I’ve been seeing Pott Candles among many other candle makers in my Facebook feed for several months now. I used to be a big Yankee Candle fan, but I think not only have they priced themselves to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just received my first Pott candle, in the Noël scent with dark green Holly pot. The fragrance is beautiful and I can’t wait to light it nearer Christmas. The quality of the pott and the match Pott i... See more
I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rollin... See more
Company replied
I love these candles! I have several around the house now. The hand made pots are beautiful in their own right and the candles smell gorgeous, natural and light with no artificial tang like so many.... See more
Company replied
4.5
Excellent
447 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 2 weeks
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This company is clearly mindful of its customers
This company is clearly mindful of their customers. On one occasion, I was in a bit of a bind as my monthly delivery service of an already established Pott coincided with me spotting a new fragrance which I very much wanted to try while also having my normal delivery too. A very nice man was extremely helpful and made it all come to fruition within a couple of days. I was very happy with the outcome , needless to say!
8 June 2026
I'm new to Pott
I'm new to Pott, but love the concept of candle refills. The candles are of excellent quality and smell divine, the packaging is secure and strong and delivery was prompt. Move over, big candle brands, I'm supporting home grown!
18 June 2026
Unprompted review
I was charged postage when costs over £75.00
I was charged for postage when I had spent over £75.00. I was asked if I had spent more than £75.00, I had spent a little under £90.00. I asked why Pott Candles could not check themselves. My question was ignored. It seems to me that the adverising is more important that actual customer satifaction. I did get a refund. Not happy that I was charged in the first place, also i am not happy that the issue was even questioned when they can look up transactions themseleves.
1 June 2026
Reply from Pott Candles
Hi Barbara,
Thank you so much for your orders and for taking the time to leave a review. We're delighted to hear that you enjoy our candles.
We're very sorry that your shopping experience on this occasion did not meet your expectations. At the time your order was placed, free shipping was not part of our current promotion, which is why the shipping charge was applied. However, after you contacted our customer service team, this was refunded as a gesture of goodwill.
Our team also reached out regarding the subscription attached to your order, as we wanted to ensure everything was set up exactly as you intended and clarify any confusion around the order details.
We always aim to resolve customer concerns as quickly and smoothly as possible, and we're sorry that we fell short of providing a seamless experience this time. Your feedback is invaluable, and we will share it with the team as we continue to improve.
Thank you again for your support and for being a valued customer.
Best wishes,
The Pott Candles Team
I love this little candle company!
I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rolling subscription. I’ve received my second refill to date and the candles always arrive quickly & well packaged. Placing an order is super easy and choosing & setting up your subscription is too!
5 June 2026
Reply from Pott Candles
Thank you so much for such a lovely review and we are delighted that you are enjoying our candles and excited for you to try all the other scents we have on offer too! Best wishes, Team Pott
Lovely but overpriced
The candle looks lovely and smells lovely. It is very overpriced for what it is. I thought it might include a free refill for the price.
5 June 2026
Reply from Pott Candles
Thank you for your order and for taking the time to share your feedback on the pricing.
We do our best to clearly explain our products, including sizing, burn times and exactly what is included with each purchase, but we're sorry to hear that the product did not meet your expectations.
The good news is that your Pott is designed to be reused for years to come, so going forward you'll only need to purchase refills, which cost less than half the price of the original candle. We hope this helps you get even more value from your Pott over time.
Thank you again for your feedback and support.
Best wishes, Team Pott
Lovely candle pot and match pot
Lovely candle pot and match pot. The almond candle smells lovely
3 June 2026
Reply from Pott Candles
Thank you so much for leaving a review and delighted that you are enjoying the candle. Best wishes, Team Pott
I waited a very long time for delivery…
I waited a very long time for delivery of my pot and first candle, so long in fact that the next months refill had already arrived. I do accept that I had ordered a special edition, and I was aware of the wait but not expecting to receive the next month first! I was disappointed with the pot as the colour is nothing like the picture I chose and does not match the little pot with the matches in. However I will keep it as to be honest I couldn’t be bothered with asking to exchange after already waiting nearly two months. I have burnt the candle for four hours after trimming the wick and it has tunnelled so very disappointing as this seemed to be such a lovely idea and I support the ethos of sustainability.
3 June 2026
Reply from Pott Candles
Thank you for taking the time to leave a review.
I can see that you ordered one of our limited-edition Potts on pre-order, which was listed for delivery in June. The Pott you selected was our Shino style, which is created using a traditional Japanese glazing technique. One of the unique characteristics of this process is that every piece is slightly different, meaning no two Potts are exactly alike.
We appreciate that this also means the finished product may vary from the photographs shown online. While we do our best to explain this on our website, we understand your feedback and will review how we can make this even clearer for future customers.
