I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... See more
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Review summary
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Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more
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Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I h... See more
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Had to make THREE claims last year for one of our naughty cats that kept picking fights with the neighbours cat. Unfortunately had to rehome him. Post office insurance paid out each time, no hassle... See more
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Company details
About Post Office Pet Insurance
Written by the company
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Contact info
2nd Floor One New Change, EC4M 9AF, London, United Kingdom
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4.5
Excellent
606 reviews
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The Post Office uses Pinnacle to…
The Post Office uses Pinnacle to provide cover. I was a policy holder for 11 years, never claimed in the first 10. During my final policy, I attempted to claim for dental surgery, £1200. They chose to use a loophole and when I made a complaint, they attempted a early renewal, encrypted my own data and admitted the claim was never going to be granted. Additional information requested by the post office to verify my review suggests an inaccuracy. 3 days to verify my words is also not realistic because even if I provide the data, either office could stall. If the post office is concerned, email me directly but in the meantime, I have also reported Pinnacle to the financial ombudsman for the handling and the ICO relating to the data issues. I'll also add despite several mentions of my ADHD and Autism, Pinnacle failed to adjust communications as required in the equality act 2010. That is my update, deletion of the review I originally posted won't undo the rest.
7 October 2026
Unprompted review
Slow claims process, still waiting..
I switched to the Post Office Pet Insurance a few months ago as the price was good, however I recently submitted my first claim, very simple one too for my cats ear infection, they say they take up to 5 working days but it's been two weeks now and when I phoned I was just told, sometimes it can take longer...previous companies I've been with have been a lot quicker so a bit disappointed so far.
28 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Post Office Pet Insurance
Good morning Rosita,
We are glad you enjoyed your experience. Thank you for your positive feedback regarding our tidy work and clear communication.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Hi,
We are glad you enjoyed your fast and affordable visit with us, and we thank you for your kind feedback.
Many thanks,
Post Office Pet Insurance Team
Post Office Pet Insurance.
I have had Post Office Pet Insurance for my two dogs for several years. My dog Bonnie has lots of health issues and over the last year I have had many claims with the Post Office. They always pay promtley with no fuss. Would give them 6.5.
7 September 2026
Unprompted review
Reply from Post Office Pet Insurance
Hi Phyllis,
We are glad to hear about your positive experience with our pet coverage. Caring for a dog with ongoing health needs can be challenging, so we are happy to know that our straightforward claims process and prompt reimbursements have provided you with peace of mind. Thank you very much for taking the time to share your kind feedback with us.
Many thanks,
Post Office Pet Insurance Team
Very happy with the service I received
Very happy with the service I received. Couldn’t have asked for better. You never know what your insurance is like until you need to use them. I would recommend the post office.
1 June 2026
Reply from Post Office Pet Insurance
Hi Karen,
We are glad you enjoyed your experience and appreciate you taking the time to leave this wonderful feedback. It is great to know that our coverage was there for you when it mattered most. We are truly thankful for your recommendation and support.
Many thanks,
Post Office Pet Insurance Team
Very good service
I’ve been really happy with the service Post Office pet insurance has provided to date. Very good communication and timely with their claim payments.
4 October 2026
Unprompted review
Reply from Post Office Pet Insurance
Hi Allie,
We are happy to hear that you are satisfied with our coverage for your pet. Thank you for your feedback regarding our clear updates and prompt claim processing. We appreciate your support and look forward to serving you again.
Many thanks,
Post Office Pet Insurance Team
Very quick to reply and sort out a…
Very quick to reply and sort out a hassle free claim.
5 December 2025
Reply from Post Office Pet Insurance
Good afternoon,
We're delighted to hear we could provide a swift and hassle-free claim experience for you.
Many thanks,
Post Office Pet Insurance Team
Good service and payment was made with…
Good service and payment was made with no issues
22 October 2025
Reply from Post Office Pet Insurance
Good morning Jeff,
We're happy to hear that our service was good and that your payment was processed smoothly. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Sally,
We're so glad to hear you found our service excellent, fast, and reliable. We truly appreciate your kind words.
