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RSPCA Pet Insurance (UK) Reviews 

211
•
TrustScore 4.5 out of 5

4.5

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing and exceptional value for money, noting that coverage options are very reasonable and competitive compared to other providers in the market. Many people also mention how remarkably easy the website is to navigate, making the entire online registration and setup process completely smooth and hassle-free. Some reviewers were not happy with the claim handling procedure, experiencing unfairly rejected requests and unexpected communication difficulties with support staff. A few consumers additionally mentioned that customer service representatives can sometimes remain completely unresponsive when attempting to resolve urgent policy and account questions.

What people talk about most

Price

Consumers find price to be positive and consistently report very competitive and reasonable monthly amounts... See more

Service

Customers report appreciation for the service, highlighting that the procedure from start to finish is... See more

Claim

Reviewers highlight ambiguous aspects of claim experiences, with experiences varying significantly among... See more

User experience

People report positive experiences with user experience, highlighting competitive prices and straightforward... See more

Value for money

Clients share positive opinions on value for money, highlighting competitive prices and affordable policies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more

Company replied

Rated 5 out of 5 stars

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more

Rated 5 out of 5 stars

Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more

Company replied

Rated 5 out of 5 stars

My wee kitten broke her leg at just 8 months old, requiring a surgery, pins, the works. It was a scary situation with very expensive bills - but it could not have been easier working with RSPCA Pet In... See more

Company replied

Company details

  1. Pet Insurance Company

Written by the company

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.

Contact info

Get peace of mind

with our 5* Defaqto rated cover

4.5

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(211)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great company to use.

There was no fuss about my pet claim.
It was granted within the day, support great and took the worry away from me to get best treatment for my dog.
Thank you

27 January 2026
Rated 5 out of 5 stars

Excellent service,

Excellent service,
Unfortunately my pet was poorly and had to make a claim, absolutely seamless claims process.
Funds were refunded very quickly

24 March 2026

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