We always want our customers to love their Pott, so if you would prefer a different style, we would be very happy to help. Please contact us at hello@pottcandles.com and we can arrange a return and exchange for an alternative Pott.
We would also be very happy to help you with any burning issues you are facing. We are very keen that you are really enjoying with your Pott and your refills and continue to enjoy them for many years to come.
Thank you again for your feedback, we take it all very seriously.
Best wishes, Team Pott
Great Pot Candles
Have had a few candles now from Pot Candles. They smell amazing, last a long time if burned correctly and love the ethos of the brand.
3 June 2026
Reply from Pott Candles
Thank you so much for such a lovely review and so glad that you are enjoying many of our scents. We look forward to you enjoying even more of them (and some new ones coming up!) for years to come. Best wishes, Team Pott
A beautiful smelling candle
A beautiful smelling candle. Love my pot that it came with and the cute matches pot to match.
Excellent delivery and quality product
2 June 2026
Reply from Pott Candles
Thank you for a lovely review and so glad you are enjoying our products. We hope you will enjoy them for many years to come. Best wishes, Team Pott
Lovely scent
Lovely scent. Delivery is very good as the candle is always put in a safe sheltered space so it isn’t obvious to walkers by.
1 June 2026
Reply from Pott Candles
Thank you so much for your review - we are glad our delivery partners are behaving themselves! And so glad you are enjoying the scent. Best wishes, Team Pott
Treated the home to the new tomato pot…
Treated the home to the new tomato pot & candle, absolutely delightful. Also a new reed diffuser with fig fragrance, beautiful.
Always well packed & definitely worth the money. No sooty residue & burns to the end. Delivered well packaged.
1 June 2026
Unprompted review
Reply from Pott Candles
So glad to hear that you are enjoying our new Tomato Vine Candle - we are pretty proud of this scent! Thank you for taking time to leave a review and looking forward to you refilling with us for many years to come. Best wishes, team Pott
Reply from Pott Candles
Hi Fiona,
Thank you for taking the time to leave a review.
I've checked your order and can see that you purchased our "Just a Pott" product, which is an additional or replacement Pott and does not include a candle. We do our best to make this clear on the product page, but we appreciate your feedback and will review how we can make this even clearer for customers.
If you would like a candle for your Pott, you'll need our Grand refill size, which has been designed to fit perfectly. The benefit of the Pott system is that once you own the ceramic vessel, you can keep it forever and simply purchase refills going forward.
Thank you again for your feedback, and please don't hesitate to get in touch with our team if we can help further.
Best wishes, Team Pott
Love everything about Pott
Love everything about Pott. Gorgeous scents, quick delivery and more sustainable than most candles.
20 May 2026
Reply from Pott Candles
Thank you so much this is such a lovely review to read. We are so glad you are enjoying everything and thank you so much for taking the time to leave a review. Best wishes, Team Pott
Reply from Pott Candles
Thank you for your order and for taking the time to leave a review - we are all really glad you are enjoying the candles. Best wishes, Team Pott
Great product and good value
18 May 2026
Reply from Pott Candles
Thank you so much for such a nice review Jill and thank you for taking the time to write it. Hope you enjoy our products for many years to come. Best wishes, Team Pott
Great candles and excellent customer…
Great candles and excellent customer support. I look forward to my monthly candle
18 May 2026
Reply from Pott Candles
Thank you Pamela for your lovely review and for your orders. Excited for you to try many of our scents through our subscription. Best wishes, Team Pott
I bought this as a present for my…
I bought this as a present for my daughter Kirsty Griffiths ( I forward all your posts to her!)
She is absolutely delighted! We chose the Rose perfume and it is absolutely gorgeous! What a lovely idea for a gift! Well done!
24 May 2026
Reply from Pott Candles
We are so delighted that Kirsty has enjoyed her candle so much. Rose is a particularly lovely scent of ours and very excited for her to try many more for years to come! Thank you for taking the time to leave a review! Best wishes, Team Pott
Had some issues with delivery
Had some issues with delivery, but resolved by the excellent Duncan and now in receipt of a delicious smelling, excellent quality set of candles, plus refills for earlier purchases. Very happy.
27 May 2026
Unprompted review
Fast delivery and the quality of the…
Fast delivery and the quality of the candle base and gorgeous scent is amazing
25 May 2026
Unprompted review
Customer services is the worst I have…
Customer services is the worst I have experienced which is a real shame as like the product. But I had a query on my order and tried to contact Potts Candles several times with no response. So then tried to cancel my subscription but you can then only apparently do so by sending an email. So had to send further emails to cancel which of course still go answered!
22 May 2026
Unprompted review
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