Powder Butterfly Reviews 

135
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have been buying products from Powder Butterfly for over 10 years both for myself and as gifts. Recently I have used the online shop and the service is excellent. A few years ago I bought Newcastle... See more

Company replied

Rated 5 out of 5 stars

We met Corinne at a Shaun the Sheep farewell event and saw some fantastic examples of her work. Her work is so unique and relevant (for us!) to our area. We ordered Christmas baubles of St James Park... See more

Company replied

Rated 5 out of 5 stars

Bought some Newcastle cuff links and the heart pin badge from a wonderful display of Powder Butterfly products at an exhibition. I could have bought them all! They make wonderful presents. They are st... See more

Company replied

Rated 5 out of 5 stars

Great product and amazing service. Very personal and genuine. Will definitely use them again and whole family will too. Was contacted personally with regard to gift wrapping. Made this purchase sp... See more

Company replied

Company details

  1. Souvenir Store
  2. Candle Store
  3. Chinaware Store
  4. Countertop Store
  5. Home Goods Store
  6. Online Marketplace

Written by the company

Powder Butterfly has been creating and selling "Souvenirs with Soul" that connect people to the places they love since 2012. We provide delivery to national and international locations via our e-commerce shop. ⭐ We sell our products on Newcastle Quayside every Sunday. ⭐ We DO NOT have a shop at the John Marley Centre; this is our business address. ⭐ Best Newcomer Newcastle Christmas Market 2025 ⭐ Member of Made In Britain ⭐ All of our products are designed and made in Britain, and where possible, we use local suppliers


Contact info

4.9

Excellent

TrustScore 5 out of 5

135 reviews

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4.9

All reviews

(135)

6 reviews in the last 12 months

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Rated 2 out of 5 stars

Just really expensive for what it was

Just really expensive for what it was. The pictures were nice. Smaller than I expected....

6 November 2022
Powder Butterfly logo

Reply from Powder Butterfly

Hi Anna, thanks for leaving your review. I create products using the very best British manufacturers and I have a range of products at lower prices to make sure that I can meet a variety of budgets. I hope you enjoy your purchase and you will find that it is durable and well made, and that it adds a bit of fun and creativity to yours or the recipients home. Rest assured that your purchase helps multiple small businesses in the UK and this is very much appreciated.

Rated 5 out of 5 stars

Happy to Recommend

The picture was much nicer in reality even though it looked great on the website. I received it very quickly and was kept updated throughout. This is my first order and I feel that I am a valued customer.

21 September 2022
Unprompted review
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Reply from Powder Butterfly

Thank you so much for your 5 star review, and supporting my small business. The print you bought is also one of our charity partnerships and your support for this worthwhile cause is also very much appreciated. We do pride ourselves on delivering excellent customer service and we are so pleased that you have joined our community of highly valued customers.

Rated 5 out of 5 stars

Love my angel of the north necklace and…

Love my angel of the north necklace and I have had many compliments when out and about too ❤️

23 August 2022
Unprompted review
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Reply from Powder Butterfly

Thank you so much Karen for your lovely review, it's wonderful that you are loving my Angel of the North necklace. Thank you for supporting my small business.

Rated 5 out of 5 stars

Great product, designed & made in the UK

Great product, just the sort of unique gift we were looking for. Arrived quickly, very happy with the overall experience.

25 July 2022
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Reply from Powder Butterfly

Thank you so much Rob for your wonderful review. And for supporting my small business

Rated 5 out of 5 stars

Great quality

Great quality, fabulous design - support independent British companies!

25 July 2022
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Reply from Powder Butterfly

Thank you so much Suzanne for supporting my small business. For every £1 you spend with small British businesses 63p goes back into the local economy. Your support is very much appreciated.

Rated 5 out of 5 stars

Really lovely British products

Really lovely products, which are made in Britain. Corinne was very helpful when I had an issue with my purchases ( aprons and tea towels). I’ll certainly be purchasing more gorgeous goodies.

24 July 2022
Unprompted review
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Reply from Powder Butterfly

Thank you so much for your purchase and review Janice. I am so pleased you are happy with your purchase and the customer service you received.

Rated 5 out of 5 stars

Always absolutely amazing

I have ordered a few times now from Corinne and the amazing Powder Butterfly ranges, both click and collect locally from her website and at pop up shops e.g. Sook space at Metro Centre. The designs are always amazing and the quality of the material and workmanship astounding.

