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RSPCA Pet Insurance (UK) Reviews 

209
•
TrustScore 4.5 out of 5

4.5

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value for money and competitive pricing, often finding policies more affordable than alternatives. The service is consistently highlighted for its professionalism and ease of use, with many appreciating the straightforward process for setting up policies. Reviewers also commend the smooth handling of claims, often experiencing quick approvals and direct communication with vets, which significantly reduces stress during difficult times. Conversely, a small portion of people felt dissatisfied with the claims process, citing rejections, payment delays, or a lack of communication. Some reviewers also experienced unresponsive customer service and expressed concerns about significant premium increases upon renewal.

What people talk about most

Price

People report positive experiences with price, often finding it reasonable, competitive, and offering good... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease of setting up insurance and... See more

Claim

Users describe ambiguous interactions with claim processes, with some customers reporting seamless and quick... See more

User experience

Customers report positive experiences with the user experience, finding the process straightforward and easy... See more

Value for money

Clients share positive opinions on value for money, frequently highlighting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more

Company replied

Rated 5 out of 5 stars

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more

Rated 5 out of 5 stars

Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more

Company replied

Rated 5 out of 5 stars

My wee kitten broke her leg at just 8 months old, requiring a surgery, pins, the works. It was a scary situation with very expensive bills - but it could not have been easier working with RSPCA Pet In... See more

Company replied

Company details

  1. Pet Insurance Company

Written by the company

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.

Contact info

Get peace of mind

with our 5* Defaqto rated cover

4.5

Excellent

TrustScore 4.5 out of 5

209 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(209)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great company to use.

There was no fuss about my pet claim.
It was granted within the day, support great and took the worry away from me to get best treatment for my dog.
Thank you

27 January 2026
Rated 5 out of 5 stars

Excellent service,

Excellent service,
Unfortunately my pet was poorly and had to make a claim, absolutely seamless claims process.
Funds were refunded very quickly

24 March 2026
Rated 4 out of 5 stars

Easy to set up

Easy to set up and cheapest on the market. The only downside is having to set up a direct debit rather than a one-off payment by debit card as with all the other providers.

21 July 2026
Rated 1 out of 5 stars

Don't recommend RSPCA pet insurance

Had taken out £7000 lifetime pet insurance which apparently covered dental illness my dog has never had the best teeth but after we rescued her she always went for 6 monthly check ups at vets she went in for routine dental work where they found she had dental illness put in a claim and was rejected so wouldn't recommend RSPCA pet insurance

22 July 2026
Unprompted review

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