Many thanks,
Post Office Pet Insurance Team
Speedy service and payment
I switched over to the Post Office from my previous provider as the quote was far better and I had the same benefits with a reduced excess. My cat recently became unwell and the communication from them in processing my claims was excellent. I received payment within a day of notification that the claim was made; and the process of claiming through the pet pawtal is so easy. Brilliant service and I am very happy with the service.
11 August 2026
Reply from Post Office Pet Insurance
Good morning Helen,
We are so happy to hear about your positive experience with our service, especially during a challenging time with your cat's health. It is wonderful to know that our communication and the ease of our pet pawtal made a difference for you. We truly appreciate you sharing your satisfaction with us.
Many thanks,
Post Office Pet Insurance Team
Really happy with my cat and I'm…
Really happy with my cat and I'm looking forward to receiving my purchases.
Kerry Edwards
16 September 2026
Reply from Post Office Pet Insurance
Good morning Kerry,
We're so happy to hear you're pleased with your cat and eagerly awaiting your purchases! We appreciate your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Our puppy has had two operations on his…
Our puppy has had two operations on his hind leg in three months and the Post Office Pet Insurance paid both claims very promptly. A great company. I would highly recommend.
26 February 2026
Reply from Post Office Pet Insurance
Good morning Ann,
We are so happy to hear that we could be there for you and your puppy during such a challenging time. We appreciate your kind words and recommendation!
Many thanks,
Post Office Pet Insurance Team
Had a great experience
Had a great experience with post office when having to make a claim.
Can highly recommend using them, service and efficiency was great.
29 April 2026
Reply from Post Office Pet Insurance
Good morning Nicola,
We're so happy to hear that our service and efficiency met your expectations during your claim process. We truly appreciate your recommendation!
Many thanks,
Post Office Pet Insurance Team
I do not usually write reviews
I do not usually write reviews. However, this pet policy is outrageously misleading. I had taken out 3 policies for my pets which was in excess of £200 a month. My little dog fractured his tooth in an accident and he had to have an out of hours emergency extraction. The company refused to pay. I have now cancelled the policies and taken my business elsewhere. Despite numerous emails emails and calls they failed to respond. Do not use this policy and more importantly do not waste your money or effort
17 August 2026
Unprompted review
Reply from Post Office Pet Insurance
Good morning Sarah,
We are truly sorry to hear about your experience with your pet's policy and the distress this situation has caused you. We understand your frustration regarding the claim for your dog's emergency dental treatment and the lack of response you received. We are committed to reviewing our claims process and communication protocols to prevent similar situations. We appreciate you bringing this to our attention.
Many thanks,
Post Office Pet Insurance Team
Worst in the market
Worst in the market. Ive bought pet insurance from different providers over the past 9 years, non of them were as bad is post office.
They add unfair exclusions to your policy and find something to not to pay you. Im taking them to court. If you respect your time and money DO NOT GET THIS
14 August 2026
Unprompted review
Reply from Post Office Pet Insurance
Hi Siavash,
We are truly sorry to hear about your frustrating experience with our pet insurance. We understand your concerns regarding policy exclusions and claim payments, and we want to assure you that we take your feedback seriously. We are reviewing your comments to improve our services.
Many thanks,
Post Office Pet Insurance Team
Pet insurance
I have had this pet insurance for years and they are so helpful and nice and the app is easy to navigate and I once again am at ease that Daragh is going to get the best help he needs for the bacteria in his ears . Would recommend them to anyone , Thank you
22 August 2026
Unprompted review
Reply from Post Office Pet Insurance
Good morning Mrs Jennings,
We are so happy to hear that our pet insurance has provided you with peace of mind over the years. We are glad our app is easy to navigate and that we could assist Daragh with his ear infection. We truly appreciate your recommendation!
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Hi Douglas,
We're happy to hear that you found the process easy to organize and that our pricing met your expectations. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
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