Great experience shopping at Power with Taha! He was really helpful, gave amazing advise and helped us make the right choice. Also very friendly and polite. Highly recommend
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See what reviewers are saying
Very professional, personlig, patient service with Martin! It was amazing with the OK connection and advantages. I had no idea about OK other than benzin discount! Telmore too. Martin explained it al... See more
Company replied
Ordered camera online, the one that was in warehouse. Took them 3 weeks to get it in Frederiksberg shop. SD slot broke within 3 months, brought it to service 9 of June, today is 25 of July and no re... See more
William at power Frederiksberg centre helped me with my laptop purchase and stopped me right before I made a bad buy, he recommended a pc that suited me and my needs. Very happy for his quick servi... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
4.0
Great
4K reviews
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Reply from POWER.dk - Frederiksberg
Mange tak for de strålende stjerner! 🌟
Jeg er henrykt over at se din positive vurdering 🙌 Det betyder meget for mig at vide, at du har haft en god oplevelse hos os i POWER 🤩 Vi sætter stor pris på al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Mathias/POWER
Rude incompetent Manager
I went to the store to buy an action camera and I was very badly treated.
The person who served, Jakob, who according to him was the Manager, either was on a very bad day or is completely clueless as to what customer service implies, or even just minimal politeness standards.
He was rude, didn't know anything about the camera nor did he look to know or to talk to a colleague who would. He just said: "I dont know anything about the camera, it's not my area... and we don't have it, do you want to order it?"
I was appalled by how rude and incompetent this person was and said: "no thank you, but I would like to know your name, if you would be so kind."
He was very upset, said 3 times he would not give it to me, he wanted me to justify why I wanted to know his name. I insisted and he finally gave me his name, reluctantly, with no apologies for the bad service, and asked once again if I wanted to order. I said: "no thank you, I am afraid I will have to buy it somewhere else."
It is disgraceful that I am a client of Power for many years and I was going to buy or order the camera 100%, but with this focus on selling without any attention to service I am pretty sure I will never set foot in Power again. If I am to spend my hard-earned money I might as well be well-treated.
31 December 2023
Unprompted review
Reply from POWER.dk - Frederiksberg
Hello
We sincerely apologize for the disappointing experience you had at our store while attempting to purchase an action camera. It is disheartening to hear about the interaction with Jakob, who identified himself as the Manager, and we extend our deepest apologies for the lack of customer service and politeness you encountered.
Your feedback is crucial to us, and we want to assure you that we take this matter seriously. We will be addressing your concerns internally to ensure that such incidents are not repeated in the future. We appreciate you bringing this to our attention, as it helps us improve our services.
If you would like to provide further details or if you wish to discuss your experience in more detail, please feel free to reach out to us at review@power.dk. Kindly include your Trustpilot username and contact information, as we were unable to locate your details based on this review alone.
We value your long-standing patronage with POWER, and it is truly regrettable that your recent visit did not reflect the high standards we aim to uphold. We understand the importance of both product knowledge and exceptional customer service, and we sincerely apologize for falling short on these fronts during your visit.
We would like to invite you back to POWER for a more positive experience. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your future interactions with us are both pleasant and seamless.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future. Wishing you a good day ahead.
Warm regards,
Zaneb/POWER
Excellent customer service and always…
Excellent customer service and always helpful.
31 December 2023
Reply from POWER.dk - Frederiksberg
Hej Soe👋
Det varmer vores POWER🧡 at læse, om din tilfredshed med denne handelsoplevelse og håber, at din nye vare spreder en masse glæde i din hverdag!
Vi glæder os til at se dig igen og du ønskes en herlig dag 🧡🤞
De bedste hilsner
Zaneb/POWER
Service it not ok talk with customer
30 December 2023
Reply from POWER.dk - Frederiksberg
Vi vil gerne takke dig for din ærlige feedback. Selvom det ikke var en perfekt oplevelse, sætter vi stor pris på, at du delte din feedback med os.
Vores kundeserviceteam er klar til at hjælpe, og hvis der er mere, du gerne vil dele, eller hvis du stadig har brug for vores hjælp, er et dedikeret team klar til at hjælpe og tilgængelige på mail review@power.dk 🤗
Vi ønsker at sikre, at du får den hjælp, du behøver, og at din fremtidige oplevelse med os bliver endnu bedre. Tøv ikke med at kontakte os, hvis du har brug for yderligere assistance.
Med venlig hilsen,
Karsten, POWER Kundeservice team
God pris og nem afhentning i Power
20 December 2023
Reply from POWER.dk - Frederiksberg
Hej Tom
Stor tak for anmeldelsen og for de herlige ⭐⭐⭐⭐ dem er vi beæret over, kan du liige tro 🧡😊
I POWER lever vi af glade og tilfredse kunder, hvorfor det er en fornøjelse, at det lykkes!
