bunch of clowns so these bunch of clowns verified my account 3 and a half days ago after i requested a withdrawl yet withdrawl still sitting pending after 3 days customer support is rubbish as all y... See more
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Payments processed on 8th October to PayPal £30 and £50 never received .. confirmed by PayPal payments never sent .. requested transaction IDs still waiting ..nearly 3 weeks later after over 80 emails... See more
Withdrawal of £700. Took 5 days to hit my account. Sent documents at point of withdrawal. So I’m pleased I did that having read other reviews on here. One con is the lack of communication from the tea... See more
Been a regular user for sometime with deposits and withdrawals fine. Then just over three weeks ago I won a large sum of money and withdrawal went through ok I deposited another £40 spun a few times... See more
Company replied
1.8
Poor
40 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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If I could have left a lower rating I…
If I could have left a lower rating I would have.
Don’t honour promotions and waiting over a week for a withdrawal to be told it’s still pending.
I hate leaving bad reviews but please avoid at all costs unless you like throwing money away.
24 May 2021
Unprompted review
Reply from Potsofluck
Unfortunately, we’re sorry to say that for some of our customers withdrawals and document verification is currently taking longer than we would like.
As many of you will be aware we (Grace Media) legally took over the management of customers from the previous license owner this year, after the suspension of their licence.
As part of this process, and to ensure that all customers are managed in accordance with our UK licence requirements, we are having to request verification and due diligence documents from customers who were either not asked to provide this before, or where documents provided before, are now out of date. This also applies where customers may need a withdrawal to be processed to a different method from the original deposit.
We feel and understand the frustration this is causing some of you, but please be assured that we are doing all we can to ensure that requests are managed as quickly as possible and inconvenience to customers kept to a minimum where we can, and that your account, account balance, winnings and withdrawals remain safe until the process is completed.
We thank you for your patience. If you do have any specific questions or concerns, please do not hesitate to contact us at customersupport@thegracemedia.com
Customer Support
I’m guessing this company have ran out…
I’m guessing this company have ran out of money. Will not process a withdrawal
13 May 2021
Unprompted review
Reply from Potsofluck
Unfortunately, we’re sorry to say that for some of our customers withdrawals and document verification is currently taking longer than we would like.
As many of you will be aware we (Grace Media) legally took over the management of customers from the previous license owner this year, after the suspension of their licence.
As part of this process, and to ensure that all customers are managed in accordance with our UK licence requirements, we are having to request verification and due diligence documents from customers who were either not asked to provide this before, or where documents provided before, are now out of date. This also applies where customers may need a withdrawal to be processed to a different method from the original deposit.
We feel and understand the frustration this is causing some of you, but please be assured that we are doing all we can to ensure that requests are managed as quickly as possible and inconvenience to customers kept to a minimum where we can, and that your account, account balance, winnings and withdrawals remain safe until the process is completed.
We thank you for your patience. If you do have any specific questions or concerns, please do not hesitate to contact us at customersupport@thegracemedia.com
Customer Support
I've been waiting over 3 months on a…
I've been waiting over 3 months on a withdrawal, Anytime I email, live chat etc. No one wants to know and they just keep saying update your I'd again! CHEATS!! Happy to take your money but dont payout!
8 May 2021
Unprompted review
Reply from Potsofluck
Unfortunately, we’re sorry to say that for some of our customers withdrawals and document verification is currently taking longer than we would like.
As many of you will be aware we (Grace Media) legally took over the management of customers from the previous license owner this year, after the suspension of their licence.
As part of this process, and to ensure that all customers are managed in accordance with our UK licence requirements, we are having to request verification and due diligence documents from customers who were either not asked to provide this before, or where documents provided before, are now out of date. This also applies where customers may need a withdrawal to be processed to a different method from the original deposit.
We feel and understand the frustration this is causing some of you, but please be assured that we are doing all we can to ensure that requests are managed as quickly as possible and inconvenience to customers kept to a minimum where we can, and that your account, account balance, winnings and withdrawals remain safe until the process is completed.
We thank you for your patience. If you do have any specific questions or concerns, please do not hesitate to contact us at customersupport@thegracemedia.com
Customer Support
Absolutely cheats
Absolutely cheats ! Cannot withdraw anything....cannot send an email....cannot speak to help.....lying cheating bar stewards....I have over 2000 winnings and they won't let me have it ! Steer clear
2 May 2021
Unprompted review
Reply from Potsofluck
Unfortunately, we’re sorry to say that for some of our customers withdrawals and document verification is currently taking longer than we would like.
As many of you will be aware we (Grace Media) legally took over the management of customers from the previous license owner this year, after the suspension of their licence.
As part of this process, and to ensure that all customers are managed in accordance with our UK licence requirements, we are having to request verification and due diligence documents from customers who were either not asked to provide this before, or where documents provided before, are now out of date. This also applies where customers may need a withdrawal to be processed to a different method from the original deposit.
We feel and understand the frustration this is causing some of you, but please be assured that we are doing all we can to ensure that requests are managed as quickly as possible and inconvenience to customers kept to a minimum where we can, and that your account, account balance, winnings and withdrawals remain safe until the process is completed.
We thank you for your patience. If you do have any specific questions or concerns, please do not hesitate to contact us at customersupport@thegracemedia.com
Customer Support
Great site great fruit machines decent…
Great site great fruit machines decent pay outs only reason I give it a 4 is because if u can deposit fast they should pay out fast all round decent site not sure why the reviews below give it a bad review they must of lost ther rent
8 March 2021
Unprompted review
Don't waste your time
Honestly... Never known a payout like this, one week since withdrawal request and not heard a thing from them regarding when this will be with me. All I keep getting is 'we still need some documentation
'
Have provided ALL documentation required 4 times... Still being told I need to provide the information. Then I'm told to wait the 'amount of time I need to for it to get processed (was told 2-3 working days)'... I have been waiting 5 days, yet I'm still getting the same answer.
