Post Office Pet Insurance Reviews 

Absolute crooks that will use all the loopholes in their fine print to not pay you out on a valid claim even if you are well within your rights and the policy conditions to do so.

On numerous occasions they have done this to me, leaving me thousands of pounds out of pocket whilst they continue to charge you monthly for basically nothing at all in return.

Honestly if you are considering this insurance do not be fooled by their trustpilot score, you are much better off saving the money and funding any necessary treatment yourself.

The Post Office uses Pinnacle to provide cover. I was a policy holder for 11 years, never claimed in the first 10. During my final policy, I attempted to claim for dental surgery, £1200. They chose to use a loophole and when I made a complaint, they attempted a early renewal, encrypted my own data and admitted the claim was never going to be granted. Additional information requested by the post office to verify my review suggests an inaccuracy. 3 days to verify my words is also not realistic because even if I provide the data, either office could stall. If the post office is concerned, email me directly but in the meantime, I have also reported Pinnacle to the financial ombudsman for the handling and the ICO relating to the data issues. I'll also add despite several mentions of my ADHD and Autism, Pinnacle failed to adjust communications as required in the equality act 2010. That is my update, deletion of the review I originally posted won't undo the rest.

Very efficient. Was resolved extremely quickly

I switched to the Post Office Pet Insurance a few months ago as the price was good, however I recently submitted my first claim, very simple one too for my cats ear infection, they say they take up to 5 working days but it's been two weeks now and when I phoned I was just told, sometimes it can take longer...previous companies I've been with have been a lot quicker so a bit disappointed so far.

No mess kept updated very well very impressed

Quick, efficient, value for money.

I have had Post Office Pet Insurance for my two dogs for several years. My dog Bonnie has lots of health issues and over the last year I have had many claims with the Post Office. They always pay promtley with no fuss. Would give them 6.5.

Very happy with the service I received. Couldn’t have asked for better. You never know what your insurance is like until you need to use them. I would recommend the post office.

I’ve been really happy with the service Post Office pet insurance has provided to date. Very good communication and timely with their claim payments.

Very quick to reply and sort out a hassle free claim.

Good service and payment was made with no issues

Excellent,fast reliable service

I switched over to the Post Office from my previous provider as the quote was far better and I had the same benefits with a reduced excess. My cat recently became unwell and the communication from them in processing my claims was excellent. I received payment within a day of notification that the claim was made; and the process of claiming through the pet pawtal is so easy. Brilliant service and I am very happy with the service.

Really happy with my cat and I'm looking forward to receiving my purchases.
Kerry Edwards

Our puppy has had two operations on his hind leg in three months and the Post Office Pet Insurance paid both claims very promptly. A great company. I would highly recommend.

Had a great experience with post office when having to make a claim.
Can highly recommend using them, service and efficiency was great.

I do not usually write reviews. However, this pet policy is outrageously misleading. I had taken out 3 policies for my pets which was in excess of £200 a month. My little dog fractured his tooth in an accident and he had to have an out of hours emergency extraction. The company refused to pay. I have now cancelled the policies and taken my business elsewhere. Despite numerous emails emails and calls they failed to respond. Do not use this policy and more importantly do not waste your money or effort

Worst in the market. Ive bought pet insurance from different providers over the past 9 years, non of them were as bad is post office.
They add unfair exclusions to your policy and find something to not to pay you. Im taking them to court. If you respect your time and money DO NOT GET THIS

I have had this pet insurance for years and they are so helpful and nice and the app is easy to navigate and I once again am at ease that Daragh is going to get the best help he needs for the bacteria in his ears . Would recommend them to anyone , Thank you

Very helpful