With the new Pride range supporting also Northern Pride charity, the orders were received in 48 hours, beautifully and safely packaged. Appropriate sized packaging and not wasteful. The quality of the towels blows me away. I look forward to receiving many comments on my beach towl at the pool! I also bought a hand towel as a thank you to a colleague and he loved it xxx

12 July 2022
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Reply from Powder Butterfly

Thank you so much for your wonderful review Viv and for your support. It is very much appreciated by myself, my suppliers and Northern Pride.

Rated 5 out of 5 stars

An amazing company

An amazing company, my parcel arrived beautifully wrapped very quickly. So pleased with this gift of a London apron for my son in law, who does all the cooking. Attention to detail and great service, I have no hesitation in giving 5 stars, in fact I give 10 stars for a great experience.

10 June 2022
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Reply from Powder Butterfly

Thank you so much for your wonderful review Georgina. Your review means so much to me as a small business and you really made my day when I read this. Thank you for your support it is very much appreciated.

Rated 1 out of 5 stars
Powder Butterfly logo

Reply from Powder Butterfly

Dear MG, I can only apologise for the delay in your order getting to you. It was sent via Royal Mail tracked and signed for delivery. The tracking details have been sent to you via our website. Should your order not arrive please email me at hello@powderbutterfly.com and we will provide you with a full refund. Please do not hesitate to get in contact should you have any further issues regarding your order.

Update

Dear MG I can see from our tracking details that you have received your order, and I would like to say thank you for shopping with my small business. Should you have any queries please feel free to get in touch on the email above.

Rated 5 out of 5 stars

Lovely item

Lovely item, bigger than I thought but that's ok. Super fast delivery with no hasstle. Bought for my partner for Valentine's Day and he loves it. Would highly recommend.

16 February 2022
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Reply from Powder Butterfly

Thank you for your review Susan. I am so happy that you liked the item you purchased from my small business. I hope you had a wonderful Valentine’s Day.

Rated 5 out of 5 stars

Well done.

Prompt and efficient service including a phone call to explain a (very minor) delay in delivery. All items securely wrapped and packaged and all as photographed. Thank you.

24 January 2022
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Reply from Powder Butterfly

Thank you Hilary for your order and you wonderful review. I really appreciate you taking the time to leave one for my small business. It means a great deal to have your support.

Rated 5 out of 5 stars

Beautiful products

Beautiful products, perfect as presents, beautifully wrapped (saved me a job) quickly delivered and by the artist as we live on the doorstep - so that was a bonus (though they will be just as nice delivered by another post service :) )

22 December 2021
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Reply from Powder Butterfly

Thank you so much for your wonderful review. I am so pleased you like my products and I really appreciate your support. I hope you have a wonderful 2022!!

Rated 5 out of 5 stars

Durham Gifts

Excellent service from Powder Butterfly. Excellent products purchased for Christmas gifts. Delighted with them.
Can’t wait for more Durham stock

16 December 2021
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Reply from Powder Butterfly

Thank you so much for your support and your review. It means so much to have your support as a small business. And I can’t wait to create more Durham gifts in 2022!!!

Rated 5 out of 5 stars

It’s a gift. Buy local.

Ordered an apron with Newcastle upon Tyne iconic sights. It’s for a gift so I am hoping the recipient likes it. Quality is good. I buy locally made now when it possible.

16 November 2021
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Reply from Powder Butterfly

Thank you very much for your review Mrs Far, it is very much appreciated, and on behalf of all small local businesses that you have support I would like to say a heartfelt thank you. your support is very much appreciated.

Rated 5 out of 5 stars

I was advised when an item I wanted was…

I was advised when an item I wanted was back in stock. And because I was in the area I was also able to collect the item direct from the building containing the artist's studio.

22 September 2021
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Reply from Powder Butterfly

Hi Fiona, thank you for your review and for supporting my small business. It is very much appreciated.

Rated 3 out of 5 stars

Lovely item and delivery good

Lovely item and delivery good. Only downside was the paper was folded and not rolled & had thick creases. I wanted to use for decoupage so it wasn’t suitable due to the heavy creases. No indication on the order that the item would be folded.

9 August 2021
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Reply from Powder Butterfly

Thank you for leaving us a review Sandra. I am so sorry that your order didn't meet your expectations. Please feel free to return your order and I will give you a full refund excluding postage. I will make sure that I update the listing online so that future customers know this paper arrives folded as opposed to rolled. I really appreciate your feedback and support for my small business. If you decide to keep the paper I hope that you will find it useful for wrapping gifts. Should you wish to contact me privately to discuss your refund please email hello@powderbutterfly.com All the best Corinne :)

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