Alright when you are paying the money in, but as soon as it comes to taking it out... It takes forever apparently to enter your Ewallet which is meant to be faster than bank transfer.
Never known a casino to take this long and honestly... I wouldn't bother pumping your money into this, wish I never now as looks like I won't even get my winnings.
24 February 2021
Unprompted review
Scam
Scam ! don't waste e your time here , and trust me you WILL waste your time talking to the operator chat box about how you have not got your bonus ...wouldnt wish that experience on anyone!
29 January 2021
Unprompted review
What a cheap slyme casino this is
What a cheap slyme casino this is
They take ur deposits and send you emails with silly promos
At least 10 e mails a week
But when u cash out they find ways to try to avoid payments
Stay stay away from this low life casino
Also take in mind
Any casino that dose not bothere to give a reply here means the staff just don’t want to lie to us any more
There is no way in hell any serious casino would not reply to any reviews good or bad
Just shows how cheap and dirty they are when it comes to customer service or customers respect
All you in trouble with this scam casino phone the gambling commission
Make a report
Make a coplaint to this scam casino by e mail so u have a copy and ask For a dead lock letter to be sent to you
Then the commission can help you and fine them
Don’t walk away your funds will be paid they just pray u walk away
Scum bag casino
Gambling comition is open for phone complaints every Mon Wen and Fri due to Covid
Up date Feb 11
Still waiting been past on to some department pcrllp
This casino is a waist of time and I have also sent a letter to the hime office about this
They are just a scam who is behind this I don’t know but will get to the btm of it .
Have also spoken to the press and they have shown interest in this and I am putting all the info together
My solicitor has also sent a letter to my bank asking to refund my deposits as the casino has broken the laws of the British gambling commission
More to follow
The gambling commission has take over this now and my advice is pls stay away from this site . Also no reply from them now in 6 days
Totally shameful and I have sent a letter to the home office about there license in the U.K.
Up Date
45 days in to withdrawals and still waiting
Up date Day 65 still not been paid
I am left with no option but to take them to court something you would never think of from a on line casino
Also be note they are under investigation from the gambling commission... again !
Take into mind there are 30 reviews here ? They have reply’s to One and that is a review who likes this casino !! They don’t care how obvious they are they look at us as silly ppl giveing them money .. pls everyone call the gambling commission get a complaint in and get a ref #
Ask for a dead lock letter from the casino they will not issue you one but then they are braking the law final letter dead lock letter then take them to court.. you don’t pay anything you can’t lose ... and let’s get this trash off line with there others 16 online casinos that are all under investigation
Up date 15 March
The dirty dogs have still not paid me
Even after sending more documents maybe the will want a selfi of my dicky bird so they can see what a real man is dirty dogs they are let’s see what they will ask for next
Up date April 1
Still waiting for the dogs to pay me
They are like flys on shiiiittt opened a case know with GC and waiting to take them to court
Exposure is what they need
Dirty dogs are always dogs
Up date 8/Aug/ still no payment
Takeing them to court
Just a small up date for everyone
28 January 2021
Unprompted review
If I could give this site a 0 star…
If I could give this site a 0 star review I would deposited funds and did not go through but have been charged customer service terrible so cheeky
6 November 2020
Unprompted review
Payments processed on 8th October to…
Payments processed on 8th October to PayPal £30 and £50 never received .. confirmed by PayPal payments never sent .. requested transaction IDs still waiting ..nearly 3 weeks later after over 80 emails which it now turns out were all a waste of time as non of them were passed on to payments or management team until they restricted my account yesterday ?? I was asked why I needed my winnings ?? Absolutely ridiculous .. horrendous customer service ..my advice is to steer clear and join a reputable site
25 October 2020
Unprompted review
Withdrawals still pending
They do not pay out. Keep blaming their payments team. Keep saying update by x date but update never comes!
12 August 2020
Unprompted review
Worst of the worst .don't go near this…
Worst of the worst .don't go near this site
22 July 2020
Unprompted review
best payout casino
best payout casino. loads of bonus will only use this site now
21 September 2019
Unprompted review
Reply from Potsofluck
Hello,
Thank you so much for your wonderful feedback!
We pride ourselves on customer experience and it's lovely to hear that you are enjoying the site!
Kind regards,
The Pots of Luck Team
Cheeky Seamus
Cheeky Seamus! I love the character and the slot games on Pots of Luck.Regular win boost promotions, that are 50% of my winnings. Favourite promotion so far. Also, weekly new games to play, and well known games like TED, Rainbow Riches, Starburst, Guns N' Roses are available. Desktop and mobile. WOuld be good to see an app for this site.
17 October 2017
Unprompted review
Not been on this site for long
Not been on this site for long, but really enjoy the great selection of games, payouts seem reasonable and the one time I needed to speak to someone I got through to a lovely lady! Fab site!
29 August 2017
Unprompted review
Again regarding Tom
Again regarding Tom, who also works for Kerching.. what a surprise. Poor poor customer service skills. Can't wait to get you off the phone as he seems too busy with other things and not at all interested in what customers have to say.
23 July 2017
Unprompted review
Fun site *****
Best casino site around!!!! easy to find the best games and promos are great. vip team very helpful and generous
10 February 2017
Unprompted review
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