Vi er dog nysgerrige på, hvad vi kunne have gjort bedre for at gøre os fortjent til den sidste ensomme stjerne, hvorfor vi håber, at du vil uddybe 😊
Under alle omstændigheder, ønsker vi dig en skøn dag og glæder os til at byde dig velkommen igen i fremtiden! 🤞😊
De bedste hilsner
Zaneb/POWER
Good and fast service
14 December 2023
Reply from POWER.dk - Frederiksberg
Dear Maheva
Thank you so much for your reward of 5 beautiful stars!
At POWER, we love providing our customers with a trading experience, that leaves you satisfied.
We are, therefore, thrilled to see that we succeeded!
We look forward to seeing you in the future! 🤞🧡
The best greetings
Zaneb/POWER
Reply from POWER.dk - Frederiksberg
Mange tak for de strålende stjerner! 🌟
Jeg er utroligt glade for at læse din positive anmeldelse 🙌 Det betyder meget for os at høre, at du har haft en fantastisk oplevelse hos os i POWER 🤩 Din feedback betyder enormt meget for os!
Jeg vil gerne takke dig igen for at have valgt POWER, og vi glæder os til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores fysiske butikker 🤗
De allerbedste POWER hilsner
Oliver/POWER
I bought the Nentendo switch on black…
I bought the Nentendo switch on black friday yesterday on Black Friday 2023 . The sales agent came with offer that free Nentendo.He asked me to change the telefon company to Telmore and asked me to provide all details CPR no and bank details. Later on I knew that they have also changed my electricity company to OK. In fact with 169kr/md , with Telmore , costumer is not gaining any more. Later I knew that they have changed my electricity company also and went to cancel my subscription. The salesman denied it to cancel the packages I agreed on. They were pressing me to buy thet package withOK and Telmore. That was not the good experience about POWER Black Friday deal. Now I will never buy product in POWER, that was my experience
24 November 2023
Unprompted review
Reply from POWER.dk - Frederiksberg
Vi vil gerne takke dig for din ærlige feedback.
Selvom det ikke var en perfekt oplevelse, sætter vi stor pris på, at du deler den med os. Vores kundeservice team er klar til at hjælpe, og hvis der er mere, du gerne vil dele, eller hvis du stadig har brug for vores hjælp, er et dedikeret team klar til at hjælpe og tilgængelige via mail på review@power.dk.
Vi ønsker at sikre, at du får den hjælp, du behøver, og at din fremtidige oplevelse med os bliver endnu bedre. Tøv ikke med at kontakte os, hvis du har brug for yderligere assistance.
Med venlig hilsen,
Katrine Kundeservice, POWER
Very professional
Very professional, personlig, patient service with Martin! It was amazing with the OK connection and advantages. I had no idea about OK other than benzin discount! Telmore too. Martin explained it all clearly, really set things up and kicked-in all the “Black” possible! Looking forward to our new komfur on Wednesday. I can only say Tusind tak too!
24 November 2023
Reply from POWER.dk - Frederiksberg
Tusind tak for de strålende stjerner! 🌟
Vi er henrykte over at se din positive vurdering 🙌 Det betyder meget for os at vide, at du har haft en god oplevelse med os i POWER 🤩 Vi sætter stor pris på al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Maria POWER
Good service 👌
23 November 2023
Reply from POWER.dk - Frederiksberg
Hej Sapanna
Tak for din belønning af flotte ⭐⭐⭐⭐⭐
Vi er glade for at læse, at din købsoplevelse forløb problemfri og hurtig - sådan foretrækker vi netop, at det skal være, når man handler i POWER! 😃😃
Vi håber, at du allerede nu har fået glæde af købet, og vi ser frem til at (forhåbentlig) kunne gentage succesen!
De varmeste hilsner
Jonas/POWER
I would not recommend
I would not recommend. Even tho I sad a million times that I do not speak Danish they keep sending me messages, mails and call me and speak in Danish.
As a student who has just moved to Denmark a month ago it is very hard to communicate with them as they do not keep account of my requests or try to be inclusive with the non Danish speakers
22 November 2023
Reply from POWER.dk - Frederiksberg
Vi vil gerne takke dig for din ærlige feedback. Selvom det ikke var en perfekt oplevelse, sætter vi stor pris på, at du deler den med os.
Vores kundeservice team er klar til at hjælpe, og hvis der er mere, du gerne vil dele, eller hvis du stadig har brug for vores hjælp, er et dedikeret team klar til at hjælpe og tilgængelige via mail på review@power.dk.
Vi ønsker at sikre, at du får den hjælp, du behøver, og at din fremtidige oplevelse med os bliver endnu bedre. Tøv ikke med at kontakte os, hvis du har brug for yderligere assistance.
Med venlig hilsen,
Maria
Kundeservice, POWER
Prof service
22 November 2023
Reply from POWER.dk - Frederiksberg
Tusind tak for de skønne stjerner! 🌟 Din positive vurdering glæder os virkelig 🙌 Vi er så glade for at høre, at du har haft en god oplevelse hos os i POWER 🤩
Din feedback betyder meget for os, da den hjælper os🙌 Vi sætter stor pris på hver eneste kommentar og input fra vores kunder.
