to share your positive feedback about Mark, the engineer, and his repair of your Rangemaster cooker!
It's wonderful to hear that he was able to quickly and efficiently replace the grill element, especially on a cooker that is over 20 years old. We pride ourselves on having engineers who are well-prepared and resourceful, and it is fantastic that Mark had the necessary part right on hand.
I will make sure to pass on your compliments regarding his quick, efficient, and courteous service directly to Mark and his manager.
We appreciate you choosing us for your cooker repair needs!
Thank you,
The Power Point Team
A little disappointed with customer service
My mother used powerpoint and so i followed. I have used this company many times. Usually have a good experience but today did not go to plan. Instead of Powerpoint accepting there was a problem I was made to feel that I had done something wrong when seeking a new cooker. I was told I should have asked for a service I was unaware existed. Had I have known I most definitely would have asked for a pre -visit. Then the electrical problem would have been discovered. I would ask the person who took my call to listen and not lecture. The only positive experience today was the gasman Sherman, who could at least connect the hobs. No ovens until I find an electrician. I do thank PowerPoint for refunding the electrical installation costs initially charged. Some lessons learned I feel. Cooker looks great. Will be good when I can use it. Will still shop at PowerPoint.
15 October 2025
Unprompted review
Reply from Powerpointstores
Good afternoon Lynn,
Thank you for taking the time to share your feedback and for your continued loyalty to Power Point. We're truly sorry to hear that your recent experience didn’t go as smoothly as it should have.
We understand how frustrating it must have been to encounter an unexpected electrical issue and to feel that your concerns weren’t properly heard during your initial call. We’re sorry that you feel that way. As you asked for a dual fuel cooker in a certain size and knew the make that you were originally looking for then there would be no need for us to provide a measure up service. Unfortunately the product that you were seeking was not quite the product that you asked for in store and our team would not know this.
On a positive note, we're glad to hear that Sherman was able to assist and that you're happy with the look of your new cooker. Thank you also for acknowledging the refund for the electrical installation—our aim is always to resolve issues fairly when they arise.
We’re grateful for your continued support and hope to provide a smoother experience next time.
Warm regards,
Customer Service Team
Power Point
I originally used PowerPoint with my…
I originally used PowerPoint with my work place in the high street for our white good needs and always had a great service. In recent years I continue to use them for my own household white goods. The team are always friendly and deliver a great service at a really reasonable price, thank you!
7 October 2025
Reply from Powerpointstores
Good Morning Mrs Evans,
That's wonderful to hear! We are incredibly appreciative of your loyalty, both during your time with your workplace on the high street and now for your personal household white goods needs.
It means a lot to us that you've consistently had a great service and found our team to be friendly and our prices to be really reasonable. Providing a great service at a good value is always our top priority.
We truly value your continued support over the years. Thank you again for taking the time to share your positive experience!
The Power Point Team
Reply from Powerpointstores
Good Morning Mr Charles,
Thank you for the 5* review. We are happy we were able to provide you great service with a prompt call out.
Thank you,
The Power Point Team
quick and efficient service.
6 October 2025
Reply from Powerpointstores
Good Morning Mr Jackson,
Thank you for the 5* review. We are glad we were able to provide you with quick and efficient service.
Thank you,
The Power Point Team
1st class service
Always an excellent service from Power Point. Staff are polite, patient and extremely helpful. I have used PowerPoint for all my white goods and would not use anywhere else
25 September 2025
Reply from Powerpointstores
Good Morning Mrs Chatfield,
Thank you so much for taking the time to share this wonderful review.
We are delighted to hear about your experience and that we consistently provide excellent service. We take great pride in our team, and your recognition that our staff are polite, patient, and extremely helpful is a fantastic testament to their dedication.
We truly value your continued loyalty and appreciate you choosing Power Point for all your white goods needs. Knowing that you "would not use anywhere else" is the highest compliment we can receive and reinforces our commitment to maintaining these high standards.
Thank you,
The Power Point Team
Matt was fabulous and honest
Matt was fabulous and honest! Oven repaired and at a very good price! Well worth paying instead of a new one! Definitely recommend
7 October 2025
Unprompted review
Reply from Powerpointstores
Good Afternoon Mrs Green,
Thank you so much for taking the time to share your wonderful feedback!
We are absolutely delighted to hear that you had such a positive experience with Matt and that you found his service to be both fabulous and honest. Providing transparent, high-quality repairs at a very good price is exactly what we strive for, and it's fantastic to know that your oven is repaired and performing well—making the choice to repair over replacing worthwhile!
We appreciate your strong recommendation and will certainly pass along your kind words to Matt.
We look forward to being your first call for any future appliance needs!
Thank you,
The Power Point Team
The staff were consistently good
The staff were consistently very good. The price for the quality service very goof
27 September 2025
Reply from Powerpointstores
Good Afternoon Mr Blackstock,
Thank you for the 5* Review. We are really glad that the staff delivered great service throughout and you found the pricing to be great in balance to the service recieved.
Thank you,
The Power Point Team
Very good customer service very…
Very good customer service very friendly very helpful man
24 September 2025
Reply from Powerpointstores
Good Afternoon Emma,
Thank you for taking the time to share your feedback. We are delighted to hear that you experienced very good customer service and that our team member was very friendly and very helpful.
We pride ourselves on having a staff that is both knowledgeable and approachable, and it is rewarding to know this was reflected in your experience.
Thank you,
The Power Point Team
The most helpful service in an emergency
The helpful service over the phone.
Immediate delivery - no extra charge
Delivery man who helped me find the best place for my new appliance.
One well satisfied senior citizen - who has always found Powerpoint staff at Oakengates informative, helpful in an emergency, practical and cheerful.
16 September 2025
Reply from Powerpointstores
Good Afternoon Mrs Nelson,
Thank you for taking the time to share such detailed and generous feedback about your recent experience with Powerpoint at Oakengates.
We are delighted to hear about the helpful service you received over the phone, the benefit of our immediate, complimentary delivery, and the practical assistance from our delivery team in finding the best placement for your new appliance. Our team takes immense pride in being informative, helpful, practical, and cheerful, especially when assisting our customers and during emergencies.
It is incredibly rewarding to know that we have earned your loyalty and satisfaction over the years. We look forward to continuing to serve you with the high standard of care you have come to expect.
Thank you,
The Power Point Team
Friendly and efficient service
Friendly and efficient service, very knowledgeable and fixed my leaking dishwasher. Nice to support your local high street.
15 September 2025
Reply from Powerpointstores
Good Afternoon Mr Parry,
We are so pleased to hear that you experienced friendly and efficient service and that our team member was very knowledgeable in resolving the issue with your leaking dishwasher. Getting your appliance back in working order quickly is always our top priority.
We especially appreciate you mentioning the importance of supporting your local high street. As a local business, we genuinely value the trust and support of our community. Your kind words reinforce the quality service we strive to provide every day.
Thank you again for choosing us!
The Power Point Team
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