Tak for at vælge Power, og vi glæder os til at byde dig velkommen igen i fremtiden, uanset om du besøger os online på Power.dk eller i en af vores fysiske butikker 🤗
De bedste POWER hilsner,
Sophie
Kundeservice, POWER
Wait wait wait for Click and Hent
Expectation for Click and Hent: Like a parcel shop, you go in a line, you get your package at the end and normally you are out in less than 10 mins.
Reality: Go in a line, to get told for "those" pickups you gotta go to a different line. This is a service line and it takes 10 mins per person, .. and then the guy disappears with one customer and never comes back, so you have to stalk them... I never made it out of the shop with less than 30 mins wait, and every two years I forget that I never wanted to buy there again until I am back there and remember that I never wanted to go there again
14 November 2023
Reply from POWER.dk - Frederiksberg
Vi vil gerne takke dig for din ærlige feedback. Selvom det ikke var en perfekt oplevelse, sætter vi stor pris på, at du delte din feedback med os.
Vores kundeservice team er klar til at hjælpe, og hvis der er mere, du gerne vil dele, eller hvis du stadig har brug for vores hjælp, er et dedikeret team klar til at hjælpe og tilgængelige via mail på review@power.dk.
Vi ønsker at sikre, at du får den hjælp, du behøver, og at din fremtidige oplevelse med os bliver endnu bedre. Tøv ikke med at kontakte os, hvis du har brug for yderligere assistance.
Med venlig hilsen,
Martin
Kundeservice, POWER
God ekspedition god ekspedient
14 November 2023
Reply from POWER.dk - Frederiksberg
Hej Jakob
Ih, tusind tak for din anmeldelse og alle de flotte stjerner 😍
Vi elsker at læse, du har haft så god en oplevelse. Det er da også absolut lige sådan vi ønsker det skal være, når man besøger vores butik! 🙌
Vi håber, du er blevet mindst lige så glad for dit nye produkt, som vi er for din anmeldelse og ønsker dig en helt fantastisk dag😊
De bedste hilsner
Zaneb/POWER
God service
13 November 2023
Reply from POWER.dk - Frederiksberg
Hej KIm
Tak for besøget, anmeldelsen og for belønning af 5 smukke ⭐⭐⭐⭐⭐
Det er SÅ skønt at se disse fine stjerner, og du kan tro, at vi vil gøre vores absolut bedste for at gentage denne succes! 😊😊
Vi glæder os til, at du svinger forbi igen! 🤞🧡
De bedste hilsner
Zaneb/POWER
The people at the service counter are…
The people at the service counter are not very helpful. I purchased jabra new earphones that had a dirty usb cord and was refused replacement or refund. Pathetic customer service!!
4 November 2023
Reply from POWER.dk - Frederiksberg
Hi Vineeta!
Thank you for your review.
We are sad to hear about your last experience at our store. In POWER we strive towards always giving our customers a good experience, so we apologize we couldn't live up to it this time. However, we thank you a lot for your feedback - we will make sure to take it with us to the store. Please come by the store again if you are unhappy with the purchase, our salesmen will try to find a solution.
We wish you a great day!
Best regards
Astrid/POWER
alt var 10/10
3 November 2023
Reply from POWER.dk - Frederiksberg
Hej Ayaj,
Tusind tak for besøget i vores POWERHOUSE og for belønningen af 5 flotte stjerner 😍😍
Hvor er vi glade for at læse, at du valgte at handle hos os samt at du fandt handelsoplevelsen tilfredsstillende! - Det er bestemt også sådan det skal være at handle i POWER 🧡🧡
Vi ønsker dig god fornøjelse med den nye vare og ønsker dig ligeledes en herlig dag 🤞🤞
De bedste hilsner
Jennifer/POWER
The staff are quick to come to your…
The staff are quick to come to your service, The display and access of items is so easy
29 October 2023
Reply from POWER.dk - Frederiksberg
Dear Solomon
Thank you so much for your reward of 5 beautiful stars!
At POWER, we love providing our customers with a trading experience, that leaves you satisfied.
We are, therefore, thrilled to see that we succeeded!
We look forward to seeing you in the future! 🤞🧡
The best greetings
Zaneb/POWER
Superfin og professionel service af både Lukas, Morten og Jacob
Superfin service af både Lukas, Morten og Jacob
21 October 2023
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej,
Tak for de 5 herlige stjerner 🤩
I POWER lever vi af at yde en god service for vores kunder, og vi er glade for at du har været iblandt dem!
Vi glæder os til at du besøger os i butikken igen og vi kan gentage succesen 😄
De bedste hilsner,
Jennifer/POWER
Ordered a new phone from their click…
Ordered a new phone from their click and collect. In less than 30 min was it ready.
When I got to the store at Frederiksberg Center, did I get help by multiple kind staff members.
The last guy that handle my order, was Delchad, he explained me about the phone, offered me some deals etc. And was very professional and not too eager to try and sell me more than I needed.
He was also prepared to answer the questions I had.
I highly recommend staff members like this guy.
18 October 2023
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Amin,
Thanks for your review.
Nice to read about your satisfaction with this trade. 😀
We look forward to welcoming you again and wish you a fantastic day 😀
Really good day.
Sincerely
Mert/POWER
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